Taranker.Com Logo
Smile.io Loyalty & Rewards logo

Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Smile.io (now Loyalty & Rewards by Shopify) is a popular loyalty program app for BigCommerce stores. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (561)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

smo...com

Nov 14, 2016  on Bigcommerce

Works well - seems expensive for plans but hard to argue with its easy to use integration.

inf...com

Oct 29, 2016  on Bigcommerce

Super Easy to install - Great little app and I have to say, it was super easy to install. The videos were really helpful and I was able to set things up in no time.

Kel...net

Oct 26, 2016  on Bigcommerce

Loyalty Program - It was easy to set up, lets see how its goes from here....

ton...com

Oct 25, 2016  on Bigcommerce

Good So Far - So far so good. It's really easy to install and use. The free option offers enough to be satisfied with the app. One concern I have is on the rewarding for birthdays. It appears the customer can literally go in and change their birthday as much as they want. I'm not sure if that will affect the discounts going to them or not.

con...com

Oct 20, 2016  on Bigcommerce

Nice tool but the free plan is really limited - It's really intuitive, it works and the design is ok but we believe at Wellbots: - the email to reward customers cannot be part of the check out confirmation email, it's a different one - the tab is a bit too big, we don't really know where to put it.

con...com

Oct 20, 2016  on Bigcommerce

Nice tool but the free plan is really limited - It's really intuitive, it works and the design is ok but we believe at Wellbots:- the email to reward customers cannot be part of the check out confirmation email, it's a different one- the tab is a bit too big, we don't really know where to put it.

miy...com

Oct 13, 2016  on Bigcommerce

good - Good

oxo...com

Oct 09, 2016  on Bigcommerce

Very Easy To Use - I'm impressed with how easy it is to use this app. Simple and straightforward.

the...com

Sep 28, 2016  on Bigcommerce

Pretty Awesome - Awesome app to reward your customers for the purchases they make!

sho...com

Sep 26, 2016  on Bigcommerce

Good so far - I recently installed the Sweet Tooth app and am liking it so far! I'm still using the free plan and wish it was a little more customizable, but it works. I think the app can definitely help grow my business!

gif...com

Sep 22, 2016  on Bigcommerce

Great App! - Great App.

Stochastic Elegance

Sep 17, 2016  on Bigcommerce

Still waiting to see where this goes! - I installed this program and so far so good seems interesting enough and have inspired me to start a campaign around it. Still in the planning process so it will require a little more time with them to see how it will effect sales. Got a good feeling and I am looking anxious to see how it will benefit my store later on.

sal...com

Sep 13, 2016  on Bigcommerce

Happy with it - I installed this program and so far so good.

ska...com

Sep 09, 2016  on Bigcommerce

Sweet Tooth - We love this app. Customer retention is crucial for us

the...com

Sep 07, 2016  on Bigcommerce

Great App!! - Brilliant little app, has really helped drive sales and customers seem to love the idea, decent interface but would like to be able to rank customers by points etc

sal...com

Aug 28, 2016  on Bigcommerce

Customers Love it - All of my customers use this and love it. Price is a bit high, but worth it.

Timothy Benman

Aug 27, 2016  on Bigcommerce

Awesome App! - I installed the app very easily and it works great. People are using our loyalty program all the time. Also, they have a really nice support team for any issues.

nng...com

Aug 22, 2016  on Bigcommerce

great app - still trying it. well see how it goes.

November Sage

Aug 13, 2016  on Bigcommerce

Easy and convenient - Love it

Pepper Tree Spice

Aug 10, 2016  on Bigcommerce

Great App! - Really excited to offer our clients this app. Wish it was a bit more customization and doesn't seem to pull in my customer purchase data. I can edit so ok for now but hoping for a quick fix.

Scroll to Top