AskLayer vs CommsLayer: Compare Survey and Helpdesk Tools

Name: Commslayer ‑ Helpdesk &amp; Chat
Brand: Commslayer, Inc.

Asklayer Survey & NPS for pros

Highly customizable & low-friction surveys get more answers

Commslayer ‑ Helpdesk & Chat

Solve support tickets faster with a helpdesk built for D2C

Asklayer Survey & NPS for pros

Highly customizable & low-friction surveys get more answers

Commslayer ‑ Helpdesk & Chat

Solve support tickets faster with a helpdesk built for D2C

Overview

What is Commslayer ‑ Helpdesk & Chat?

Commslayer is a helpdesk and chat app tailored for Shopify merchants, focusing on streamlined customer support with automation and ticketing features.

Key Strengths:

Customizable live chat widgets
Automated ticket routing
Built-in FAQ and knowledge base

Rating

137 Reviews

9.3

41 Reviews

9.2

Pricing

Install App More info

Features

Unlimited surveys
Advanced targeting
On-site surveys
Tag users
Coupon generation
Deep integrations
Per-question reporting
In-app charts
Export raw data
15+ question types
Skip logic
Question randomization
Nps and csat
Cross tabs analysis
Automatic email followup

Ai-drafted replies
Real-time access
Auto-moderation
Macros automations
Advanced role management

Screenshots

Asklayer Survey & NPS for pros screenshot

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Pros

Highly customizable surveys
Low-friction survey experience increases response rates
Clear actionable feedback assists in making good business decisions
Per-question reporting with in-app charts
Ability to export raw data for custom analysis
Unlimited surveys and question pages
15+ question types available
Advanced features such as targeting rules, skip logic, question randomization, and coupon generation
Post-purchase surveys and NPS, CSAT capabilities
Integration with Shopify and webhooks
Automatic email follow-up surveys
On-site surveys with advanced per-page, per-product, and user-based targeting
Tag users based on answers to enhance marketing efforts

Free and powerful alternative to overpriced helpdesk solutions
Real-time access to order, shipping, and purchase history
AI-drafted replies for support tickets
Social media comment auto-moderation
Includes all essential features like macros, automations, and custom views
Advanced role management and reporting for support managers
Responsive support team and quick onboarding
Excellent value for money
Highly rated by users, especially for ease of use and functionality
Superhuman-like keyboard shortcuts for efficient ticket handling

Cons

Limited user feedback on potential drawbacks or performance issues
Relatively new product, might lack long-term reliability or features seen in established competitors

Launched

Dec 04, 2023

Dec 31, 2023

Developer

Built by PEAKDIGITAL

Apps:

Average Rating:

Reviews:

249

Built by Commslayer, Inc.

Apps:

Average Rating:

Reviews:

Make Your Choice

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AskLayer vs CommsLayer: Compare Survey and Helpdesk Tools

Asklayer Survey & NPS for pros

Commslayer ‑ Helpdesk & Chat

Asklayer Survey & NPS for pros