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Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Smile.io (now Loyalty & Rewards by Shopify) is a popular loyalty program app for BigCommerce stores. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

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Reviews (557)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

the...com

Mar 21, 2017  on Bigcommerce

Great addition to our site! - App is a great asset! We are enjoying it so far with no complaints!

woo...com

Mar 20, 2017  on Bigcommerce

Great so far! -

fro...com

Mar 20, 2017  on Bigcommerce

Set up - very good, quite pleased getting the help setting up. So lets see if this is going to get more people to my store. ---- Later on..... I am not sure it brought more customers to my store but it certainly makes those happy that can earn points while they are there already. Also the outreach staff is very helpful and I would consider the paying options as my shop grows for sure!

geo...net

Mar 20, 2017  on Bigcommerce

Sweet Loyalty rewards - Works like a Charm

apa....co

Mar 19, 2017  on Bigcommerce

Excellent Program - Very user friendly, just an all around easy and great reward program. Considering upgrading to see if I can get even better results.

chl...com

Mar 19, 2017  on Bigcommerce

Super SImple - Love this app, very user friendly and simple.

nat...com

Mar 19, 2017  on Bigcommerce

Easy to ue - The app is very friendly to use

web...com

Mar 16, 2017  on Bigcommerce

Over the moon - Instant difference the customers love it and it works like a dream and you're in control of how many points you give away. The customer service i experienced from Sweet Tooth is second to none, they bend over backwards to help........ What are you waiting for sign up today.

swe...com

Mar 16, 2017  on Bigcommerce

Good App - Have had app a few months and seems to be working great!

Lin...com

Mar 16, 2017  on Bigcommerce

good app -

Mario DellaTorre

Mar 15, 2017  on Bigcommerce

Great App - Great app, I use Sweet Tooth and it works really well

reb...com

Mar 14, 2017  on Bigcommerce

easy to use - This was easy to install and so far my customers like it. So win win!

zip...com

Mar 14, 2017  on Bigcommerce

Great APP - Easy to use . GOOD

inf...com

Mar 14, 2017  on Bigcommerce

seems pretty easy - Makes it very easy to offer loyalty incentives.

shy...com

Mar 13, 2017  on Bigcommerce

Great App - Customers love the rewards program! Easy to use and great results.

pau...com

Mar 12, 2017  on Bigcommerce

Benefit to Customers - Just started using this app. Love it! Can't wait to see how it boosts my sales. Thank you!!

nat...com

Mar 12, 2017  on Bigcommerce

Love this app!! - Oh wow! I am in love with this app! It does everything I wanted, plus more! I can't wait to see how a rewards program boosts my sales. Thank you!!

dhi...ore

Mar 11, 2017  on Bigcommerce

Added Benefit - This app is a great benefit to customers and will keep them coming back and engaged in mt site.

lor...net

Mar 11, 2017  on Bigcommerce

Awesome APP! - Simple easy to setup and understand. The opportunity you have to grow your business with this low cost app is fantastic. You have to try it if nothing else download the trial you will thank me later. This has to help drive more loyalty to your site.

her...com

Mar 11, 2017  on Bigcommerce

great! - great app, use it. I love it.

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