Compare Facebook Chat Box - Chatbot vs Chatty AI Chatbot & Live Chat

Facebook Chat Box - Chatbot

Live chat with customers through Facebook Messenger.

Chatty AI Chatbot & Live Chat

Enhance Help center: WhatsApp, Live chat, FAQs, Inbox, Chatbot

Facebook Chat Box - Chatbot

Live chat with customers through Facebook Messenger.

Chatty AI Chatbot & Live Chat

Enhance Help center: WhatsApp, Live chat, FAQs, Inbox, Chatbot

Rating

505 Reviews

7.2

2,356 Reviews

9.6

Pricing

More info

Try for Free More info

Features

Live chat
Order confirmation
Abandoned cart messages
Subscribe popup
Marketing campaign

Order tracking
Whatsapp integration
24/7 automation
Faq management
Faq popups
Personalized contact
Query resolution
Livechat support

Screenshots

+ 4 more

Chatty AI Chatbot & Live Chat screenshot

+ 4 more

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Pros

Allows direct live chat with customers through Facebook Messenger
Helps store owners stay connected with customers uninterruptedly
Stores conversations for future marketing campaigns
Sends notifications for abandoned carts to encourage faster checkout
Provides a popup with discount codes to encourage customer sign-up
Automates marketing campaigns through Messenger
Sends detailed order confirmation messages

Excellent user experience and intuitive interface
Responsive and helpful customer support available 24/7
Easy to install and navigate
Improves user experience, boosts conversion rates, and minimizes cart abandonment
Personalized Contact Us options via WhatsApp build trust and cut support time
Instant order tracking, quick query resolution, and tailored assistance
Customizable options and seamless integration with any website or platform
Stunning themes for FAQs popup and Help Center
Allows businesses to create numerous queries and FAQ categories
Multiple Contact Us methods including LiveChat support, Phone call, and Messenger

Cons

Dependent on Facebook Messenger platform which may not be preferred by all customers
Potential for notification overload leading to customer annoyance
May require continuous monitoring to respond promptly to customer inquiries
Relies heavily on user's Facebook engagement which can be limited based on demographic
Possible integration and technical issues with existing store infrastructure
Frequent updates and maintenance might be needed to stay compliant with Facebook's policies

Currently supports only one language
No option to upload custom profile photos for chat avatars, only uses Shopify store logo

Launched

Jun 12, 2018

Jun 08, 2022

Developer

Built by Shopify

Apps:

874

Average Rating:

3.7

Reviews:

38,203

Built by Chatty (By Avada)

Apps:

Average Rating:

Reviews:

2,356

Make Your Choice

More info View alternatives

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Compare Facebook Chat Box - Chatbot vs Chatty AI Chatbot & Live Chat

Facebook Chat Box - Chatbot

Chatty AI Chatbot & Live Chat

Facebook Chat Box - Chatbot

Chatty AI Chatbot & Live Chat

Rating

Rating

Pricing

Pricing

Features

Features

Screenshots

Screenshots

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Pros

Pros

Cons

Cons

Categories

Categories

Launched

Launched

Developer

Developer

Built by Shopify

Built by Chatty (By Avada)

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