Ecwid E-commerce support apps 2025

Reacho – Free Customer Support for Ecommerce Stores

(2/5)

2 Reviews

Free, comprehensive customer support solution for e-commerce brands. Unlimited features. Show more

Reacho is a cutting-edge customer support app tailored specifically for e-commerce businesses, providing a comprehensive solution without any cost. Designed to streamline and enhance customer service, Reacho offers unlimited access to agents, tickets, chats, and a sophisticated knowledge base. It consolidates email, chat, and ticketing systems, as well as self-service tools, into a singular, easy-to-use platform, enabling effortless management and tracking of customer interactions. Unlike expensive alternatives, Reacho guarantees perpetual free access to its wide range of features, including automation and customizable options. Developed by the creators of EngageBay, this app is dedicated to empowering e-commerce brands with tools to simplify support operations and facilitate business growth. By integrating Reacho into your online store, you can revolutionize your customer support experience while keeping costs at bay.

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Automated responses

Unlimited agents

Self-service tools

Integrated chat

Smart knowledge base

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Talkom AI Agentic Commerce

$39-$299 / Month

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AI shopping assistant for personalized recommendations and instant customer support. Show more

Talkom AI Agentic Commerce is an innovative embedded AI shopping solution designed to transform how customers interact with your online store. Acting like a dedicated ChatGPT for your business, Talkom offers a natural, conversational interface that enhances the shopping experience by providing personalized product recommendations and simplifying the cart-building process. Beyond its shopping capabilities, Talkom proficiently handles customer support inquiries, such as order tracking and return policies, significantly reducing repetitive support tasks for merchants. With its unique ability to autonomously learn store information, Talkom instantly addresses customer queries, ensuring efficient and precise service. Additionally, it incorporates features like order tracking and refund triggers, with adaptability to cater to store-specific needs through document uploads or external links. This customizable AI shopping interface is optimized for use across desktop, mobile, and tablet, helping retailers drive upsells and enrich the overall consumer journey.

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Viralyn Chat

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AI chat support for social commerce and influencer partnership Show more

Viralyn Chat is an innovative AI-powered app designed to provide merchants with real-time chat support focused on optimizing social commerce strategies. The app stands out by offering tailored guidance on leveraging social media platforms to boost sales and enhance engagement. With Viralyn Chat, merchants gain valuable insights into forming strategic partnerships with influencers, thus maximizing their brand's reach and impact. The app delivers specific advice aimed at increasing visibility and navigating the often complex landscape of social commerce. By simplifying these processes, Viralyn Chat empowers merchants to effectively drive both customer engagement and sales growth. Its targeted support helps users to seamlessly integrate social commerce strategies into their business operations, ensuring a competitive edge in the digital marketplace.

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Real-time chat support

Social commerce strategies

Influencer partnership guidance

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ConvoPilot ‑ Live AI ChatBot

$9-$69 / Month

1 Reviews

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"AI Chatbot for E-commerce: 24/7 Support, Personalized Search, Boost Sales." Show more

ConvoPilot ‑ AI Ecommerce Bot is a revolutionary AI-powered chatbot designed specifically for e-commerce stores. It offers round-the-clock customer support, ensuring that customer inquiries are addressed promptly at any time of day. By providing personalized product search and smart recommendations, ConvoPilot enhances the shopping experience and increases the likelihood of sales. The bot also provides instant answers to frequently asked questions, streamlining the customer service process. With integrated live chat features, store owners can easily take over conversations for a more personal touch when needed. This app not only boosts customer satisfaction but also optimizes store operations by automating repetitive support tasks. Fully compatible with Shopify, ConvoPilot empowers online stores to engage with customers effortlessly and efficiently.

