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Customer reviews: Shippo

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Reviews (35)

Overall rating
3.9

What Merchants Think

Merchants generally have mixed feelings about the app "Shippo". While many praise its ease of use, cost-effectiveness, and efficiency in handling shipping tasks, others express dissatisfaction due to recurring technical issues, customer service shortcomings, and missing features in certain integrations. Despite these concerns, Shippo remains a popular choice for small to medium-sized businesses looking to simplify their shipping processes.

Key Strengths

  • Easy to use and saves time on shipping processes.
  • Cost-effective with no monthly fees, offering cheaper shipping rates.
  • Smooth integration with platforms like BigCommerce.
  • Responsive and improved customer service.
  • Good user interface and straightforward workflow.

Common Concerns

  • Technical glitches and bugs leading to app crashes.
  • Lack of live shipping rates for BigCommerce.
  • Issues with address label printing and order synchronization.
  • Some shipping features missing in non-Shopify versions.
  • Occasional slow load times and performance issues.

Final Thoughts

"Shippo" proves to be a valuable tool for many businesses, offering a simple and effective way to handle shipping at a reasonable cost. While it has potential to be a dominant force in the shipping app market, ongoing technical improvements and consistent customer service are necessary to address existing merchant concerns. Overall, it remains a favorable option for users seeking a straightforward shipping solution.

bre...com

Dec 05, 2023  on Bigcommerce

No live shipping rates for Bigcommerce - No live shipping rates for Bigcommerce! That is ridiculous. Why offer a service on BigCommerce that does not integrate with it?

ctp...com

Apr 29, 2022  on Bigcommerce

Very poor app and service - Set Up App, Go To Ship And They Charge Us $25.00 But Then Deny Us To Make A Label Unless We Take A Picture Of A Drivers License Or Passport To Get Access. Never Said Anything About This Part Of Things Until After They Took The Money.

ord...com

Nov 18, 2019  on Bigcommerce

No customer service at all - We've been trying to reach customer care since friday due to orders not importing and their company does not seem to care that we are shut down and at a stand still, so we're going to use something else, because their service is TERRIBLE

sup...com

Dec 02, 2015  on Bigcommerce

Print wrong address label -

They have bugs in the app, it prints the label with wrong address.  And they don't care about the mistake at all. 

Royal Rags

Oct 31, 2015  on Bigcommerce

Not working. No assistance at all. -

It is not working. It worked with my Shopify store but not opening with my Big Commerce! It just keeps duplicating the app icon.

kon...com

Feb 12, 2015  on Bigcommerce

I am switching. -

I love how it was easy with no monthly fees, just simply $.05 for every shipping. However, there seems to be a glitch and it doesn't pick up all orders on the site. For some reason the site shows awaiting fulfillment, and when searching on Shippo app for the order, it does not show up. So most of the time you would overlook this and a customer will never receive an item, but will only bring it to your attention eventually to find out you lost a customer due to your negligent, even though it was never your fault to being with. I highly recommend you use another service.

ADMIN

May 08, 2014  on Bigcommerce

joke in the making -

great idea but very glitchy and crashes often.

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