Customer Service - Recently Smile.io was down and we contacted customer services via email. Within minutes, Hannah responded and confirmed that engineers were already aware of an issue and working on it. The app was then back up and working really quickly, and Hannah contacted me again to confirm and check all was working well at our end. So far all interactions with customer services have been dealt with quickly and the app seems to be working smoothly and our customers seem to like it.

Great Support - Smile.io has been a great addition to our store. The interface is very easy to use, and not bloated with useless features. They also have a top notch support team that is a dream to work with. We highly recommend Smile as a loyalty integration!

Integration - Works seamlessly.

dasdasdasdasd - asdasdasd

CSV Help - Erin and Shelby helped us out to get some bulk editing going. Quick replies and ultimately helped us save a lot of time from manually editing customer accounts. Great service!

Great customer care - Quick to reply and always helpful

Great Product and Great Service - Jade has been a wonderful help in getting this app going for us. It works great and we love it.

Customer Support - Customer Support was very helpful with an issue I was having with my billing. They kept in touch by email until the issue was resolved.

Great Support -

Great customer support - We have been using Smile for a few years now - Integration is easy to set up and use. Customer support is excellent. Just a little pricey. Would recommend! :)

Love my loyalty program - Had this app on my website for several years now. It was easy to set up and works great. My customers really appreciate the discounts. Had an issue with the social media not working properly due to some new conditions imposed from bigcommerce and Lynn emailed me right away after I submitted my chat questions and helped me resolve the issue effortlessly. Thank you.

Using the free plan - Efficient and to the point, we love this app. For now the free plan is working great for us but we are considering upgrading in order to integrate with Judge.Me to offer rewards in exchange with Reviews. Other than that, Smile app works like a charm!!!

Ezra Alamsyah - We have been a customer with Smile for over 10 years and have never had any problems until recently. When I contacted support I was directed to Ezra and we set up a Google Meet call. He identified the problem immediately and was able to add the fix to the HTML script. It was a pleasure to work with him and a relief that he was so knowledgeable and he could fix the issue right away. He is an asset to your company!

Help in rewards points - Hello,Thank you for helping out in answering my questions and inquiries about how to change and revise our rewards points.

Great App - This app was great for what we were looking for in a rewards system and they were also generous enough to provide free-trials to make sure it did what we needed prior.

Good Customer Service - Lisa was very helpful.

Great app, great support - We've been using Smile for just about 2 years now. Easy integration, easy to use, easy to understand. Customer's engage with it and we certainly see them using it like crazy. Influences lots of revenue and buying decisions!The proof for us, though, is the support. When we had a Big Comm issue recently, the issue was solved quickly and to our satisfaction, and they really took ownership of the issue which makes me us a supporter of Smile!

Great App! - Excellent customer service! App is top-notch!

Excellent rewards program - Fantastic customer service & easy to use! Highly recommended.

Miles above our previous program - The program itself is easy to use and setup and has far more features than our older program. Support has been great.