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Shopify integration

Product recommendations

Live chat integration

Instant faq answers

24/7 customer support

Personalized search

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Mirror Mii‑24/7 Phone Support

$29-$99 / Month

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24/7 AI voice support for e-commerce with real-time updates. Show more

Mirror Mii‑24/7 Phone Support is an AI-driven voice agent platform designed specifically for e-commerce businesses, offering round-the-clock assistance that mimics a human interaction. This app allows businesses to effortlessly train their AI virtual agents using videos, documents, or website content, enabling them to efficiently address frequently asked questions related to privacy, returns, or custom policies. With seamless integration into your inventory database, Mirror Mii provides real-time updates on stock and product details, ensuring customers have access to the most current information. The app supports communication in over 60 languages and offers seamless call transfers to phone, SMS, or email, enhancing customer experience with natural-sounding interactions. By reducing the volume of support tickets, Mirror Mii not only streamlines support operations but also boosts customer loyalty and convenience. The result is a sophisticated and efficient support system that improves customer satisfaction and reinforces brand reliability.

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Real-time updates

Multilingual support

Inventory integration

Easy training

Ai voice support

Seamless call transfers

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Webkul Helpdesk Support‑UVdesk

$36 / Month

8

8 Reviews

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Customer support with social media & marketplace [eBay,amazon] Show more

Webkul Helpdesk Support-UVdesk is a comprehensive helpdesk solution designed to centralize customer support inquiries across multiple channels. With seamless integration with Shopify, merchants can effortlessly access order details for real-time order validation and manage multiple Shopify stores from a single platform. The app offers personalized templates and automated workflows to enhance efficiency and reduce response times, allowing support teams to deliver faster and more effective solutions. UVdesk ensures streamlined customer support management by providing a unified dashboard for monitoring inquiries and evaluating support staff performance. This enhanced oversight helps boost productivity and fosters better customer relationships. Additionally, features like custom forms allow customers to easily submit queries directly from the Shopify storefront, resulting in a smoother support experience. Overall, Webkul Helpdesk Support-UVdesk is an invaluable tool for businesses looking to optimize their customer support processes and elevate customer satisfaction.

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Social media integration

Ticket conversion

Marketplace integration

Service ticket management

Support workflow automation

Multi-channel support

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Ascendo AI

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AI Technical Support Engineer for complex support and service workflows Show more

Ascendo AI is an innovative agentic AI platform crafted to transform customer support and field service operations. By harnessing the power of advanced AI, Cognitive Robotic Process Automation (RPA), Natural Language Processing (NLP), and Machine Learning (ML), the app empowers agents to efficiently tackle issues and detect anomalies. It also provides comprehensive knowledge intelligence, aids in backlog management, and optimizes spare parts planning, ensuring streamlined operations. Designed to enhance customer experience, Ascendo AI fosters improved support efficiency, making it an invaluable tool across diverse industries. The platform’s cutting-edge technologies seamlessly integrate to provide robust solutions tailored to meet the unique challenges faced by customer support teams today.

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Anomaly detection

Issue resolution

Backlog management

Knowledge intelligence

Spare parts planning

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Ascendo AI Resolution AI Agents

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Technical Support & Field Service AI Agents:Your AI coworker to execute workflows in complex support Show more

Ascendo AI Resolution AI Agents is a cutting-edge platform tailored to transform customer support and field service operations. By integrating advanced AI, Cognitive RPA, NLP, and ML technologies, it empowers agents to resolve issues efficiently and accurately. The platform excels at anomaly detection and delivers intelligent knowledge resources, which allow for informed decision-making and swift problem resolution. It also aids in managing backlog effectively and refining spare parts planning, ensuring seamless operations. Ascendo AI's comprehensive approach enhances customer experience and boosts support efficiency, making it invaluable across multiple industries. With a commitment to optimizing workflows, this platform stands out as an essential tool for modern service teams aiming for excellence in customer interaction and service delivery.

