Tidio vs Willdesk: Best Live Chat & AI Chatbots Comparison

Name: Willdesk: Live Chat&amp;AI Chatbot
Brand: Channelwill

Tidio ‑ Live Chat & AI Chatbot

Live Chat boosted with Chatbots for the best customer support

Willdesk: Live Chat&AI Chatbot

Drive sales with Facebook Instagram,WhatsApp,Email,Help Center

Tidio ‑ Live Chat & AI Chatbot

Live Chat boosted with Chatbots for the best customer support

Willdesk: Live Chat&AI Chatbot

Drive sales with Facebook Instagram,WhatsApp,Email,Help Center

Overview

What is Tidio ‑ Live Chat & AI Chatbot?

Tidio Live Chat & AI Chatbot is a customer service tool combining live chat with AI automation. It helps Shopify store owners engage visitors, answer FAQs, and convert leads.

Key Strengths:

Live chat with human and AI-powered responses
Pre-built chatbot templates for quick setup
Multi-channel integration (Facebook, Instagram, email)

What is Willdesk: Live Chat&AI Chatbot?

Willdesk Live Chat & AI Chatbot is a Shopify app that combines live chat support with AI-powered automation to improve customer engagement and streamline responses.

Key Strengths:

AI-driven chatbot for automated responses
Multi-channel support (email, social media, live chat)
Customizable chat widgets

Rating

1,971 Reviews

7.4

819 Reviews

9.2

Pricing

Install App More info

Features

Product recommendations
Ai-powered chatbots
Visitor engagement
Live chat interaction
Sales boosting chatbots
Common questions resolving
Unified messaging platform
Dedicated shopify integration
Simple ticketing system

Social media integration
Customizable interface
Mobile app support
Order tracking
Email marketing integration
Chatbot automation
Shopify flow integration
Faq integration
Help center support
Multi-channel communication
Ticket management
Multiple stores support
Parcel tracking
Dropship management
Branded widgets
Sales live chat
Efficiency tools
Multi-platform inbox
Customer analytics

Screenshots

Tidio ‑ Live Chat & AI Chatbot screenshot

Willdesk: Live Chat&AI Chatbot screenshot

+ 6 more

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Pros

Enables excellent customer service and turns passive visitors into active buyers
Ready-to-use sales and support chatbots that increase revenue and answer common customer questions
Supports managing all customer messages in one place
Integration with Shopify is quick and straightforward
Live chat allows for quick problem-solving and proactive selling
Lyro AI bot can automatically solve customer questions
Features like previewing carts, checking order history, and recommending products directly in chat
Simple ticketing system for managing and resolving customer requests
App is highly rated by users for convenience, effectiveness, and customizable features
Dedicated mobile app allows communication with customers from anywhere

Integration with multiple platforms (Facebook, Instagram, WhatsApp, Email, etc)
Comprehensive tool combining order tracking, FAQ page, Help center, and Chatbot
Ticketing system for managing inquiries from multiple social platforms and emails
Streamlines Shopify store operations and integrates with Shopify Flow
Branded self-service widget with Order Tracking, FAQs, and Contact form
Live chat feature to increase sales and efficiency
Multi-store integration with customization support (Fonts, FAQs, Style)
Integration with third-party marketing tools like Klaviyo, Mailchimp, Privy, and SMSBump
Positive feedback on customer support and ease of use
Helpful and competent support team

Cons

Limited user feedback available due to only two reviews provided
Initial setup and integration may require assistance from support

Launched

Jul 13, 2014

Feb 21, 2021

Developer

Built by TIDIO LLC

Apps:

Average Rating:

4.6

Reviews:

1,971

Built by Channelwill

Apps:

Average Rating:

4.9

Reviews:

21,447

Make Your Choice

Install App More info View alternatives

Tidio vs Willdesk: Best Live Chat & AI Chatbots Comparison

Tidio ‑ Live Chat & AI Chatbot

Willdesk: Live Chat&AI Chatbot

Tidio ‑ Live Chat & AI Chatbot