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Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Smile.io (now Loyalty & Rewards by Shopify) is a popular loyalty program app for BigCommerce stores. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

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Reviews (557)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

hue...com

Jul 20, 2016  on Bigcommerce

Sweet Tooth Rocks - Sweet Tooth is our "go to" rewards program.

kir....uk

Jul 17, 2016  on Bigcommerce

Loyaly Scheme - Just installed, so easy to use and so far so good :)

jos...com

Jul 14, 2016  on Bigcommerce

Great Software - My company has been using this app since we started on ecommerce. It has been great and worked without a snag and very little setup.

gab...com

Jul 14, 2016  on Bigcommerce

Happy with it so far! - I love this app and so do my customers. I can see some things I wish to be different. But so far im happy!

dav...com

Jul 14, 2016  on Bigcommerce

Pretty sweet! - Love it so far.I would give this app a thumbs up! We have been able to engage both old and new customers in a very responsive way.

sha...com

Jul 14, 2016  on Bigcommerce

Excellent application for any business! - Really impressed with the easy install fast set up and excellent support!! Great service. Tried a few other loyalty programs, this app is far a more powerful tool for increasing customer conversions!

jar...com

Jul 13, 2016  on Bigcommerce

So far so good - Happy with results so far.

den...com

Jul 13, 2016  on Bigcommerce

Easy to use - Easy to use, helpful and useful app.

rei...com

Jul 12, 2016  on Bigcommerce

Great app - Love this app and good customer service

pai...com

Jul 11, 2016  on Bigcommerce

simple, easy, and my customers love it - Sweet Tooth was easy to setup on my website and my customers love being able to track and redeem their rewards! No extra work for me!

jas...com

Jun 23, 2016  on Bigcommerce

Great Product! - Customers have been asking for rewards for a while. Researched a few options and Sweet Tooth was the best by far. Excited to launch this week and so far the setup has been smooth!

and...com

Jun 15, 2016  on Bigcommerce

Awesome Concept! - Just getting started, and really like the idea of gathering loyalty from the get-go! We're selling rod components and will rely on return and referral customers. Manleyfishing.com could very well be successful because of this tool!

sna...com

Jun 11, 2016  on Bigcommerce

Awesome - Very easy ti install, when I have needed Sweet Tooth support it's always been quick & very helpful. Have found customers return to my store to redeem 'points' - Great App !

ttv...com

Jun 04, 2016  on Bigcommerce

fishing - awesome app!!

aba...com

Jun 03, 2016  on Bigcommerce

Great, simply loyalty program - Very simple to use and set up, and very simple for our customers to use. Very happy with the app so far.

dev...com

Jun 03, 2016  on Bigcommerce

Simple and Free - Love the app. It's so simple to set up and use and nothing's better than free!

jjs...com

Jun 01, 2016  on Bigcommerce

Perfect App! - This App is the best way to keep customers coming back!

sup....uk

May 30, 2016  on Bigcommerce

Great App - Great app, easy to use. Free for the first 500 customers, gives small businesses the chance to get stuck in

web...com

May 21, 2016  on Bigcommerce

Looking good - I installed the app and everything is going great. Good job guys!

jun...com

May 19, 2016  on Bigcommerce

Sweet Tooth Review - Sweet Tooth is a great tool! Our customers love our new loyalty program!

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