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Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Reviews (547)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

gin...com

Feb 23, 2025  on Bigcommerce

Customer Support - Customer Support was very helpful with an issue I was having with my billing. They kept in touch by email until the issue was resolved.

bre...com

Jan 17, 2025  on Bigcommerce

Great Support -

mel...com

Nov 19, 2024  on Bigcommerce

Great customer support - We have been using Smile for a few years now - Integration is easy to set up and use. Customer support is excellent. Just a little pricey. Would recommend! :)

mlw...com

Nov 12, 2024  on Bigcommerce

Love my loyalty program - Had this app on my website for several years now. It was easy to set up and works great. My customers really appreciate the discounts. Had an issue with the social media not working properly due to some new conditions imposed from bigcommerce and Lynn emailed me right away after I submitted my chat questions and helped me resolve the issue effortlessly. Thank you.

lil...com

Nov 07, 2024  on Bigcommerce

Using the free plan - Efficient and to the point, we love this app. For now the free plan is working great for us but we are considering upgrading in order to integrate with Judge.Me to offer rewards in exchange with Reviews. Other than that, Smile app works like a charm!!!

dav...com

Nov 04, 2024  on Bigcommerce

Ezra Alamsyah - We have been a customer with Smile for over 10 years and have never had any problems until recently. When I contacted support I was directed to Ezra and we set up a Google Meet call. He identified the problem immediately and was able to add the fix to the HTML script. It was a pleasure to work with him and a relief that he was so knowledgeable and he could fix the issue right away. He is an asset to your company!

inf...com

Oct 29, 2024  on Bigcommerce

Help in rewards points - Hello,Thank you for helping out in answering my questions and inquiries about how to change and revise our rewards points.

spe...com

Oct 28, 2024  on Bigcommerce

Great App - This app was great for what we were looking for in a rewards system and they were also generous enough to provide free-trials to make sure it did what we needed prior.

bil....ca

Oct 25, 2024  on Bigcommerce

Good Customer Service - Lisa was very helpful.

mar...com

Oct 21, 2024  on Bigcommerce

Great app, great support - We've been using Smile for just about 2 years now. Easy integration, easy to use, easy to understand. Customer's engage with it and we certainly see them using it like crazy. Influences lots of revenue and buying decisions!The proof for us, though, is the support. When we had a Big Comm issue recently, the issue was solved quickly and to our satisfaction, and they really took ownership of the issue which makes me us a supporter of Smile!

swe...com

Oct 15, 2024  on Bigcommerce

Great App! - Excellent customer service! App is top-notch!

mik...com

Oct 10, 2024  on Bigcommerce

Excellent rewards program - Fantastic customer service & easy to use! Highly recommended.

chr...com

Sep 27, 2024  on Bigcommerce

Miles above our previous program - The program itself is easy to use and setup and has far more features than our older program. Support has been great.

198...com

Sep 26, 2024  on Bigcommerce

Rewards Program setup is a Breeze! - So simple to setup and so much flexibility. So far, highly preferred over similar apps we have tested!

kay...com

Aug 06, 2024  on Bigcommerce

Responsive Customer Service - Lisa was a great customer service rep! She was thorough with her instructions and made it easy to fix what I needed.

aar...com

Jul 18, 2024  on Bigcommerce

Great! - Moved from Wix to Bigcommerce and they were so easy to work with!! Great app!

smy....co

Jun 13, 2024  on Bigcommerce

Great support! - The chat support I've used recently a few times has been great. Overall smile.io integration works well.

kor...com

Jun 03, 2024  on Bigcommerce

great app - Love this loyalty program app, and Lynn from smile has helped alot

chr...net

May 30, 2024  on Bigcommerce

Works well with some help from a web developer - This program generally works well! I needed some help from my web developer, because the reward program won't display customer rewards on their My Account page. But otherwise the program works well and I am satisfied with the results.

jam...com

May 16, 2024  on Bigcommerce

Upgrae/update Help - Angie and Lynn were so helpful. They both followed through with me over and over until my problem was for sure resolved. I couldn't ask for better support!

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