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Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Smile.io (now Loyalty & Rewards by Shopify) is a popular loyalty program app for BigCommerce stores. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

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Reviews (557)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

bil...com

Jan 15, 2017  on Bigcommerce

great app - easy to install

bil...com

Jan 14, 2017  on Bigcommerce

Great app! -

Nordic Exposure

Jan 12, 2017  on Bigcommerce

good - good easy to use app, however rewards tap does not show on mobile version of the website

sod...com

Jan 10, 2017  on Bigcommerce

Loyalty program - just downloaded the app! am hoping it really helps to build up our customers and give them awesome bonuses!

oak...com

Jan 10, 2017  on Bigcommerce

Awesome App! - I was looking for ways to improve site performance and found this gem. The app is easy to set up and customize, although most of the default settings are the way to go. I can't wait to start seeing results.

ste...com

Jan 09, 2017  on Bigcommerce

Easy to set up - Great app. Really easy to set up, it does all the work for you and as long as you know how to advertise it well it does a great job :)

jac...com

Jan 08, 2017  on Bigcommerce

Very Easy To Set Up - Took about 5 minutes to set up. My hardest decision was what tab color I wanted. Anyways, looking forward to see more results.

sup...com

Jan 08, 2017  on Bigcommerce

Simple to set up and it works - We recently launched Sweet Tooth Loyalty rewards and customers are racking up rewards points already. The app is simple to set up and integrates easily with BigCommerce. The user interface is very intuitive and only takes a few minutes to set up.

sar...com

Jan 07, 2017  on Bigcommerce

Love it! - This is really user friendly, easy to implement and the free plan is more than adequate. Thank you for offering a free plan version!

que...com

Jan 04, 2017  on Bigcommerce

Sweet tooth app! - I just barely installed this app and i'm getting rave reviews from my customers! Thank you so much! I'm excited to launch this for my viewers!

ali...com

Jan 01, 2017  on Bigcommerce

very easy to set up - this was easy to set have to wait to see if it give me more customers though as I am a new website

cra...com

Dec 27, 2016  on Bigcommerce

Review - We are so looking forward to giving our customers another way to spread the news about Got Knot.com and earn points toward our products at the same time with their loyalty.

con...com

Dec 27, 2016  on Bigcommerce

Really Enjoying the product. So do our Customers... - So far our customers have really enjoyed the software. We so far have about 300 participating members and as we grow I am sure that will too and we will probably go for the full paid app at that point. All in all satisfied with the offerings supplied by this company.

Jim McLaughlin

Dec 21, 2016  on Bigcommerce

Sweet Tooth Easy! - Amazing how easy to set up! Now we'll sit back and watch the customers use it!

Nikki Nunnari

Dec 21, 2016  on Bigcommerce

I have a sweet tooth!! - Straightforward setup with few complications. On behalf of the Reward Team here at NPS and our extremely happy NPS enrolled Members who are devouring this program; our sincere thanks!

Geo...com

Dec 12, 2016  on Bigcommerce

Great App - Works great! Haven't had any issues, and customers are using it!! It's great!

ry....com

Dec 12, 2016  on Bigcommerce

A great way to reward valued customers! - Easy to setup and easy to reward customers!

Vishnu Ramdas

Dec 11, 2016  on Bigcommerce

Easy to Setup - Really simple to install. Let's see how it works to get returning customers.

and....au

Dec 10, 2016  on Bigcommerce

Well designed app - Easy to setup, clever features - worth checking out.

Hobby World

Dec 08, 2016  on Bigcommerce

Review - Seems very easy to use and setup, had it all done in around 20 minutes to where i wanted it. Lets just hope my customers enjoy it and it becomes worthwhile to upgrade the account!

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