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Facebook Chat Box - Chatbot logo

Facebook Chat Box - Chatbot

Live chat with customers through Facebook Messenger.

Z Facebook Messenger Chat logo

Z Facebook Messenger Chat

Support your customers quickly using Facebook Live Chat.

Facebook Chat Box - Chatbot logo

Facebook Chat Box - Chatbot

Live chat with customers through Facebook Messenger.

Z Facebook Messenger Chat logo

Z Facebook Messenger Chat

Support your customers quickly using Facebook Live Chat.

Rating

Rating

505 Reviews
7.2
108 Reviews
9.1

Pricing

Pricing

  • Free App
More info
  • Free App
Try for Free More info

Features

Features

  • Live chat
  • Order confirmation
  • Abandoned cart messages
  • Subscribe popup
  • Marketing campaign
  • Messenger contact
  • Message labeling
  • Notes in messenger
  • Message history

Screenshots

Screenshots

Facebook Chat Box - Chatbot screenshot Facebook Chat Box - Chatbot screenshot Facebook Chat Box - Chatbot screenshot Facebook Chat Box - Chatbot screenshot
+ 4 more
Facebook Chat Box - Chatbot screenshot Facebook Chat Box - Chatbot screenshot Facebook Chat Box - Chatbot screenshot Facebook Chat Box - Chatbot screenshot
Z Facebook Messenger Chat screenshot Z Facebook Messenger Chat screenshot Z Facebook Messenger Chat screenshot Z Facebook Messenger Chat screenshot

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Pros

Pros

  • Allows direct live chat with customers through Facebook Messenger
  • Helps store owners stay connected with customers uninterruptedly
  • Stores conversations for future marketing campaigns
  • Sends notifications for abandoned carts to encourage faster checkout
  • Provides a popup with discount codes to encourage customer sign-up
  • Automates marketing campaigns through Messenger
  • Sends detailed order confirmation messages
  • Allows customers to contact you via their personal Messenger account
  • Ability to sort and label incoming messages
  • Option to keep notes inside Messenger for future reference
  • Message history is preserved indefinitely
  • Preferred by customers for communication over email
  • Enhances customer service and support
  • Simplifies customer engagement through a widely-used platform
  • Helps in managing and tracking customer interactions more efficiently

Cons

Cons

  • Dependent on Facebook Messenger platform which may not be preferred by all customers
  • Potential for notification overload leading to customer annoyance
  • May require continuous monitoring to respond promptly to customer inquiries
  • Relies heavily on user's Facebook engagement which can be limited based on demographic
  • Possible integration and technical issues with existing store infrastructure
  • Frequent updates and maintenance might be needed to stay compliant with Facebook's policies
  • Dependence on Facebook Messenger platform; users must have a Messenger account
  • Potential privacy concerns with storing detailed customer notes in Messenger
  • Not suitable for customers who prefer traditional customer service channels like phone or email
  • Overreliance on a third-party platform might lead to issues if there are downtimes or changes in Facebook's policies
  • Might lack advanced customer service features found in dedicated CRM systems

Categories

Categories

Launched

Launched

Jun 12, 2018
Jan 17, 2016

Developer

Developer

Built by Shopify

Apps:

877

Average Rating:

3.7

Reviews:

38,505

Built by Zotabox

Apps:

8

Average Rating:

4.2

Reviews:

2,183

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