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Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Smile.io (now Loyalty & Rewards by Shopify) is a popular loyalty program app for BigCommerce stores. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

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Reviews (557)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

bro...com

May 09, 2017  on Bigcommerce

Great Appwww.brosciencevapes.com - Great app, easy to use, setup and customers love those rewards. Definitely helping the business!

jen...com

May 08, 2017  on Bigcommerce

looking forward to a successful partnership - We are looking forward to growing our customer base and increasing engagement with this app.

dam...com

May 08, 2017  on Bigcommerce

Pretty Cool App - I like this app, it does exactly what I need. A rewards program is a must if you want to make loyal customers

blu...com

May 05, 2017  on Bigcommerce

Set Up is a Snap! - I really wanted to add a loyalty program to my site, but I was worried about how difficult it might be to setup and manage. Sweet Tooth made the process painless, and I absolutely love the results!

tro...com

May 04, 2017  on Bigcommerce

working exactly as described - we have not had the app long but it has been working great to this point. easy to install and really user friendly

sal....au

May 02, 2017  on Bigcommerce

sweet tooth AUSTRALIA - This i ssimple effective and free guys seriously this is a good app and simple to install..good job sweet tooth

lub...com

May 02, 2017  on Bigcommerce

Great Rewards Program - Easy to use for customers. Tracks their spending efficiently. Customer service is prompt, friendly and always helpful.

Cristen Breuer

May 01, 2017  on Bigcommerce

Awesome - Setting up this app was super easy! Works like a charm and we already have people sharing our page to social media to grab points. Four paws up!

inf...com

Apr 30, 2017  on Bigcommerce

Great App! - Great App. Easy. Works like a charm!

hcl....au

Apr 30, 2017  on Bigcommerce

Exactly what we needed - While customizing BC we came across this App. Exactly what we needed! Great system

adm...com

Apr 26, 2017  on Bigcommerce

Awesome & easy!! - Took less than 60 seconds to set up and I have a fully functioning reward system! Highly recommend!

cra...com

Apr 26, 2017  on Bigcommerce

Great App! - Great Tool to help reward loyal customers and very easy to use!

ash...biz

Apr 25, 2017  on Bigcommerce

Easiest App - This was the easiest app to set up and immediately started working perfectly. No issues. My customers are loving it! I highly recommend.

aur...com

Apr 25, 2017  on Bigcommerce

Great App! - So Easy to Install! Cant Wait to see the results!

sag...com

Apr 22, 2017  on Bigcommerce

Very happy with the app! - Very helpful app interms of rewarding customers.

pam....au

Apr 21, 2017  on Bigcommerce

Organic Babe & Kids Wear - Am looking forward to implementing this app which I have just done a moment ago and work out how to make it our own

jul....au

Apr 21, 2017  on Bigcommerce

Intuitive App - Very easy to use. One important part of an overall marketing system.

inf...com

Apr 20, 2017  on Bigcommerce

Simple Enough - Seems pretty easy to use for both the business and the customer.

axp...com

Apr 20, 2017  on Bigcommerce

Great App - The future is now !!!

roy...com

Apr 19, 2017  on Bigcommerce

Great rewards program - Easy format to follow and our customers love the rewards! Thanks Sweet Tooth!

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