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Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Reviews (547)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

han...com

Jul 21, 2023  on Bigcommerce

Best rewards app and excellent support - I've been super happy using Smile for my business. The rewards program is super easy to set up and manage in the dashboard, and support is is always quick and helpful. Heather is super friendly and knowledgeable. I searched and tried other platforms for months and Smile is the best rewards app I've found.

noo...com

Jul 19, 2023  on Bigcommerce

Great app & support - Great app & great support team. App is easy to use.

tam....ca

Jul 18, 2023  on Bigcommerce

downgrade plan - David was very helpful and his support was much appreciated, thank you for taking the time to help me get my rewards program running smoothly again!

hel....au

Jul 01, 2023  on Bigcommerce

Love the app! - Great app, easy to setup & very user friendly. Customer service was very quick to respond and help me out when I somehow managed to remove my plan.

hel...com

Jun 15, 2023  on Bigcommerce

Great app - Great app - we like all the details and settings. Our customers are thrilled with getting rewards points for their next purchases.

ste...com

Jun 02, 2023  on Bigcommerce

Great support and system - I've used Smile.io before and then switched to Stamped.io due to their review integration. I'm back using Smile.io because of Stamped's bad support and I'm glad I did! This system is so much smoother than any of the others I've used and I really like all of the emails it sends customers about their points, how to earn, etc. I needed a little bit of support recently and Jade was great help! Thanks Smile.io team.

jam...com

Apr 18, 2023  on Bigcommerce

flexible, robust rewards app - this is a flexible and robust rewards program that's easy to customize and has many options. our customers love it too! i appreciate the helpful service as well.

awo...com

Feb 16, 2023  on Bigcommerce

App support - Live chat support is easy and quick and we were able to get the help within a few minutes. Thanks

man...biz

Feb 07, 2023  on Bigcommerce

Good app! - The app has good features and customization. It's definitely the top option for a single website rewards program. The support team is super quick with responses and resolutions.

api...com

Feb 01, 2023  on Bigcommerce

Great support - I contacted their support to help us integrate smile.io into our product and solved our problem within an hour. Much appreciated.

inf...com

Oct 20, 2022  on Bigcommerce

Nice! -

888...com

Oct 01, 2022  on Bigcommerce

Easy to Use, Great customer service - The app is friendly to use and works fantastic for us. Customer service from Lisa was extraordinaire fast and to the point. The service works perfectly

pat...com

Aug 09, 2022  on Bigcommerce

User Friendly, Even friendlier support - Had an initial issue uploading Customers in bulk. Nicole @ Smile was able troubleshoot and guide me towards the correct solution (and she did my homework for me just in case). Great support

tis...com

Aug 03, 2022  on Bigcommerce

So freaking easy! - Smile is an amazing scalable solution. Great for any family business owner looking for a solution that is EASY TO WORK with and staff that is just as easy to work with as the tech they offer. Keep up the great work!

nic...com

May 24, 2022  on Bigcommerce

GIF made my morning - Joshua got me to smile with the GIF he sent. Very helpful and knows his stuff.

May 10, 2022  on Bigcommerce

Customer Service - Jade was very friendly and helpful.

osv...com

May 03, 2022  on Bigcommerce

Customer Service - Lisa did a great job at answering my questions and looking into the issue I had.

ave...com

May 03, 2022  on Bigcommerce

Love Smile! - Super easy to set up and my first interaction with support (just a question I had) was Terrific!!

inf...com

Feb 05, 2022  on Bigcommerce

App - Have been letting this thing run on its own for about 2 months. Its good to see the interaction from our customers. It has kept me motivated to interact more both on this app as well as other apps.

web...com

Jan 11, 2022  on Bigcommerce

Migrated from S Loyalty - I've only been working with this system for a short time, but so far I'm super impressed with the amount of features and the level of support. It's much more robust than the system we were using previously and gives a lot more insight that we weren't getting on our old app. It's also great that I can get on chat and talk with a support team member within minutes. They have been very helpful and so far I'm really happy that we decided to switch.

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