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Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Smile.io (now Loyalty & Rewards by Shopify) is a popular loyalty program app for BigCommerce stores. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (557)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

new...com

Jul 05, 2017  on Bigcommerce

Easy Set-Up - I'm using the free version of this app, which is all I need for my small business. I'm hoping to entice new customers to sign up and earn rewards. Because of the type of business I own, I can't advertise on social media as I'd like, so I'm hoping this rewards program makes up for that. Only time will tell!

inf...com

Jul 03, 2017  on Bigcommerce

Time Saver - This is a very cool app, it was very easy to set up and edit. Highly Recommend!

mat...com

Jun 29, 2017  on Bigcommerce

Highly recommended - I love this app. Really simple to setup and use and our customers love the rewards they get!

inf...com

Jun 27, 2017  on Bigcommerce

Good App - Easy to setup. Works good.

dcs....ph

Jun 24, 2017  on Bigcommerce

Review - Highly recommended!

cos...com

Jun 24, 2017  on Bigcommerce

Not working! - Love this app, but it seems to not be working right now. Please help

jon...com

Jun 23, 2017  on Bigcommerce

Love it - What a great idea. Looks promising!

tea...com

Jun 22, 2017  on Bigcommerce

Very Convenient - Loving the idea and the look of this app so far!

j.s...com

Jun 21, 2017  on Bigcommerce

Super Easy - Took literally minutes to set up just how I wanted. By the time you have read this review you could have already had your store half way set up with the easy to use, and very useful app.

ala....au

Jun 19, 2017  on Bigcommerce

Wow, it's so easy to setup and the support is amazing! - Thanks so much for such an easy to use app! I also received very quick support for help on our mobile theme. Thanks again and well done!

aus...com

Jun 19, 2017  on Bigcommerce

Works Perfectly as Expected! - I love this app! It has amazing features that help my sales and workflow tremendously@!

jam...com

Jun 17, 2017  on Bigcommerce

Great app - this is a great app use it well

mba...com

Jun 16, 2017  on Bigcommerce

Great Product - Looking forward to getting set up. This looks great! Great Support great options for a loyalty program.

mic...com

Jun 15, 2017  on Bigcommerce

The Best - Helps a lot with getting and keeping customers!

lil...com

Jun 13, 2017  on Bigcommerce

Great App - I wish I would have known about this app sooner. I've been trying to figure out a referral program for weeks to reward customers and this is the answer I was looking for. Super easy to set up.

and...com

Jun 07, 2017  on Bigcommerce

Free Powerful Functionality With Incredible Customer Service! - I looked around for the best reward program solution, and this is the best one hands down! Free to start, and integrates perfectly into our BigCommerce Store! I had some really specific questions, and Abby answered all of them so well!!! Every customer service team needs someone like Abby!

mar....uk

Jun 07, 2017  on Bigcommerce

Great App with some good features - OK so it's early days but have to say this app gives everything it promises. Some great features that can be tweaked to suit everyone's store. Download it you won't be disappointed.Just an update after many years of successful use - great app. So many features with great team to back it up. Lynn especially clearly explained where I was going wrong and how to fix it. 5*

ewa....ca

Jun 05, 2017  on Bigcommerce

Great App - This is a great addition to our online store. App is easy to use and set up is a breeze.

sal...com

Jun 05, 2017  on Bigcommerce

Great APP - This app is great and so easy to setup. I am looking forward to see the result of adding this app to our web store. thanks for letting us try for free. Thanks Tim

Dyal Rental

Jun 04, 2017  on Bigcommerce

Simple, intuitive, flexible - We are trying out our first loyalty program - this seems like the perfect solution.

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