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Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Smile.io (now Loyalty & Rewards by Shopify) is a popular loyalty program app for BigCommerce stores. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

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Reviews (557)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

Ann...ess

Feb 18, 2017  on Bigcommerce

Easy to Install & Set Up! - Really easy to install and set up. I just launch so we will see. Thanks for the App!

FarBike

Feb 17, 2017  on Bigcommerce

Good app - Great app, easy set up. Looks pro. Customers seem to like it.

lau...com

Feb 17, 2017  on Bigcommerce

Great App for costumer retention - The app is super easy to use and to set up. Costumers are coming back to redeem their points.

amp...com

Feb 14, 2017  on Bigcommerce

Great and easy to use, boosted our customer retention - It was simple to use, and the setup was done in a matter of a few clicks. Ever since we implemented it, customers have been coming back to use their points. Before this, we couldnt seem to expand our customer base, and after implementing this with the built in referral function, our website gained traction.

vin...com

Feb 13, 2017  on Bigcommerce

Easy to setup - App was very easy to set up and it looks great!

llo...com

Feb 13, 2017  on Bigcommerce

Awesome! - These guys are pros. This is so easy to set up and gets customers coming back!

dbt...com

Feb 12, 2017  on Bigcommerce

Great App - Customers are enjoying their rewards!

joi...com

Feb 08, 2017  on Bigcommerce

SO easy to use! - Easy to install and heard from them within 24 hours as they checked in - impressive. Looking forward to tracking ROI!

bet...com

Feb 05, 2017  on Bigcommerce

great app - Simple to use, easy to manage! Great for my customers

lil...com

Feb 04, 2017  on Bigcommerce

Love this APP - I absolutely love this app, its so user friendly and my customers love it. Thanks for taking my business to the next level.

Jameson Spooner

Feb 04, 2017  on Bigcommerce

First Week - Been using it for a week so far. Happy with it from what we have seen so far.

ord...com

Feb 03, 2017  on Bigcommerce

Very Pleased - We are pleased that we decided on Sweet Tooth. It was quite easy to set up and our customers love all the ways to build their loyalty points! If you're not very tech savy, they have great customer service. Elli answered all our questions and changed updates in a timely manner!

jen...com

Feb 02, 2017  on Bigcommerce

Great App - I love this app, my customers love it as well!! So many ways to reward my customers and I really like that about the app, I haven't had any issues with it either.

sar....uk

Feb 01, 2017  on Bigcommerce

easy simple effective - We are very happy with this app - easy to set up and use

giu...com

Jan 31, 2017  on Bigcommerce

Great app - Fast and easy to install

Tim...com

Jan 30, 2017  on Bigcommerce

Easy set up - This is extremely easy to set up and a breeze to customize your reward amounts. I love it so far! Thanks!

inf...com

Jan 29, 2017  on Bigcommerce

Great Loyalty Program - Sweet Tooth Rewards is an easy to set up Rewards program. I love the ease of use of setting this up initially and our customers seem to love them too. We have many repeat customers since enabling Sweet Tooth Rewards!

loc...com

Jan 29, 2017  on Bigcommerce

Love it!!! - Great app... love it! . Its so easy to install and understand.

emi...com

Jan 28, 2017  on Bigcommerce

Great App - Great little App and the fact you can have 500 customers using it for free is awesome.

chr...com

Jan 26, 2017  on Bigcommerce

Loyalty Program - Just installed it but so far so good.

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