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Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Smile.io (now Loyalty & Rewards by Shopify) is a popular loyalty program app for BigCommerce stores. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (561)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

bil....ca

Oct 25, 2024  on Bigcommerce

Good Customer Service - Lisa was very helpful.

mar...com

Oct 21, 2024  on Bigcommerce

Great app, great support - We've been using Smile for just about 2 years now. Easy integration, easy to use, easy to understand. Customer's engage with it and we certainly see them using it like crazy. Influences lots of revenue and buying decisions!The proof for us, though, is the support. When we had a Big Comm issue recently, the issue was solved quickly and to our satisfaction, and they really took ownership of the issue which makes me us a supporter of Smile!

mar...com

Oct 21, 2024  on Bigcommerce

Great app, great support - We've been using Smile for just about 2 years now. Easy integration, easy to use, easy to understand. Customer's engage with it and we certainly see them using it like crazy. Influences lots of revenue and buying decisions! The proof for us, though, is the support. When we had a Big Comm issue recently, the issue was solved quickly and to our satisfaction, and they really took ownership of the issue which makes me us a supporter of Smile!

swe...com

Oct 15, 2024  on Bigcommerce

Great App! - Excellent customer service! App is top-notch!

mik...com

Oct 10, 2024  on Bigcommerce

Excellent rewards program - Fantastic customer service & easy to use! Highly recommended.

mik...com

Oct 10, 2024  on Bigcommerce

Excellent rewards program - Fantastic customer service & easy to use! Highly recommended.

chr...com

Sep 27, 2024  on Bigcommerce

Miles above our previous program - The program itself is easy to use and setup and has far more features than our older program. Support has been great.

198...com

Sep 26, 2024  on Bigcommerce

Rewards Program setup is a Breeze! - So simple to setup and so much flexibility. So far, highly preferred over similar apps we have tested!

kay...com

Aug 06, 2024  on Bigcommerce

Responsive Customer Service - Lisa was a great customer service rep! She was thorough with her instructions and made it easy to fix what I needed.

aar...com

Jul 18, 2024  on Bigcommerce

Great! - Moved from Wix to Bigcommerce and they were so easy to work with!! Great app!

smy....co

Jun 13, 2024  on Bigcommerce

Great support! - The chat support I've used recently a few times has been great. Overall smile.io integration works well.

kor...com

Jun 03, 2024  on Bigcommerce

great app - Love this loyalty program app, and Lynn from smile has helped alot

chr...net

May 30, 2024  on Bigcommerce

Works well with some help from a web developer - This program generally works well! I needed some help from my web developer, because the reward program won't display customer rewards on their My Account page. But otherwise the program works well and I am satisfied with the results.

jam...com

May 16, 2024  on Bigcommerce

Upgrae/update Help - Angie and Lynn were so helpful. They both followed through with me over and over until my problem was for sure resolved. I couldn't ask for better support!

mik...com

May 13, 2024  on Bigcommerce

Customer Service - Their email and in-app chat was very helpful. I spoke to three separate people and all three were pivotal in helping us to understand how to get our rewards program to where it needed to be.

sal....uk

Apr 16, 2024  on Bigcommerce

Great App - Only just started to use the Smile App but love it so far.............

sup...com

Mar 21, 2024  on Bigcommerce

Excellent - Great for any business to grow

sup....us

Mar 20, 2024  on Bigcommerce

Support - Jade offered excellent and timely support with a positive and uplifting attitude!

chr...com

Feb 16, 2024  on Bigcommerce

No Complaints - Easy to setup and integrate. It is well thought out and great for customers.

urb...com

Jan 19, 2024  on Bigcommerce

Very good - Pleased with smile and it's been very worth it for our business.

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