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Anomaly detection

Issue resolution

Backlog management

Knowledge intelligence

Spare parts optimization

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Mava

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Customer support agent to scale support across public groups & private tickets Show more

Mava is a robust customer support platform designed to streamline communication by integrating with popular channels like Telegram, Discord, websites, and email. The app enables support teams to unify all incoming requests into a single, shared inbox, ensuring efficient management and swift resolution of queries. Harnessing the power of AI, Mava's intelligent bot can automatically address FAQs in public Telegram groups, Discord, and Slack channels, enhancing user engagement and reducing response times. Additionally, Mava offers a no-code chatbot builder, allowing teams to customize AI-driven responses for private support tickets, providing a personalized and efficient customer service experience. With its versatile integration capabilities and AI-enhanced functionalities, Mava empowers teams to deliver exceptional support, all while keeping communication organized and effective. Its seamless user interface and customization options make Mava an indispensable tool for businesses aiming to elevate their customer support operations.

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Integrated inbox

Ai bot responses

No-code chatbot

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ChatIn: AI Chatbot Support

$49-$299 / Month

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"AI chat support: 24/7 customer assistance, customizable, seamless team handoff." Show more

ChatIn: 24/7 AI Chat Support is your go-to solution for enhancing customer experience in your online store. This AI-powered live chat service offers round-the-clock support, addressing queries related to products, shipping, and returns instantaneously. By leveraging your store's product information, PDFs, and manuals, the intelligent chatbot provides accurate responses, reducing the need for ticket escalation. For more complex inquiries, ChatIn ensures a seamless transition to human agents, ensuring customer satisfaction. The customizable widget can be tailored to reflect your store's unique branding, from colors to fonts. With comprehensive analytics, track essential metrics like customer satisfaction (CSAT) and bot performance to optimize your support service. Boost your sales and elevate customer satisfaction with the reliable and efficient service provided by ChatIn.

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Customizable chat widget

24/7 customer support

Instant question resolution

Seamless human handoff

Support metrics tracking

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Cloud Commerce Pro Integration

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Multi channel order management Show more

Cloud Commerce Pro Integration is a powerful tool designed to streamline your Shopify store management by providing seamless integration and real-time synchronization of stock quantities and pricing across all your sales platforms. This app helps eliminate the risk of overselling by keeping your inventory updated in real time. Consolidating all your sales into a single dispatch queue, it simplifies the process of fulfilling and dispatching orders, making order management efficient and hassle-free. With its user-friendly interface, you can manage your Shopify orders from start to finish with minimal effort. Additionally, Cloud Commerce Pro provides tools to create compelling product listings, enhancing your store's appeal and boosting sales. Enjoy centralized control over your inventory, ensuring smooth operations and improved customer satisfaction.

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Real-time synchronization

Order management

Sales aggregation

Stock control

Product listings

Dispatch tools

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LiveCo ‑ Your live commerce

$299-$999 / Month

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Create your fully customizable live commerce in minutes. Show more

LiveCo is an advanced live commerce management application designed to seamlessly integrate with the LiveCo platform. It empowers users to conduct live broadcasts directly via its own app or through any RMTP-compatible software, offering flexibility in how you engage your audience. The app is equipped with Google Analytics integration, allowing you to monitor the complete user journey and gather valuable insights during live sessions. Whether you're tracking viewer engagement or managing live orders, LiveCo provides a comprehensive set of tools to enhance your live commerce experience. For businesses seeking tailored solutions, the app offers customization options to fit specific needs. LiveCo's functionality ensures efficient live management, making it a robust choice for businesses aiming to thrive in the dynamic world of live commerce.

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Google analytics integration

Live commerce management

Customizable live streams

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COMMERCE ROBO

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eコマース専用iPaaS OMS・WMS一体型システム　「COMMERCE ROBO」 ECの受注～出荷を自動化します。 Show more

COMMERCE ROBO is an order management system designed to automate processes from order placement to shipment, significantly reducing labor and addressing chronic challenges of workforce shortages. Its key features include automated processing of order information, integration of additional products, email notifications, and highlighting orders requiring customer confirmation. Unique technologies such as order processing and bundling functions have earned patents and are highly favored by current users. The app includes a standard library of commonly used features, allowing immediate utilization, and also offers the ability to create custom workflows using no-code platforms with various conditions and filters. By leveraging these features, COMMERCE ROBO aims to reduce manual workload and achieve operations free from individual dependency. Furthermore, the system seamlessly integrates with Shopify, automating the importing of order data without complex setups, and enhancing inventory management through real-time tracking.

