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Customer reviews: Shippo

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Reviews (35)

Overall rating
3.9

What Merchants Think

Merchants generally have mixed feelings about the app "Shippo". While many praise its ease of use, cost-effectiveness, and efficiency in handling shipping tasks, others express dissatisfaction due to recurring technical issues, customer service shortcomings, and missing features in certain integrations. Despite these concerns, Shippo remains a popular choice for small to medium-sized businesses looking to simplify their shipping processes.

Key Strengths

  • Easy to use and saves time on shipping processes.
  • Cost-effective with no monthly fees, offering cheaper shipping rates.
  • Smooth integration with platforms like BigCommerce.
  • Responsive and improved customer service.
  • Good user interface and straightforward workflow.

Common Concerns

  • Technical glitches and bugs leading to app crashes.
  • Lack of live shipping rates for BigCommerce.
  • Issues with address label printing and order synchronization.
  • Some shipping features missing in non-Shopify versions.
  • Occasional slow load times and performance issues.

Final Thoughts

"Shippo" proves to be a valuable tool for many businesses, offering a simple and effective way to handle shipping at a reasonable cost. While it has potential to be a dominant force in the shipping app market, ongoing technical improvements and consistent customer service are necessary to address existing merchant concerns. Overall, it remains a favorable option for users seeking a straightforward shipping solution.

ado...com

Feb 10, 2018  on Bigcommerce

Doesn't include all the features - Missing the features that they finally updated in the Shopify version! Why can't I split my order??? I have to manually create a label, copy the tracking then plug in the items to be shipped within the order. Defeats the purpose of having an app!!!

Amanda Smelser

Dec 01, 2014  on Bigcommerce

Crashes at key times -

Great idea and app, but nothing is worse than having the app crash around christmas.  Needs some work.

Peter

Jun 03, 2014  on Bigcommerce

Has potential, has buggie issues. -

Being able to access this app is extremely nice. however the load time to get into it takes a little while, The speed in which you can open and close the app lacks. 

Getting comparable shipping quotes is very nice and setting up the quotes to work with your fed ex account is easy, however, some of the quotes that come up are not applicable, like media mail, and there is no way to turn them off. also, some of the important shipping types, Like Parcel Select, are missing. No way to turn them on. 

The updating from the app to your big commerce dashboard is the biggest problem, After you ship a item , sometimes it doesn't show up, even after refreshing your browser. Its spotty, some days its flawless other days it just doesn't sync up.

I came from Stamps.com that was very glitchy, and this seems to be less glitchy, I will probably ride out this app until the problems are resolved. But if you have a shipping center that works very well and sync perfectly, i would hold off on this app until the bugs are worked out.

Major potential to be a staple in the shipping center world.

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