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Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Smile.io (now Loyalty & Rewards by Shopify) is a popular loyalty program app for BigCommerce stores. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (557)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

roy...com

Dec 27, 2017  on Bigcommerce

good Free APP for inhighstreet.com - we are selling Bridal Jewelry & Tiara & Wedding Jewellery, this APP can help us in this beginning time ,because it is free.

roy...com

Dec 27, 2017  on Bigcommerce

good Free APP for inhighstreet.com - we are selling Bridal Jewelry & Tiara & Wedding Jewellery, this APP can help us in this beginning time ,because it is free.

naf...com

Dec 21, 2017  on Bigcommerce

Very helpful support staff - Just getting going with this program, but so far the support staff have been responsive, helpful, attentive. Looking forward to more!

Dec 01, 2017  on Bigcommerce

Had to Uninstall due to price - Maggie was great! She downloaded my customers and their loyalty points so I could close the app. She was pleasant, quick, and gave me great customer service. I am a small business and could not afford the price, but never had a problem that was not solved quickly and pleasantly while on the free plan.

sup...com

Nov 29, 2017  on Bigcommerce

Great App for customer retention - My customers love this feature and it is a great tool to retain customers and offer incentives. Thanks Smile.io!

inf...com

Nov 24, 2017  on Bigcommerce

Great. Enough free services to be worth it - I really like it. I mean there could be more features, but considering that im using the free account, I feel like Im not missing out so much. But thats cause we're a small business. Any larger and I would need a paid account. Only negative is that their plans are, in my opinion, too expensive.

inf...com

Nov 24, 2017  on Bigcommerce

Great. Enough free services to be worth it - I really like it. I mean there could be more features, but considering that im using the free account, I feel like Im not missing out so much. But thats cause we're a small business. Any larger and I would need a paid account. Only negative is that their plans are, in my opinion, too expensive.

jac...com

Oct 16, 2017  on Bigcommerce

Great Customer Service - The app has worked great and has all the features i need. My customer service experience with Maggie was awesome. She addressed everything I needed and took care of me in a very timely manner. Would highly recommend.

mic...com

Oct 10, 2017  on Bigcommerce

Have Installed - We have installed the Smile hopefully will be able to attract more customers, will update my review once we see the positive changes. Thanks Mark

mic...com

Oct 10, 2017  on Bigcommerce

Have Installed - We have installed the Smile hopefully will be able to attract more customers, will update my review once we see the positive changes.ThanksMark

myf...com

Oct 04, 2017  on Bigcommerce

Awesome Easy Set Up - Super easy set up! Excited to see this in action!

dal....uk

Sep 27, 2017  on Bigcommerce

Watch repair shop - The free content is really good, so lets you test before subscribing, wish more did that, good app.

uni...com

Sep 22, 2017  on Bigcommerce

Unique Shopping - we absolutely love it

inn...com

Sep 21, 2017  on Bigcommerce

Love it! - Our Customers love the rewards program. It is easy to use and looks great. installation is super easy too!!

tra...com

Sep 20, 2017  on Bigcommerce

Great - works well and has a very simple interface!

lim...com

Aug 29, 2017  on Bigcommerce

No issues. Love it - I may not have the paid version, but the FREE is just as good. I'm familiar with the program from a previous job, and I was so excited to have found it!

Jason Shrode

Aug 18, 2017  on Bigcommerce

5 Stars - Easy to Install, pretty cool features.

pur...com

Aug 18, 2017  on Bigcommerce

Very easy to get started! - Easy & fast install, running in minutes!

pur...com

Aug 18, 2017  on Bigcommerce

Very easy to get started! - Easy & fast install, running in minutes!

fqcrafts

Aug 15, 2017  on Bigcommerce

Very intuitive and simple - This app was simple to use. It have generous tiers which allows our growing business to benefit from its capabilities and test out its functionalities. We have started off with the starter plan but are very impressed with its features so far. A great product that I would not hesitate to recommend.

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