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Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Smile.io (now Loyalty & Rewards by Shopify) is a popular loyalty program app for BigCommerce stores. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

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Reviews (557)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

mad...com

Nov 13, 2016  on Bigcommerce

Brilliant App! - Excellent app so far so good.

own...com

Nov 11, 2016  on Bigcommerce

Cool app - So far, so good. The app was easy to install & easy to customize the points & payout amounts.

ive...com

Nov 10, 2016  on Bigcommerce

review - this app is great

the...com

Nov 06, 2016  on Bigcommerce

Love this app - We've been using this app for about 4 months and we just decided to upgrade to the business plan. We've seen great ROI on this investment.

mat...com

Nov 03, 2016  on Bigcommerce

SweetTooth - So Far so Good !

has...com

Nov 01, 2016  on Bigcommerce

Great thing to install - it was easy to install

sal...com

Oct 29, 2016  on Bigcommerce

Points Make Rewards! - Great little app and so easy to set up following the videos provided.

inf...com

Oct 29, 2016  on Bigcommerce

Love Sweet Tooth! - Sweet Tooth is so easy to use and set up and our customers LOVE IT!! It's already helped to increase traffic and conversion rates!

jor...com

Oct 28, 2016  on Bigcommerce

Great app... - What an amazing app... Very easy to set up. And it is FREE... how awesome is that? ~ Genuine Fragrance

med...com

Oct 27, 2016  on Bigcommerce

Easy and fun! - Just downloaded the app. Been fun and easy to keep track of points. easy to navigate and keep track of customers

gwi...com

Oct 27, 2016  on Bigcommerce

Very Easy to set up and Neat - We are very excited about the loyalty service from Sweet Tooth, very easy to set up, navigate, customize and it looks pretty neat and organized. Thumbs up!

mai...com

Oct 26, 2016  on Bigcommerce

Loyalty Program - It was really simple to set it up, has some items that I can upgrade to later on if I feel like I need to and the program is successful, so that is very nice. Here's to hoping this works well!

dag...com

Oct 22, 2016  on Bigcommerce

Awesome! -

Sheena Francis

Oct 20, 2016  on Bigcommerce

Sweet Loyalty Program - Love rewarding my customers and this app is awesome for helping us manage that.

CTP...COM

Oct 19, 2016  on Bigcommerce

Seams Good from the Reviews - Reading the good reviews and Just installed the application

REW...COM

Oct 18, 2016  on Bigcommerce

Easy to Install - Just installed the app! Hoping it works well for us!

Leslie Bowman

Oct 17, 2016  on Bigcommerce

Simple and Effective - Simple to use and very effective for your clients to gain trust with your web store. I noticed that when items are out of stock and waiting for back orders, it's a nice touch to give a few points to quell any problems.

Miguel Espinoza

Oct 17, 2016  on Bigcommerce

Great app - We recommend this app. It's easy to install and use...

mar...com

Oct 13, 2016  on Bigcommerce

Nice program - It works great with the sports fans that log into my store and get sports luggage. Great way to incentive the customers to adquire the entire collection. www.sportsluggage.com

mat...com

Oct 13, 2016  on Bigcommerce

matchy dressage website - fantastic easy to use programme which definitely helps encourage loyalty in customers and gives them a great experience of shopping with us.

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