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Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Smile.io (now Loyalty & Rewards by Shopify) is a popular loyalty program app for BigCommerce stores. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

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Reviews (557)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

sno...com

Jun 01, 2017  on Bigcommerce

Such an easy app add on - I LOVE this app! It allows my customers to feel special and appreciated. This is a feature that I couldn't create on my old website host. this will be a win win for your business!

hel....uk

Jun 01, 2017  on Bigcommerce

Clear and easy! - I have just installed this and it is very clear and easy to use!

den....au

May 29, 2017  on Bigcommerce

Rewards program - Just installed Smile io, so far so good

cus...com

May 29, 2017  on Bigcommerce

Excellent! - This is an amazing app and the free trail is very reasonable. I will be upgrading as soon as my company expands.

and...com

May 29, 2017  on Bigcommerce

Great for customer retention - We've used this app to offer customers reward points, and it has given us an edge over our competitors. Over 1000 members have already signed up, and used their rewards points.

pro...com

May 28, 2017  on Bigcommerce

Great app -

adm....au

May 28, 2017  on Bigcommerce

loyalty program - this was so easy! thank you so much

Adi Treasures

May 26, 2017  on Bigcommerce

Very well put together loyalty program - Very impressed by how well put together this service is. We highly look forward to our customers utilizing it.

hwa...com

May 26, 2017  on Bigcommerce

easy setup - easy setup

hom...com

May 25, 2017  on Bigcommerce

great - Great app!

teo...ore

May 22, 2017  on Bigcommerce

Great App! - Perfect! It is working properly. My customers are loving the loyalty program. I definitely recommend. It is worth it.

gat...com

May 22, 2017  on Bigcommerce

Great App - Great app that is very easy to setup! Free for small businesses that are just setting up!

dwi...com

May 20, 2017  on Bigcommerce

What an awesome app! We love it! - Our customers really love coupons and giving rewards points allows us to compete with the bug guys. Thanks for the app, it's a great addition to our site - LuvPetSupplies.com

hog...com

May 20, 2017  on Bigcommerce

Easy to set up - Just signed up and so far, so good. It was easy to install and I love that a basic reward system was already put into place.

ser...com

May 17, 2017  on Bigcommerce

Looks great so far - Works really neat and no performance problems so far.

jam...com

May 14, 2017  on Bigcommerce

Great App! - Great App...Highly recommend

ger...com

May 13, 2017  on Bigcommerce

Great Loyalty app. - great Loyalty app and so easy to install

did...com

May 12, 2017  on Bigcommerce

Excellent App! - Easy to install and lots of opportunities to customize. Customer support is fantastic; they respond quickly!

jake broadstock

May 11, 2017  on Bigcommerce

Everyone needs to be using this - This app was everything it said it was! Easy to install and even easier to customise

oli...com

May 09, 2017  on Bigcommerce

Connect to Customers - This App has really helped me connect with my customers and give them fun freebies that are beneficial to both of us in the end! THANK YOU!

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