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Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Smile.io (now Loyalty & Rewards by Shopify) is a popular loyalty program app for BigCommerce stores. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (557)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

tis...com

Aug 03, 2022  on Bigcommerce

So freaking easy! - Smile is an amazing scalable solution. Great for any family business owner looking for a solution that is EASY TO WORK with and staff that is just as easy to work with as the tech they offer. Keep up the great work!

nic...com

May 24, 2022  on Bigcommerce

GIF made my morning - Joshua got me to smile with the GIF he sent. Very helpful and knows his stuff.

May 10, 2022  on Bigcommerce

Customer Service - Jade was very friendly and helpful.

osv...com

May 03, 2022  on Bigcommerce

Customer Service - Lisa did a great job at answering my questions and looking into the issue I had.

ave...com

May 03, 2022  on Bigcommerce

Love Smile! - Super easy to set up and my first interaction with support (just a question I had) was Terrific!!

inf...com

Feb 05, 2022  on Bigcommerce

App - Have been letting this thing run on its own for about 2 months. Its good to see the interaction from our customers. It has kept me motivated to interact more both on this app as well as other apps.

web...com

Jan 11, 2022  on Bigcommerce

Migrated from S Loyalty - I've only been working with this system for a short time, but so far I'm super impressed with the amount of features and the level of support. It's much more robust than the system we were using previously and gives a lot more insight that we weren't getting on our old app. It's also great that I can get on chat and talk with a support team member within minutes. They have been very helpful and so far I'm really happy that we decided to switch.

inf....uk

Dec 14, 2021  on Bigcommerce

Perfect App & Support - Amazing app! Easy to implement and easy to use. Backed up by quick, helpful support. Can't fault!

tim...com

Dec 14, 2021  on Bigcommerce

Great App & Support - Easy to use app, great functionality and superb customer service!

adm...com

Nov 22, 2021  on Bigcommerce

Excellent - Great app and great support team

bel...com

Nov 01, 2021  on Bigcommerce

Great app! - Very good for great fun stuff

pai...com

Sep 28, 2021  on Bigcommerce

Love Smile.IO - My customers love to earn points! Smile.io's customer service is exceptional - always quick to respond, answer questions and are always willing to walk you through any process to make the task at hand easier. I wish more programs ran this well!Still with Smile.IO in 2024 and they still provide the best service! Lynn rocks it and works hard to make sure you have everything you need!

ann...com

Sep 02, 2021  on Bigcommerce

Very Pleased with this App - Smile.io has a very good group of customer support agents - kind, courteous and responsive. Quick to address your needs. Everything you want from a customer support team.

mic...com

Aug 09, 2021  on Bigcommerce

Great Product & Support - We've been using it for years with pretty much zero issues. It's attractive and intuitive. Great team supporting it as well.

inf...com

Jul 30, 2021  on Bigcommerce

It's been a valuable asset! - We would highly recommend the app. I just had a question and reached out to support. Jade was especially helpful in answering all my questions!

jac...com

Jul 26, 2021  on Bigcommerce

Very helpful customer support - Very responsive and quick to solve any problems I've had.

inf...com

Jun 25, 2021  on Bigcommerce

A Must Have - This product is very good if you would like to help your customers save money with their loyalty. The customer service is also amazing as well and very accommodating.

sup...com

Jun 08, 2021  on Bigcommerce

Awesome - Love This App & Customer Service! - Jade provided amazing customer support! Such a great app combined with super responsive customer service makes Smile.io number 1 for our business needs! Thank you for being awesome!!

nir...com

Jun 05, 2021  on Bigcommerce

Clothing - very good

bri...org

Feb 26, 2021  on Bigcommerce

Great product - Wonderful support we are launching soon and they have been very helpful in getting us lined up and ready for success. The customer service is great.

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