Taranker.Com Logo
Smile.io Loyalty & Rewards logo

Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Reviews (547)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

mik...com

May 13, 2024  on Bigcommerce

Customer Service - Their email and in-app chat was very helpful. I spoke to three separate people and all three were pivotal in helping us to understand how to get our rewards program to where it needed to be.

sal....uk

Apr 16, 2024  on Bigcommerce

Great App - Only just started to use the Smile App but love it so far.............

sup...com

Mar 21, 2024  on Bigcommerce

Excellent - Great for any business to grow

sup....us

Mar 20, 2024  on Bigcommerce

Support - Jade offered excellent and timely support with a positive and uplifting attitude!

chr...com

Feb 16, 2024  on Bigcommerce

No Complaints - Easy to setup and integrate. It is well thought out and great for customers.

urb...com

Jan 19, 2024  on Bigcommerce

Very good - Pleased with smile and it's been very worth it for our business.

sal...com

Dec 14, 2023  on Bigcommerce

Useful app - We've used this for years, but recently switched to Klaviyo. Loving the integration between the two which helps us get the most from both apps.

dav....is

Nov 30, 2023  on Bigcommerce

Really good so far - We've only just installed the trial version to try out some features to start with, and we've had really good customer service so far, David kindly answered all of our questions promptly and was very helpful. Very, very interested in implementing this platform on our websites.

ros...com

Nov 16, 2023  on Bigcommerce

Whole Smile Team Rules! - The entire customer service team at Smile is stellar. They answer promptly, hand off requests seamlessly, and go above and beyond at every chance. Special shout out to Nicole, Hannah, Angie, and Lisa. :)

ext...com

Nov 16, 2023  on Bigcommerce

Great Customer Service - Had a question re-points - Brandan was very quick to reply, Highly Recomended!

con...com

Nov 15, 2023  on Bigcommerce

Great Customer Service - Working with customer service to resolve our billing/invoicing issues was a breeze. Customer service response was fast and very friendly.

pau...com

Nov 09, 2023  on Bigcommerce

Great app & customer service! - The app itself is straightforward and easy to navigate and set up. Customer service is helpful and quick to reply! Recommend!!

sal....uk

Nov 07, 2023  on Bigcommerce

All good - Good app, easy to use, looks good and customer service really helpful and friendly.

twa...com

Oct 12, 2023  on Bigcommerce

Exceptional Service - Lynn at Smile has been amazing! I needed assistance with my account and she was very prompt and friendly with the exceptional service she provided. I've compared Smile Rewards to the other popular, well-known rewards apps and Smile Rewards are both better priced and more visually appealing. Looking forward to partnering with Smile Rewards for the long, forseeable future.

min...com

Oct 10, 2023  on Bigcommerce

Great service - Excellent service provided by Nicole

inf...com

Sep 26, 2023  on Bigcommerce

Helpful customer service - Customer support Lynn is not only helpful but can solve the issuewe met via live chat instantly. Great job Lynn

dou....uk

Aug 23, 2023  on Bigcommerce

Great Loyalty App & Customer Service - We've been using Smile.io for some years now and their customer service is consistently excellent! They are very thorough and knowledgeable of the app. Our recent interaction with Hannah from the Smile.io team helped us fix an issue very quickly. Our customers love Smile.io. We are a B2B business and Smile.io really works for us - more so than offering individual product cash discounts. Our customers love earning and using points for orders when it suits them and we wouldn't be with it!

car...com

Aug 20, 2023  on Bigcommerce

Good Free Plan and Support - Support team is helpful and quick to answer via live chat. Free plan offers great features to getting started for our store.

bil...com

Aug 11, 2023  on Bigcommerce

Great Customer Support and Product - Thanks to David we are looking forward to our future with Smile.io and all the customizations and integrations we have at our disposal. Smile.io is easy to use and setup and the customer support is there to assist and get you where you need to be.

bri...com

Jul 31, 2023  on Bigcommerce

Great Reward Program - Nice app for designing a rewards program with many options from purchases to birthdays and much more.

Scroll to Top