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Order processing automation

Email automation

Real-time inventory

Order information processing

Bundling functionality

Order visibility

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Dext Commerce

$16.15 / Month

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Automate e-commerce accounting with Dext Commerce: save time, ensure accuracy. Show more

Dext Commerce is a cutting-edge accounting software designed to streamline e-commerce transaction management, freeing up valuable time for businesses and accounting professionals. By automatically fetching itemized sales transactions, fees, refunds, and reimbursements from a wide array of e-commerce platforms, it eliminates the hassle of manual data entry and enhances accuracy. Trusted worldwide by business owners, finance teams, and CPAs, Dext Commerce is celebrated for saving users an average of 25 hours monthly with its flexible and precise accounting automation features. Users can tailor their data publishing preferences by choosing to publish individual transactions or consolidate them by accounting periods or payout settlements. The application also offers comprehensive global tax allocation solutions, ensuring that businesses comply with cross-regional regulatory requirements. With seamless integration into leading accounting platforms like Xero and QuickBooks, Dext Commerce empowers users with the tools they need to perform transaction-level reconciliations. Plus, with easy access to historical data and support for numerous e-commerce vendors, Dext Commerce ensures businesses can manage their accounts with confidence and ease.

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Data reconciliation

Autosync transactions

Global tax allocation

Historical data export

Flexible data publishing

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TYB Shop: Community Commerce

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TYB Shop grows revenue with community commerce Show more

TYB Shop: Community Commerce is an innovative app designed to enhance brand loyalty by establishing a dedicated shopping channel for your most loyal customers. By offering exclusive or early access to select products, brands can effectively foster loyalty and encourage repeat sales. The app seamlessly integrates with Shopify, eliminating the need for any additional payment or fulfillment systems, thus making the setup process straightforward and efficient. TYB Shop also provides valuable tools for sales attribution and reporting, allowing businesses to track performance and make informed decisions. This app enriches the shopping experience by creating a sense of community among customers, cultivating a more engaged and dedicated consumer base. Embrace the future of ecommerce with TYB Shop and watch your brand loyalty soar.

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Exclusive product access

Effortless shopify integration

Sales attribution reporting

Community shopping experience

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Ease Commerce

$30 / Month

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"Streamlined CRM for seamless e-commerce management and multi-channel integration." Show more

Ease Commerce is an innovative app that revolutionizes e-commerce management by providing a centralized, all-in-one CRM solution, tailored for merchants dealing with the complexities of multi-channel integration. This platform simplifies essential tasks such as order management and financial reconciliations, allowing businesses to concentrate on growth rather than fragmented systems. Ease Commerce offers a highly scalable CRM that supports real-time decision-making, empowering merchants with instant insights. The app features real-time dashboards for monitoring multi-channel sales data, and its automated order system enhances operational efficiency from receipt to delivery. With unified inventory control, businesses can maintain accurate stock levels across all warehouses seamlessly. Additionally, its multi-currency support enables accurate tracking of revenues and sales globally, making it an indispensable tool for expanding e-commerce ventures.

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Multi-currency support

Real-time dashboards

Automated order system

Unified inventory control

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BRAiN Commerce

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Interactive shopping via AI, offering tailored, real-time recommendations. Show more

BRAiN Commerce offers a revolutionized shopping experience by delivering a natural, conversational approach that mimics interactions with a highly knowledgeable store assistant. It consumes your store's data to provide precise, personalized recommendations to customers, ensuring an engaging and seamless shopping journey. This app remains continuously up-to-date, as it dynamically pulls content changes, ensuring that recommendations and interactions are always accurate and relevant. By utilizing a proprietary large language model (LLM) resilient to model drift and hallucinations, BRAiN Commerce maintains robust and reliable functionality. The app's ability to automatically integrate products and FAQs ensures that the content is always fresh and reflects any changes made to your store. This integration of conversational commerce is proven to enhance customer engagement and conversion rates, offering not just convenience but also enriching the overall consumer experience. With BRAiN Commerce, your store seamlessly evolves into an intelligent, interactive marketplace that caters to the unique needs of each shopper.

