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Customer reviews: Shippo

Develop by Preferred

Reviews (35)

Overall rating
3.9

What Merchants Think

Merchants generally have mixed feelings about the app "Shippo". While many praise its ease of use, cost-effectiveness, and efficiency in handling shipping tasks, others express dissatisfaction due to recurring technical issues, customer service shortcomings, and missing features in certain integrations. Despite these concerns, Shippo remains a popular choice for small to medium-sized businesses looking to simplify their shipping processes.

Key Strengths

  • Easy to use and saves time on shipping processes.
  • Cost-effective with no monthly fees, offering cheaper shipping rates.
  • Smooth integration with platforms like BigCommerce.
  • Responsive and improved customer service.
  • Good user interface and straightforward workflow.

Common Concerns

  • Technical glitches and bugs leading to app crashes.
  • Lack of live shipping rates for BigCommerce.
  • Issues with address label printing and order synchronization.
  • Some shipping features missing in non-Shopify versions.
  • Occasional slow load times and performance issues.

Final Thoughts

"Shippo" proves to be a valuable tool for many businesses, offering a simple and effective way to handle shipping at a reasonable cost. While it has potential to be a dominant force in the shipping app market, ongoing technical improvements and consistent customer service are necessary to address existing merchant concerns. Overall, it remains a favorable option for users seeking a straightforward shipping solution.

nav...com

Jun 14, 2014  on Bigcommerce

Seamless, efficient and very simple to use -

Love the simplicity of this app. It definitely saves a ton of time on shipping orders. All of the information transfers automatically from my BC admin panel so all I have to do is literally click-n-print. I also like the fact that I can e-mail the company about certain things I may want changed and they are more than willing to make those changes. Again, very satisfied and very happy I found Shippo! 

oma...com

Jun 11, 2014  on Bigcommerce

Smooth and effective -

I shopped around for other solutions and Shippo was by far the best in my experience in terms of simplicity and tight integration into Big Commerce.  Also it is a very clean interface; things are clear, and the workflow is straight forward.  You may occasionally run into an issue here and there, but every time I found it was my fault not filling a field correctly or some such thing.  Support is super helpful and available for questions, and know the common pitfalls. 

arl...com

Jun 10, 2014  on Bigcommerce

Great Shipping App -

I used to use endica before shippo came along. Now, I only use shippo. It has made shipping so easy. I no longer have to type in the address and it saves me so much time with international shipping. Give shippo a try, it honestly will help your shipping needs for your business. The customer support is also great, they actually listen to you. Not many companies do that anymore. Hands down, shippo is the best shipping app I have used to date!

max...com

Jun 04, 2014  on Bigcommerce

NO MORE LINES -

This App makes shipping so much easier and organized for our company!!  No more waiting in line at the post office.  Saves so much money in time!

Peter

Jun 03, 2014  on Bigcommerce

Has potential, has buggie issues. -

Being able to access this app is extremely nice. however the load time to get into it takes a little while, The speed in which you can open and close the app lacks. 

Getting comparable shipping quotes is very nice and setting up the quotes to work with your fed ex account is easy, however, some of the quotes that come up are not applicable, like media mail, and there is no way to turn them off. also, some of the important shipping types, Like Parcel Select, are missing. No way to turn them on. 

The updating from the app to your big commerce dashboard is the biggest problem, After you ship a item , sometimes it doesn't show up, even after refreshing your browser. Its spotty, some days its flawless other days it just doesn't sync up.

I came from Stamps.com that was very glitchy, and this seems to be less glitchy, I will probably ride out this app until the problems are resolved. But if you have a shipping center that works very well and sync perfectly, i would hold off on this app until the bugs are worked out.

Major potential to be a staple in the shipping center world.

are...com

Apr 17, 2014  on Bigcommerce

Smooth, simple integration with BigCommerce -

Printed our first label in just a few minutes. I had a question about international shipment notifications and support was immediate and knowledgeable. Highly recommend. 

sms...com

Mar 26, 2014  on Bigcommerce

Good and Easy -

Identifies the activated shipping carrier(USPS in my store) in BC store and easily prints out labels for orders using the activated carrier. Good! 

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