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Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Smile.io (now Loyalty & Rewards by Shopify) is a popular loyalty program app for BigCommerce stores. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (557)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

lux...com

Oct 13, 2016  on Bigcommerce

LOVE THIS APP - I'm so impressed at all this app has to offer and the fact that it is free, makes it even better! Recommend using this app!

inf...com

Oct 08, 2016  on Bigcommerce

Perfect loyalty program for my customers! - Been looking for a simple but powerful app to use to credit my customers with loyalty points, and Sweet Tooth has been perfect! We were up and running in minutes and everything just worked perfectly out of the box. User experience for both our company and for our customers has been second to none. Very happy with it.

jhs....au

Oct 08, 2016  on Bigcommerce

This is one amazing app - The only problem was caused by BigCommerce videos referring to an old admin format. It said go 'there' but 'there' had moved...lol TIP: If you are using Chrome and the Sweettooth WebDAV password can't be copied just 'inspect element' and paste it to wordpad to copy the password.

tpr...com

Oct 07, 2016  on Bigcommerce

Great app. Easy to install and review. - The step-by-step tutorials made it easy and enabled me to do things I had been trying to do without instruction from other services. Thank you Sweet Tooth.

car...com

Oct 07, 2016  on Bigcommerce

Great app - Great app and easy to use

ant...com

Oct 05, 2016  on Bigcommerce

Easy to use! -

inf....ca

Sep 30, 2016  on Bigcommerce

So far so good - What you receive for not paying anything is great. The platoform is user friendly and easy to manage. I would recommend. I would also recommend to allow the option of giving points for reviews for the free version as well.

Marcia Cross

Sep 28, 2016  on Bigcommerce

The Best Rewards Program - I absolutely love this app. I was about to install s loyalty when I found sweet tooth and found that it has way more to offer. Super easy to install and simply fabulous!

Regan Mitchell

Sep 27, 2016  on Bigcommerce

Very Easy To Set Up - So far it was very easy to set up. Videos were helpful. I haven't used it long enough to see results, but will update my rating when I do. However, I like the reward setting when I shop, so I hope others will use the one on my site.

cus...com

Sep 27, 2016  on Bigcommerce

Great App and Program - This is a great that keeps customers coming back. Easy to use and understand.

inf....au

Sep 27, 2016  on Bigcommerce

Looking Good! - So far, it's been easy to install and configure. I'm looking forward to rewarding my customers! www.punkmybabe.com.au

sal....in

Sep 26, 2016  on Bigcommerce

Awesome! - A must have for emerging e commerce websites

inf...com

Sep 26, 2016  on Bigcommerce

So far so good - App installed, so far so good.

w3c...com

Sep 23, 2016  on Bigcommerce

Happy with So far - So far I love the App it is going to allow me to do what I have always wanted to do for my customers.

ord...com

Sep 20, 2016  on Bigcommerce

Love It! - amazing... so glad it was offered

sco...com

Sep 17, 2016  on Bigcommerce

Sweet Tooth - Great app

unr...com

Sep 14, 2016  on Bigcommerce

Good concept - I like the concept, still new to the app though.

lor...com

Sep 13, 2016  on Bigcommerce

Sweet Tooth is sweet! - I am excited to see how many customers have signed up for Sweet Tooth on my site! I was injured and not doing business but customers jumped right on the bandwagon and signed up so now that I am actually filling orders again, they will be able to take advantage of their Sweet Tooth reward program :) I am really very optimistic just to see the interest!

joc...com

Sep 13, 2016  on Bigcommerce

Great App - Low maintenance - It's a set it and forget app that keeps customers coming back to the site. No issues!

sho...com

Sep 10, 2016  on Bigcommerce

So far so good - Very easy to set up and seems like it works smoothly. I am very happy so far!

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