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Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Reviews (547)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

inf....nz

Apr 19, 2017  on Bigcommerce

Great Reward Program - Good for the customer s to redeem for future purchases .

Brynn Capella

Apr 01, 2017  on Bigcommerce

Easy to Use - Still in the beginning stages of using the app, but excited to see the results!

sal...com

Apr 01, 2017  on Bigcommerce

Very easy app :) - Very happy with set up of this apps. Simple and straight forward. Thank you.

gmo...com

Mar 31, 2017  on Bigcommerce

E Liquids - Great for marketing and at an affordable price

WeGotJewels

Mar 29, 2017  on Bigcommerce

great app - easy to use app. like it!

loa...net

Mar 20, 2017  on Bigcommerce

Great App - Easy To Use - Customers love this and seem to spend more to get to the next tier for discounts.

mik...com

Mar 16, 2017  on Bigcommerce

Really neat idea - App is easy to install and seems to work well. Looking forward to the increased revenue!

bri....co

Mar 09, 2017  on Bigcommerce

It works - No comparison, but it functions as needed for me.

jus...com

Feb 12, 2017  on Bigcommerce

So far so good - So far so good! just installed it, and did some basic set up. We'll see how it works out :-)

bel...com

Feb 07, 2017  on Bigcommerce

so far so good - it's easy to install and set up. But just started using it. Stay in tuned and I will up date the review as we go.

sal...com

Jan 12, 2017  on Bigcommerce

Easy to setup and deploy - This was very easy to setup and get running, there are a good amount of reward methods to choose from and the design is nicely presented. Really no complaints with the function and customer services when I had a question was quick to respond to my email. The only drawback is we want to offer rewards for reviews (can't do it on Bigcommerce, possibly with a YotPo integration.). Considering that reviews play such a major part in online sales, incentivizing this should be a priority for any reward system. I deducted a star for this.This app now also works with Stencil themes.

cgo....ca

Dec 27, 2016  on Bigcommerce

Set-up Complete - The set-up is complete. There are lots of online resources and for a free program, it is looking good so far. Program is not yet active.

mar....uk

Nov 23, 2016  on Bigcommerce

Great app and great way to reward customers -

smo...com

Nov 14, 2016  on Bigcommerce

Works well - seems expensive for plans but hard to argue with its easy to use integration.

inf...com

Oct 29, 2016  on Bigcommerce

Super Easy to install - Great little app and I have to say, it was super easy to install. The videos were really helpful and I was able to set things up in no time.

Kel...net

Oct 26, 2016  on Bigcommerce

Loyalty Program - It was easy to set up, lets see how its goes from here....

ton...com

Oct 25, 2016  on Bigcommerce

Good So Far - So far so good. It's really easy to install and use. The free option offers enough to be satisfied with the app. One concern I have is on the rewarding for birthdays. It appears the customer can literally go in and change their birthday as much as they want. I'm not sure if that will affect the discounts going to them or not.

con...com

Oct 20, 2016  on Bigcommerce

Nice tool but the free plan is really limited - It's really intuitive, it works and the design is ok but we believe at Wellbots:- the email to reward customers cannot be part of the check out confirmation email, it's a different one- the tab is a bit too big, we don't really know where to put it.

miy...com

Oct 13, 2016  on Bigcommerce

good - Good

oxo...com

Oct 09, 2016  on Bigcommerce

Very Easy To Use - I'm impressed with how easy it is to use this app. Simple and straightforward.

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