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Automatic content updates

Interactive shopping experience

Real-time recommendations

Conversational interface

Store data integration

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Teamwork Commerce

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Streamline product uploads, order management, and inventory updates with Teamwork Commerce. Show more

Teamwork Commerce is an innovative app designed to streamline and enhance your e-commerce operations. With its Catalog Import feature, you can effortlessly upload your product catalog, complete with images, long descriptions, and strategic pricing, all from a single unified source, simplifying product management. The Endless Aisle integration with BigCommerce allows you to expand your sales potential by strategically selecting or excluding stores for fulfillment. When a customer places an online order, it’s seamlessly sent to Teamwork for efficient processing, thanks to its robust Order management system. Stay on top of your inventory with Real-Time Quantity Updates, which refresh every few minutes to provide a current view of available and committed merchandise. Teamwork Commerce empowers your business with efficient, integrated e-commerce solutions, enhancing both customer experience and operational productivity.

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Real-time updates

Receive orders

Catalog import

Endless aisle

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ChannelAdvisor

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Optimize global e-commerce sales with ChannelAdvisor's comprehensive cloud platform. Show more

ChannelAdvisor is a premier e-commerce cloud platform designed to enhance and streamline global commerce. With nearly two decades of experience, it excels at empowering retailers and branded manufacturers to boost their online performance through a host of innovative features. By expanding sales channels and facilitating connections with consumers worldwide, ChannelAdvisor ensures that businesses can reach a broader audience. The platform also optimizes operations for peak performance through actionable analytics, helping companies stay competitive in today's fast-paced market. Trusted by thousands of customers, ChannelAdvisor securely powers sales and optimizes fulfillment across major platforms like Amazon, eBay, Google, Facebook, and Walmart, along with hundreds of other channels. This makes ChannelAdvisor an essential tool for any business looking to thrive in the digital economy.

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Actionable analytics

Fulfillment optimization

Sales channel expansion

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SPS Commerce

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Streamline order management with SPS Commerce for seamless e-commerce fulfillment. Show more

SPS Commerce is a powerful solution designed to streamline your order management process through its comprehensive Fulfillment app for BigCommerce. It enables you to efficiently manage orders from BigCommerce, along with other e-commerce platforms and retail customers, all in one centralized location. With SPS Fulfillment, you can simplify your order-to-cash cycle by easily setting up items, managing orders and shipments, and generating invoices. This full-service, cloud-based solution is supported by a dedicated team of experts who handle your EDI system to ensure seamless and efficient operations. Stay compliant with ever-changing retailer EDI requirements, as SPS Commerce does the heavy lifting by updating EDI maps for you. By minimizing errors and chargebacks, you can maintain accurate orders and build strong relationships with key trading partners. Get access to round-the-clock expert support, ensuring you have assistance whenever you need it.

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Automated order processing

Sales channel integration

Edi system management

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Ecwid E-commerce support apps

Related Categories

Price

Based on reviews

Showing 1 to 20 of 1 Apps

Reacho – Free Customer Support for Ecommerce Stores

Talkom AI Agentic Commerce

Viralyn Chat

ConvoPilot ‑ Live AI ChatBot

Mirror Mii‑24/7 Phone Support

Webkul Helpdesk Support‑UVdesk

Ascendo AI

Ascendo AI Resolution AI Agents

Mava

ChatIn: AI Chatbot Support

Cloud Commerce Pro Integration

LiveCo ‑ Your live commerce

COMMERCE ROBO

Dext Commerce

TYB Shop: Community Commerce

Ease Commerce

BRAiN Commerce

Teamwork Commerce

ChannelAdvisor

SPS Commerce