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Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io
<h3>What Merchants Think</h3> <p> Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue. </p> <h3>Key Strengths</h3> <ul> <li>Easy and quick integration and setup</li> <li>Excellent and responsive customer support</li> <li>Impressive range of features and flexibility</li> <li>Effective in increasing customer engagement and loyalty</li> <li>Availability of a functional free plan</li> </ul> <h3>Common Concerns</h3> <ul> <li>Higher pricing, especially for advanced features</li> <li>Some limitations in fraud prevention and social media sharing</li> <li>Integration challenges on certain platforms (e.g., BigCommerce)</li> <li>Lack of control in managing customer accounts</li> </ul> <h3>Final Thoughts</h3> <p> Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program. </p>

Reviews (548)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

pas...com

Mar 24, 2016  on Bigcommerce

So far, so good -

So far, I really like how this app works. It's accurate and easy to set up. I hope it brings in repeat business!

Mike Wagstaff

Mar 23, 2016  on Bigcommerce

Works Fantastic, Great Loyalty Program Solution -

leo...com

Mar 19, 2016  on Bigcommerce

Happy! -

Everything thing looks good so far. I got my first new member and it was cool to see the auto-update on loyalty points. I am still having issues showing tab on the site, but it will come.

web...com

Mar 17, 2016  on Bigcommerce

This is very useful -

This is very useful, thanks

ste...com

Mar 15, 2016  on Bigcommerce

Based on install -

The walk-through for setting this app up is so easy! Looking forward to seeing how my customers respond over the next 30 days.  Would refer just based on how easy it is to integrate! 

Gar...com

Mar 13, 2016  on Bigcommerce

Great App -

cra...com

Mar 11, 2016  on Bigcommerce

Great App.. -

This is great app for the stores, to engage customers and because of the reward point system, it motivate the customers to bring more customers to the store.  Like the functionality.  Thanks a million to sweet tooth!

Stephanie Waters

Mar 06, 2016  on Bigcommerce

Helpful and easy to use app, great support -

I've been using the Sweet tooth app for nearly a year and I am very happy with how it helps me run a great rewards program. I find that the app has been affective, and the customer service is quick and helpful. They go that extra step to help you resolve the issue quickly. And the set up process is easy to follow through. I now pay a subscription because I've exceeded the customer limit for the free plan (which is a good thing because I know customers want to be part of a loyalty program!), but it is very much of value to my business so I'm happy to do so. Thanks for the helpful tool Mike and keep up the great work!

cor...com

Feb 24, 2016  on Bigcommerce

Fantastic -

This is a great app! The features are very robust on the free plan that will really help your business grow. Once you reach enough customers that are required for the paid plans, it is totally justified. Additionally, support is great and very responsive.

ama...com

Jan 21, 2016  on Bigcommerce

We Love It! -

We love offering a rewards program on our website, and so do our customers!

Stormy Oklesh

Jan 05, 2016  on Bigcommerce

Liking the app so far -

It was easy to set up and incorporate into my store and my customers love the rewards they earn when making purchases.

the...com

Dec 17, 2015  on Bigcommerce

Sweet Tooth is Awesome -

Sweet Tooth is the best loyalty program out there! We have had no problems with the app and everything works so perfectly! Thank you Sweet Tooth for such an awesome program!

adm...com

Dec 15, 2015  on Bigcommerce

Easy to Use -

Easy install process took just a few minutes to set up.  Once the program was up and running we had our first few customers sign up.  The incentives have definitely brought them back shopping again much more quickly then we normally se.  The program is clean and simple and very easy to use.  Thanks Sweet Tooth!

ale....ca

Dec 13, 2015  on Bigcommerce

So far so good -

So far this app is working great. The install and setup was easy and it allows simple but affective adjustments that make all the difference. Thanks!

jas....us

Dec 10, 2015  on Bigcommerce

All wine not whine.... -

We've tried several different reward programs. Spent the most time with Sweet Tooth. Looking to integrate with our POS next. No complaints or issues after a week's use.

kin...com

Dec 07, 2015  on Bigcommerce

Easy to use -

rkw...com

Nov 30, 2015  on Bigcommerce

Really Easy to Use -

Really easy to use and fun to be able to give back to my loyal customers.

mrs...com

Nov 29, 2015  on Bigcommerce

Excellent! -

I installed this app for my website easily and quickly and things worked right away.  I love this concept and being able to offer my customers loyalty rewards and more reason to continue shopping with me.  Thank you for allowing me the opportunity to improve my customer service in this regard :)

C_D...com

Nov 11, 2015  on Bigcommerce

Works as Intended and does it well -

I was a bit leery on setting up a loyalty program with my type of store. But, the customers love it, I love it, and it will def increase my conversions. Little hint, allow your customers to win small rewards more often rather than large rewards less.. You will see sales jump right away. 

pet...com

Nov 11, 2015  on Bigcommerce

Love this App! -

Super easy to install and set up!  Already have customers earning rewards - will upgrade soon to the social sharing level to help fast track sales.  Thank you!!!

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