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smartQ order management

Develop by getsmartq.com
Free plan available

Centralized order management with seamless BigCommerce integration and customizability.

Status tracking
Centralized order management
Manual order creation
Seamless bigcommerce integration
Customizable order fields

About smartQ order management

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Introduction Video

Description

smartQ — easy order management platform that integrates with BigCommerce. Track all your orders in one place!

smartQ is a ticket management app that can be used to manage store orders. smartQ integration with BigCommerce allows you to use smartQ as a central place for all your orders. Orders created in BigCommerce will appear in smartQ. Moving orders through the smartQ columns (statuses) will change the order status in BC. You can add notes to your orders, upload files, track logs, etc. You can add your own custom fields to your orders in smartQ.You can also create orders manually, for customers placing orders outside BigCommerce.

Pros

  • Seamless integration with BigCommerce, allowing for centralized management of orders.
  • Ability to track order status in real-time as moving orders through smartQ columns updates their statuses in BigCommerce.
  • Supports adding notes and uploading files to orders, improving order documentation and communication.
  • Customizability with the option to add custom fields to orders, catering to business-specific needs.
  • Useful for managing orders manually for external customers outside of BigCommerce transactions.

Cons

  • Limited information on potential integration issues or user experience complexities.
  • May require a learning curve for users unfamiliar with ticket management systems.
  • No mention of support for other platforms beyond BigCommerce, limiting its use to BigCommerce users.
  • Potential for dependency on smartQ if BigCommerce changes their API or order management process.

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