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Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Smile.io (now Loyalty & Rewards by Shopify) is a popular loyalty program app for BigCommerce stores. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

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Reviews (562)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

loc...com

Jan 29, 2017  on Bigcommerce

Love it!!! - Great app... love it! . Its so easy to install and understand.

emi...com

Jan 28, 2017  on Bigcommerce

Great App - Great little App and the fact you can have 500 customers using it for free is awesome.

chr...com

Jan 26, 2017  on Bigcommerce

Loyalty Program - Just installed it but so far so good.

inf...com

Jan 26, 2017  on Bigcommerce

So far...really good! - Just set this up to try a program out, using the free to see how it works and see how many customers use the rewards program. Customers started using it right away and earning points. Hope this is a start to a good relationship!

mrb...com

Jan 24, 2017  on Bigcommerce

AWESOME Website App - I love the app for my store and so does my customers it gives them more of an incentive to refer their friends and family

yet...com

Jan 19, 2017  on Bigcommerce

Pretty cool! - This is a pretty sweet app! We were looking to implement a rewards program and this looks like a perfect fit.

ste...com

Jan 16, 2017  on Bigcommerce

Simple Setup - Very easy to install and setup, covers all of the loyalty angles that we were looking to address.

nic...com

Jan 16, 2017  on Bigcommerce

Simple Setup, Easy to Use - Very Easy to install and implement

tan...com

Jan 16, 2017  on Bigcommerce

great - I love this app and so do my customers

bil...com

Jan 15, 2017  on Bigcommerce

great app - easy to install

bil...com

Jan 14, 2017  on Bigcommerce

Great app! -

Nordic Exposure

Jan 12, 2017  on Bigcommerce

good - good easy to use app, however rewards tap does not show on mobile version of the website

sod...com

Jan 10, 2017  on Bigcommerce

Loyalty program - just downloaded the app! am hoping it really helps to build up our customers and give them awesome bonuses!

oak...com

Jan 10, 2017  on Bigcommerce

Awesome App! - I was looking for ways to improve site performance and found this gem. The app is easy to set up and customize, although most of the default settings are the way to go. I can't wait to start seeing results.

ste...com

Jan 09, 2017  on Bigcommerce

Easy to set up - Great app. Really easy to set up, it does all the work for you and as long as you know how to advertise it well it does a great job :)

jac...com

Jan 08, 2017  on Bigcommerce

Very Easy To Set Up - Took about 5 minutes to set up. My hardest decision was what tab color I wanted. Anyways, looking forward to see more results.

sup...com

Jan 08, 2017  on Bigcommerce

Simple to set up and it works - We recently launched Sweet Tooth Loyalty rewards and customers are racking up rewards points already. The app is simple to set up and integrates easily with BigCommerce. The user interface is very intuitive and only takes a few minutes to set up.

sar...com

Jan 07, 2017  on Bigcommerce

Love it! - This is really user friendly, easy to implement and the free plan is more than adequate. Thank you for offering a free plan version!

que...com

Jan 04, 2017  on Bigcommerce

Sweet tooth app! - I just barely installed this app and i'm getting rave reviews from my customers! Thank you so much! I'm excited to launch this for my viewers!

ali...com

Jan 01, 2017  on Bigcommerce

very easy to set up - this was easy to set have to wait to see if it give me more customers though as I am a new website

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