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  3. Compare Moose: Live Chat FAQ Whatsapp vs POWR: Live Chat
Moose: Live Chat FAQ Whatsapp logo

Moose: Live Chat FAQ Whatsapp

Advanced Helpdesk: FAQ builder, help center, support widget

POWR: Live Chat logo

POWR: Live Chat

Customer support live chat in real-time w/ Facebook Messenger.

Moose: Live Chat FAQ Whatsapp logo

Moose: Live Chat FAQ Whatsapp

Advanced Helpdesk: FAQ builder, help center, support widget

POWR: Live Chat logo

POWR: Live Chat

Customer support live chat in real-time w/ Facebook Messenger.

Rating

Rating

251 Reviews
9.4
136 Reviews
7.6

Pricing

Pricing

  • Free App
Try for Free More info
  • $5.49-$89.99 / Month
  • Free Plan Available
Try for Free More info

Features

Features

  • Faq builder
  • Help center templates
  • Support ticket management
  • Customizable help widget
  • Efficient helpdesk workflow
  • Insightful performance reports
  • Customizable design
  • Automated messages
  • Instant live chat
  • Custom chat settings
  • Mobile notifications

Screenshots

Screenshots

Moose: Live Chat FAQ Whatsapp screenshot Moose: Live Chat FAQ Whatsapp screenshot Moose: Live Chat FAQ Whatsapp screenshot Moose: Live Chat FAQ Whatsapp screenshot
+ 3 more
Moose: Live Chat FAQ Whatsapp screenshot Moose: Live Chat FAQ Whatsapp screenshot Moose: Live Chat FAQ Whatsapp screenshot
POWR: Live Chat screenshot POWR: Live Chat screenshot POWR: Live Chat screenshot POWR: Live Chat screenshot
+ 1 more
POWR: Live Chat screenshot

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Pros

Pros

  • Exclusively built for Shopify merchants ensuring tailored features
  • Quick setup of FAQ page/Help center with appealing templates in just 5 minutes
  • All-in-one support helpdesk that manages tickets from various channels
  • Customizable help widget for efficient ticket reception
  • Advanced helpdesk features including scheduled send, ticket tagging, and customer notes
  • Insightful reporting features for team and real-time ticket performance
  • 24/7 support availability, ensuring round-the-clock service
  • Intuitive user interface allowing for seamless integration into product pages
  • High-quality customer support, including one-to-one demo calls and tutorial sessions
  • Provides real-time customer support via Facebook Messenger
  • Easy installation directly into Shopify without any coding required
  • Allows customization to match personal branding
  • Automated chat initiation enhances user experience
  • Instant notifications to promptly address customer inquiries
  • Helps in staying competitive, closing more sales, and retaining customers
  • Customizable chat settings, including triggers, delay, bubble icon, and button text
  • Option to set an automated personal message upon starting a chat
  • Fully customizable design, including avatar, colors, shape, and position

Cons

Cons

  • Missing information about pricing or possible limitations in the free version
  • Potential reliance on updates for promised features like the upcoming Chat feature
  • Dependence on Facebook Messenger may not suit all businesses
  • Potential privacy concerns associated with Facebook's platform
  • Limited to Shopify integration, potentially excluding other e-commerce platforms
  • May require continuous active monitoring to respond quickly

Categories

Categories

Launched

Launched

Aug 21, 2023
Dec 01, 2017

Developer

Developer

Built by MOOSE INNOVATIONS INC.

Apps:

1

Average Rating:

5

Reviews:

251

Built by POWR.io

Apps:

32

Average Rating:

4.4

Reviews:

5,201

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