What Merchants Think

Merchants generally have mixed feelings about the app "Shippo". While many praise its ease of use, cost-effectiveness, and efficiency in handling shipping tasks, others express dissatisfaction due to recurring technical issues, customer service shortcomings, and missing features in certain integrations. Despite these concerns, Shippo remains a popular choice for small to medium-sized businesses looking to simplify their shipping processes.

Key Strengths

• Easy to use and saves time on shipping processes.
• Cost-effective with no monthly fees, offering cheaper shipping rates.
• Smooth integration with platforms like BigCommerce.
• Responsive and improved customer service.
• Good user interface and straightforward workflow.

Common Concerns

• Technical glitches and bugs leading to app crashes.
• Lack of live shipping rates for BigCommerce.
• Issues with address label printing and order synchronization.
• Some shipping features missing in non-Shopify versions.
• Occasional slow load times and performance issues.

Final Thoughts

"Shippo" proves to be a valuable tool for many businesses, offering a simple and effective way to handle shipping at a reasonable cost. While it has potential to be a dominant force in the shipping app market, ongoing technical improvements and consistent customer service are necessary to address existing merchant concerns. Overall, it remains a favorable option for users seeking a straightforward shipping solution.