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Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Reviews (547)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

chr...com

Apr 06, 2019  on Bigcommerce

easy to use - So far, very easy to use. Need to verify it is a good customer experience still. But from my initial testing, it seems on point.

bar...com

Feb 26, 2018  on Bigcommerce

Loyalty building and rewarding customers made easy - Smile used to be another company but their product has evolved greatly over the years. Still easy to use, easy to install, and a breeze to add to any storefront.

bre...com

Feb 06, 2018  on Bigcommerce

Absolutely excellent and easy - This app was as easy to set up as Re:amaze. Great onboarding and clear instructions. More companies need to understand that ecommerce merchants have no time to fiddle around and they need to make things as easy as possible. Lots of great features from the Smile app!

sim....uk

Jan 10, 2018  on Bigcommerce

Excellent App - Excellent App with good features , the videos make it nice and easy to set up

Bullets & Bombshells Gun Society

Dec 31, 2017  on Bigcommerce

Awesome - This is an amazing app. So easy to set up, and seriously awesome to get more from the experience between customers and your business. This is a win win. I am using the free version, I wish I had activated this sooner.

fre...com

Dec 29, 2017  on Bigcommerce

Loyalty Points & Referrals - I installed the app moments ago and I must be honest....the install was seamless. What made this a no-brainer was the fact that it was FREE for up to 500 customers. I plan on keeping this app because even at the entry level of $59/month...it's worth it.! I haven't had an opportunity to contact the support team but from what I have read, they're pretty good at helping out.

roy...com

Dec 27, 2017  on Bigcommerce

good Free APP for inhighstreet.com - we are selling Bridal Jewelry & Tiara & Wedding Jewellery, this APP can help us in this beginning time ,because it is free.

naf...com

Dec 21, 2017  on Bigcommerce

Very helpful support staff - Just getting going with this program, but so far the support staff have been responsive, helpful, attentive. Looking forward to more!

Dec 01, 2017  on Bigcommerce

Had to Uninstall due to price - Maggie was great! She downloaded my customers and their loyalty points so I could close the app. She was pleasant, quick, and gave me great customer service. I am a small business and could not afford the price, but never had a problem that was not solved quickly and pleasantly while on the free plan.

sup...com

Nov 29, 2017  on Bigcommerce

Great App for customer retention - My customers love this feature and it is a great tool to retain customers and offer incentives. Thanks Smile.io!

inf...com

Nov 24, 2017  on Bigcommerce

Great. Enough free services to be worth it - I really like it. I mean there could be more features, but considering that im using the free account, I feel like Im not missing out so much. But thats cause we're a small business. Any larger and I would need a paid account. Only negative is that their plans are, in my opinion, too expensive.

jac...com

Oct 16, 2017  on Bigcommerce

Great Customer Service - The app has worked great and has all the features i need. My customer service experience with Maggie was awesome. She addressed everything I needed and took care of me in a very timely manner. Would highly recommend.

mic...com

Oct 10, 2017  on Bigcommerce

Have Installed - We have installed the Smile hopefully will be able to attract more customers, will update my review once we see the positive changes.ThanksMark

myf...com

Oct 04, 2017  on Bigcommerce

Awesome Easy Set Up - Super easy set up! Excited to see this in action!

dal....uk

Sep 27, 2017  on Bigcommerce

Watch repair shop - The free content is really good, so lets you test before subscribing, wish more did that, good app.

uni...com

Sep 22, 2017  on Bigcommerce

Unique Shopping - we absolutely love it

inn...com

Sep 21, 2017  on Bigcommerce

Love it! - Our Customers love the rewards program. It is easy to use and looks great. installation is super easy too!!

tra...com

Sep 20, 2017  on Bigcommerce

Great - works well and has a very simple interface!

lim...com

Aug 29, 2017  on Bigcommerce

No issues. Love it - I may not have the paid version, but the FREE is just as good. I'm familiar with the program from a previous job, and I was so excited to have found it!

Jason Shrode

Aug 18, 2017  on Bigcommerce

5 Stars - Easy to Install, pretty cool features.

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