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Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Reviews (547)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

mol...com

Oct 24, 2018  on Bigcommerce

Excellent App! - I really love this App but this app can't edit the content.Sometime I need to edit context because I need to translate to my language.

dou...com

Jun 01, 2018  on Bigcommerce

Free?! Real Customer Service?! Small business owners finally something that helps! COSTFREE - I had a lot of trouble on the Bigcommerce end of things getting this program set up in my shop. I was going to trash it all cause I figured they wouldn't have helpful guidance being a free service. Boy was I wrong, when I told Maggie what was wrong we were both scratching our heads. Two days, 4 update emails later, problem solved. I didn't lift a finger, Maggie got in touch with Bigcommerce worked everything out for me. I'm still shocked quite frankly. This company has their ducks in a row. Looking forward to seeing what this program can do for my sales :D

cut...com

Oct 29, 2017  on Bigcommerce

Decent App with Limitations (updated) - This app is easy to use once set up, but it was not a 10 minute set up. I have still not been able to use it when my mobile version is enabled, so my site is currently set to show the desktop version across all platforms. This makes the enroll button on mobile devices super tiny and not easy to see. The support instructions for showing the icon on the mobile site were not complete. Guess you can't complain for a free (to start) app, but it is a disappointment from that perspective. Otherwise, it's working fine.UPDATE: Full disclosure. After using the app with my mobile theme disabled (not optimal, but at least my mobile users were able to participate), I was contacted by the company advising there was an update available that would fix the issue. I was also asked to consider revising my review once I completed the update. I promptly updated the app with the one-click update. Super easy, but it did not fix the issue. I advised Smile.io of the situation and they looked further into it. I was also asked to make sure the code was applied to my mobile theme (which I previously spent hours configuring with Big Commerce support) and I told Smile.io that I would not go through that process again. Within a day, they contacted me to say they had gone in and corrected the glitch and I am now seeing the Rewards button on my mobile theme.I have updated my review from 3 stars to 4. I am pleased with how the Rewards button is showing and behaving on my site (including mobile). It seems the update may have changed how that button appears and acts on screen and I like it. Outside of that, the app works well and I have the ability to manually update points, which I like because I can add points for some regular customers who also shop offline with me at special events. The app does all the work and I like that. I do wish the referral feature was a little more prominent, but I have tried to promote that feature on my own. I really would like my customers to be sending their referral code out to everyone they know (and I award the most points for that).I cannot, however, update my review to 5 stars . When I experienced the issue with the app not displaying on my mobile theme, I contacted Smile.io support and though I received a prompt response, I was told it was working correctly, which it was not. It was not until someone read my initial review that I was contacted (and also asked to consider updating my review) and someone took the initiative to help. That said, I am feeling good that Smile.io is reading its reviews, offered a solution, and then followed up to ensure my issues were resolved. Had that happened when I first asked for help, I would have updated my review to 5 stars.All in all, I am now pretty happy with how things are working with this app. I can recommend it, with full disclosure on some customer service pluses and minuses - with the scales tipped a little more toward the plus at this time.

car...com

Oct 28, 2017  on Bigcommerce

Loyalty Points - Great App for helping to build customer loyalty.

the...com

Jun 25, 2017  on Bigcommerce

Fast Straight To the point - pretty straight to the point simple set up

tam....au

Jun 22, 2017  on Bigcommerce

Easy Setup - Trialling this app so far easy to set up and looks promising.

Martin Willmann

May 29, 2017  on Bigcommerce

Loyalty has its price? - We just checking out some programs to reward our customers!

adm...com

May 26, 2017  on Bigcommerce

Easy Setup - Nice easy flow on setup. No problem s, and looks great.

inf...com

May 25, 2017  on Bigcommerce

Great ! - Very easy to set up and working smoothly so far!

Bea...com

May 22, 2017  on Bigcommerce

Overall, NIce App - It would be great if the app allowed businesses to incorporate point balances in e-newsletters. Other than that, it's an easy to use program.

jak...com

May 16, 2017  on Bigcommerce

Looking good - Awesome setup!

kal...com

May 16, 2017  on Bigcommerce

Looks good so far - Really easy to set up and get started, I am loving that it is free to trial

dan...com

May 14, 2017  on Bigcommerce

Easy to Use! - This App was very easy to install and set up and customer support helped with any questions right away.

yaa...com

May 12, 2017  on Bigcommerce

awesome - great app

smi...com

May 11, 2017  on Bigcommerce

I love what Sweet Tooth has to offer - Sweet tooth is awesome, they fit my needs perfectly. The one down side is that this application does weigh down the page speed scores for Leverage browser caching of static assets.https://www.webpagetest.org/result/170511_XD_DCA/1/performance_optimization/

kel...com

May 06, 2017  on Bigcommerce

Easy to set up but you have to pay to get the features - the program is pretty straight forward and easy to set up. IM using the free version for now. I want to be able to do some customization so Ill have to see what can be changed in the paid versions. I also was hoping I could do three tiers but i really dont know that $399.00 a month is really worth that. I may look into s loyalty to see how they differ.

chr...com

Apr 30, 2017  on Bigcommerce

Easy Process - I was surprised at how easy this app was to install. No problems at all and it took less than a minute. Customization was also easy.

mis...com

Apr 29, 2017  on Bigcommerce

Seamless and Sweet - Easy to install and customize

Chris

Apr 26, 2017  on Bigcommerce

Sweet - Quick easy setup. Hope this increases customer loyalty.

ann...com

Apr 20, 2017  on Bigcommerce

Great but missing rewards for newsletter sign-up - This app seems really easy to set up so far, but we were disappointed that we couldn't directly reward people for signing up to our newsletter. Otherwise seems to be a great idea and rewarding for social media engagement is a great idea

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