Compare Tidio Live Chat & AI Chatbots vs Channel AI Live Chat Inbox CRM

Name: Channel Sales Chat Bot CRM
Brand: Channel Corp.

Tidio ‑ Live Chat & AI Chatbot

Live Chat boosted with Chatbots for the best customer support

Channel Sales Chat Bot CRM

Provide a VIP Concierge service through live chat, CRM, and AI

Tidio ‑ Live Chat & AI Chatbot

Live Chat boosted with Chatbots for the best customer support

Channel Sales Chat Bot CRM

Provide a VIP Concierge service through live chat, CRM, and AI

Rating

1,971 Reviews

7.4

58 Reviews

7.7

Pricing

Install App More info

Features

Product recommendations
Ai-powered chatbots
Visitor engagement
Live chat interaction
Sales boosting chatbots
Common questions resolving
Unified messaging platform
Dedicated shopify integration
Simple ticketing system

Customizable chat widget
Unlimited live chat
Team chat
Ai agent alf
Customer relationship management
Marketing & chatbots

Screenshots

Tidio ‑ Live Chat & AI Chatbot screenshot

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Pros

Enables excellent customer service and turns passive visitors into active buyers
Ready-to-use sales and support chatbots that increase revenue and answer common customer questions
Supports managing all customer messages in one place
Integration with Shopify is quick and straightforward
Live chat allows for quick problem-solving and proactive selling
Lyro AI bot can automatically solve customer questions
Features like previewing carts, checking order history, and recommending products directly in chat
Simple ticketing system for managing and resolving customer requests
App is highly rated by users for convenience, effectiveness, and customizable features
Dedicated mobile app allows communication with customers from anywhere

AI tools and chatbot reduce repeat inquiries and save time
Unlimited live chat and team chat enhance customer support
Powerful CRM for audience segmentation and customized marketing campaigns
Helps turn one-time visitors into regulars
AI Agent ALF resolves repetitive inquiries and aids in customer conversion
Unlimited chatbot messages and customization options for marketing and automation
Fully customizable chat widget to match brand identity

Cons

Potential dependency on AI for customer interactions which may not always understand complex queries
Initial setup and customization of AI tools and CRM may require time and technical expertise
Continuous monitoring and updates might be needed to ensure the AI tools are effective
Over-reliance on automation could reduce the personal touch in customer service

Launched

Jul 13, 2014

Jun 06, 2021

Developer

Built by TIDIO LLC

Apps:

Average Rating:

4.6

Reviews:

1,971

Built by Channel Corp.

Apps:

Average Rating:

4.7

Reviews:

Make Your Choice

Install App More info View alternatives

Compare Tidio Live Chat & AI Chatbots vs Channel AI Live Chat Inbox CRM

Tidio ‑ Live Chat & AI Chatbot

Channel Sales Chat Bot CRM

Tidio ‑ Live Chat & AI Chatbot