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Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io
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Reviews (547)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

hau...com

May 30, 2016  on Bigcommerce

review - great app!

chu...com

May 23, 2016  on Bigcommerce

So far so good! - Have only just installed the app but so far, so good. Very simple to set up following the instructions given.

sto...com

May 02, 2016  on Bigcommerce

Easy to configure - We just installed Sweet Tooth on our store and configured it. It was extremely easy to install and configure. We are looking forward to increasing our return customers!

arc...com

Apr 17, 2016  on Bigcommerce

Great So Far -

Haven't been using this app for long, but I love the concept & I love the fact you get to try it free before upgrading to get it's extra features.

bam...com

Mar 23, 2016  on Bigcommerce

very useful -

a very good addition to any website

brj...com

Jun 20, 2015  on Bigcommerce

Wish it was like Magento -

Good app, but wish so much it had the functionality of the program as it works with Magento..too bad, would gladly pay $49/mo for that kind of functionality, but not sure I would for this.

Marcy

Apr 21, 2015  on Bigcommerce

Happy so far -

I installed this program and so far so good. I havent been with them long enough to see how it will effect sales or not but the customer service is excellent in helping you with any questions and good service is commendable. I am looking forward to seeing benefits later on in the game for our customers. 

Kur...com

Apr 15, 2015  on Bigcommerce

Good so far -

The feedback button positioning is catchy. Would be good to give free trials and additional functionalities...Subscription cost for the bells and whistles may be on the higher side for startups. That said, this application has surely garnered some good comments from our customers. Kudos! 

Your Buddy Dave Kleinman

Mar 23, 2015  on Bigcommerce

easy and works! -

We had tried a lot of 3rd party rewards programs to no avail. No cards, no accounting, it does all the work, and had an easy editing interface for those special occasions/ issues. This was easy to set up and our customers dig it!

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