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Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Smile.io (now Loyalty & Rewards by Shopify) is a popular loyalty program app for BigCommerce stores. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

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Reviews (557)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

Nikki Nunnari

Dec 21, 2016  on Bigcommerce

I have a sweet tooth!! - Straightforward setup with few complications. On behalf of the Reward Team here at NPS and our extremely happy NPS enrolled Members who are devouring this program; our sincere thanks!

Geo...com

Dec 12, 2016  on Bigcommerce

Great App - Works great! Haven't had any issues, and customers are using it!! It's great!

ry....com

Dec 12, 2016  on Bigcommerce

A great way to reward valued customers! - Easy to setup and easy to reward customers!

Vishnu Ramdas

Dec 11, 2016  on Bigcommerce

Easy to Setup - Really simple to install. Let's see how it works to get returning customers.

and....au

Dec 10, 2016  on Bigcommerce

Well designed app - Easy to setup, clever features - worth checking out.

Hobby World

Dec 08, 2016  on Bigcommerce

Review - Seems very easy to use and setup, had it all done in around 20 minutes to where i wanted it. Lets just hope my customers enjoy it and it becomes worthwhile to upgrade the account!

ato...com

Dec 08, 2016  on Bigcommerce

Quick to setup - Does what it says on the tin! Easy to setup and looks great on the website.

las...com

Dec 06, 2016  on Bigcommerce

Great App - Easy to use, exactly what our company needed!

jod...com

Dec 06, 2016  on Bigcommerce

Love - Loving this! Very easy to use

ice...com

Dec 03, 2016  on Bigcommerce

Jewelry Marketplace with Free Shipping - Sweet Tooth Makes it Possible for Our Customers to Get Each other Amazing Jewelry with this wonderful rewards program

sod...com

Dec 01, 2016  on Bigcommerce

great - Exactly what I was looking for =)

emi...com

Nov 30, 2016  on Bigcommerce

Great Loyalty App - I can't wait to increase my customers with this great app.

jga...com

Nov 30, 2016  on Bigcommerce

Great loyalty program - Great loyalty program to use. It would be great if they could lower their small business pricing.

ali...com

Nov 28, 2016  on Bigcommerce

GREAT APP - Easy to use and effective

jav...com

Nov 25, 2016  on Bigcommerce

Ease of use - Sweet Tooth is a cinch to integrate with Big Commerce. This loyalty app has been received well by our customers.

Keith Watson

Nov 25, 2016  on Bigcommerce

A great addition to boost sales! - Really simple to use and interacts with your customers perfectly to increase sales

cli...com

Nov 25, 2016  on Bigcommerce

Easy to use, install and benefit - I love Sweet Tooth. I have followed them since they first started on BigC and have been impressed with there dedication to continually improving their programme and how they can benefit your business. Most others just claim all the cool things you wish you could are "in development" but never actually launch them. Sweet Tooth does.

roy...com

Nov 24, 2016  on Bigcommerce

it do will boot your business - it do will boot your business ,I like it .

man...com

Nov 15, 2016  on Bigcommerce

Awesome app! - Easy to use for upcoming websites!

rus...com

Nov 15, 2016  on Bigcommerce

Easy to use - Very easy to use BC app. With so many different options. Helps create customer following nicely.

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