Taranker.Com Logo
Smile.io Loyalty & Rewards logo

Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Smile.io (now Loyalty & Rewards by Shopify) is a popular loyalty program app for BigCommerce stores. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (557)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

198...com

Sep 26, 2024  on Bigcommerce

Rewards Program setup is a Breeze! - So simple to setup and so much flexibility. So far, highly preferred over similar apps we have tested!

kay...com

Aug 06, 2024  on Bigcommerce

Responsive Customer Service - Lisa was a great customer service rep! She was thorough with her instructions and made it easy to fix what I needed.

aar...com

Jul 18, 2024  on Bigcommerce

Great! - Moved from Wix to Bigcommerce and they were so easy to work with!! Great app!

smy....co

Jun 13, 2024  on Bigcommerce

Great support! - The chat support I've used recently a few times has been great. Overall smile.io integration works well.

kor...com

Jun 03, 2024  on Bigcommerce

great app - Love this loyalty program app, and Lynn from smile has helped alot

chr...net

May 30, 2024  on Bigcommerce

Works well with some help from a web developer - This program generally works well! I needed some help from my web developer, because the reward program won't display customer rewards on their My Account page. But otherwise the program works well and I am satisfied with the results.

jam...com

May 16, 2024  on Bigcommerce

Upgrae/update Help - Angie and Lynn were so helpful. They both followed through with me over and over until my problem was for sure resolved. I couldn't ask for better support!

mik...com

May 13, 2024  on Bigcommerce

Customer Service - Their email and in-app chat was very helpful. I spoke to three separate people and all three were pivotal in helping us to understand how to get our rewards program to where it needed to be.

sal....uk

Apr 16, 2024  on Bigcommerce

Great App - Only just started to use the Smile App but love it so far.............

sup...com

Mar 21, 2024  on Bigcommerce

Excellent - Great for any business to grow

sup....us

Mar 20, 2024  on Bigcommerce

Support - Jade offered excellent and timely support with a positive and uplifting attitude!

chr...com

Feb 16, 2024  on Bigcommerce

No Complaints - Easy to setup and integrate. It is well thought out and great for customers.

urb...com

Jan 19, 2024  on Bigcommerce

Very good - Pleased with smile and it's been very worth it for our business.

sal...com

Dec 14, 2023  on Bigcommerce

Useful app - We've used this for years, but recently switched to Klaviyo. Loving the integration between the two which helps us get the most from both apps.

dav....is

Nov 30, 2023  on Bigcommerce

Really good so far - We've only just installed the trial version to try out some features to start with, and we've had really good customer service so far, David kindly answered all of our questions promptly and was very helpful. Very, very interested in implementing this platform on our websites.

ros...com

Nov 16, 2023  on Bigcommerce

Whole Smile Team Rules! - The entire customer service team at Smile is stellar. They answer promptly, hand off requests seamlessly, and go above and beyond at every chance. Special shout out to Nicole, Hannah, Angie, and Lisa. :)

ext...com

Nov 16, 2023  on Bigcommerce

Great Customer Service - Had a question re-points - Brandan was very quick to reply, Highly Recomended!

con...com

Nov 15, 2023  on Bigcommerce

Great Customer Service - Working with customer service to resolve our billing/invoicing issues was a breeze. Customer service response was fast and very friendly.

pau...com

Nov 09, 2023  on Bigcommerce

Great app & customer service! - The app itself is straightforward and easy to navigate and set up. Customer service is helpful and quick to reply! Recommend!!

sal....uk

Nov 07, 2023  on Bigcommerce

All good - Good app, easy to use, looks good and customer service really helpful and friendly.

Scroll to Top