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Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Smile.io (now Loyalty & Rewards by Shopify) is a popular loyalty program app for BigCommerce stores. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (561)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

smi...com

May 11, 2017  on Bigcommerce

I love what Sweet Tooth has to offer - Sweet tooth is awesome, they fit my needs perfectly. The one down side is that this application does weigh down the page speed scores for Leverage browser caching of static assets.https://www.webpagetest.org/result/170511_XD_DCA/1/performance_optimization/

kel...com

May 06, 2017  on Bigcommerce

Easy to set up but you have to pay to get the features - the program is pretty straight forward and easy to set up. IM using the free version for now. I want to be able to do some customization so Ill have to see what can be changed in the paid versions. I also was hoping I could do three tiers but i really dont know that $399.00 a month is really worth that. I may look into s loyalty to see how they differ.

chr...com

Apr 30, 2017  on Bigcommerce

Easy Process - I was surprised at how easy this app was to install. No problems at all and it took less than a minute. Customization was also easy.

mis...com

Apr 29, 2017  on Bigcommerce

Seamless and Sweet - Easy to install and customize

Chris

Apr 26, 2017  on Bigcommerce

Sweet - Quick easy setup. Hope this increases customer loyalty.

ann...com

Apr 20, 2017  on Bigcommerce

Great but missing rewards for newsletter sign-up - This app seems really easy to set up so far, but we were disappointed that we couldn't directly reward people for signing up to our newsletter. Otherwise seems to be a great idea and rewarding for social media engagement is a great idea

inf....nz

Apr 19, 2017  on Bigcommerce

Great Reward Program - Good for the customer s to redeem for future purchases .

Brynn Capella

Apr 01, 2017  on Bigcommerce

Easy to Use - Still in the beginning stages of using the app, but excited to see the results!

sal...com

Apr 01, 2017  on Bigcommerce

Very easy app :) - Very happy with set up of this apps. Simple and straight forward. Thank you.

gmo...com

Mar 31, 2017  on Bigcommerce

E Liquids - Great for marketing and at an affordable price

WeGotJewels

Mar 29, 2017  on Bigcommerce

great app - easy to use app. like it!

loa...net

Mar 20, 2017  on Bigcommerce

Great App - Easy To Use - Customers love this and seem to spend more to get to the next tier for discounts.

mik...com

Mar 16, 2017  on Bigcommerce

Really neat idea - App is easy to install and seems to work well. Looking forward to the increased revenue!

bri....co

Mar 09, 2017  on Bigcommerce

It works - No comparison, but it functions as needed for me.

jus...com

Feb 12, 2017  on Bigcommerce

So far so good - So far so good! just installed it, and did some basic set up. We'll see how it works out :-)

bel...com

Feb 07, 2017  on Bigcommerce

so far so good - it's easy to install and set up. But just started using it. Stay in tuned and I will up date the review as we go.

sal...com

Jan 12, 2017  on Bigcommerce

Easy to setup and deploy - This was very easy to setup and get running, there are a good amount of reward methods to choose from and the design is nicely presented. Really no complaints with the function and customer services when I had a question was quick to respond to my email. The only drawback is we want to offer rewards for reviews (can't do it on Bigcommerce, possibly with a YotPo integration.). Considering that reviews play such a major part in online sales, incentivizing this should be a priority for any reward system. I deducted a star for this. This app now also works with Stencil themes.

sal...com

Jan 12, 2017  on Bigcommerce

Easy to setup and deploy - This was very easy to setup and get running, there are a good amount of reward methods to choose from and the design is nicely presented. Really no complaints with the function and customer services when I had a question was quick to respond to my email. The only drawback is we want to offer rewards for reviews (can't do it on Bigcommerce, possibly with a YotPo integration.). Considering that reviews play such a major part in online sales, incentivizing this should be a priority for any reward system. I deducted a star for this.This app now also works with Stencil themes.

cgo....ca

Dec 27, 2016  on Bigcommerce

Set-up Complete - The set-up is complete. There are lots of online resources and for a free program, it is looking good so far. Program is not yet active.

mar....uk

Nov 23, 2016  on Bigcommerce

Great app and great way to reward customers -

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