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Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Smile.io (now Loyalty & Rewards by Shopify) is a popular loyalty program app for BigCommerce stores. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

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Reviews (557)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

lit...com

Mar 24, 2015  on Bigcommerce

SImple, easy, and it works! -

It's free and works nicely.

My only complaint, if I'm nitpicking, is that I would expect more than just remove branding for the paid tiers (things such as offering ways to tie in my newsletter sign up for with the Sweet Tooth tab, maybe the possiblity of pop ups for that).

pea...com

Mar 04, 2015  on Bigcommerce

Five Stars! -

Seemless integration, easy to use dashboard, and it makes a difference. Not only do I love this app, but the customer support has been amazing. It is very easy to set up and the integration was easy to implement.  My only regret is not finding this app it sooner.

atc...com

Jan 21, 2015  on Bigcommerce

Great App -

Love this app. Easy to install. My customer are starting to take advantage of the rewards.

Posh

Jan 09, 2015  on Bigcommerce

Love It -

I love this app. It so easy to set up, easy to use and love the way it works. It really makes a difference! So worth it.

alo...com

Dec 16, 2014  on Bigcommerce

Nice! -

Hi. My team have used this app for our store to motivate customers with loyalty program as they do shopping. Now we are setting up a new store and this app is the first thing we install. Very cool, and it gives a free try. Its really easy to setup, configure and get around. 

die...com

Dec 04, 2014  on Bigcommerce

Perfect and easy to use! -

Love this app! It was exactly what I was looking for. Supper friendly help in getting it set up. Had it set up and running right away. Customization available for naming your loyalty rewards. Now I can reward my returning customers and hopeful gain some new customers as well. Thank you!

Monique Fordyce

Nov 21, 2014  on Bigcommerce

So glad I added this to my site! -

I have been searching gigh and low for a rewards program for my website and most if not all of them were super expensive and you didn't get much for what you get. Then I came across Sweet Tooth and that all changed. I've had it on my site 2 days and alsready have over 50 customer sign up for it. This is really going to help with customer loyalty!

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