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Customer reviews: Shippo

Develop by Preferred

Reviews (35)

Overall rating
3.9

What Merchants Think

Merchants generally have mixed feelings about the app "Shippo". While many praise its ease of use, cost-effectiveness, and efficiency in handling shipping tasks, others express dissatisfaction due to recurring technical issues, customer service shortcomings, and missing features in certain integrations. Despite these concerns, Shippo remains a popular choice for small to medium-sized businesses looking to simplify their shipping processes.

Key Strengths

  • Easy to use and saves time on shipping processes.
  • Cost-effective with no monthly fees, offering cheaper shipping rates.
  • Smooth integration with platforms like BigCommerce.
  • Responsive and improved customer service.
  • Good user interface and straightforward workflow.

Common Concerns

  • Technical glitches and bugs leading to app crashes.
  • Lack of live shipping rates for BigCommerce.
  • Issues with address label printing and order synchronization.
  • Some shipping features missing in non-Shopify versions.
  • Occasional slow load times and performance issues.

Final Thoughts

"Shippo" proves to be a valuable tool for many businesses, offering a simple and effective way to handle shipping at a reasonable cost. While it has potential to be a dominant force in the shipping app market, ongoing technical improvements and consistent customer service are necessary to address existing merchant concerns. Overall, it remains a favorable option for users seeking a straightforward shipping solution.

bre...com

Dec 05, 2023  on Bigcommerce

No live shipping rates for Bigcommerce - No live shipping rates for Bigcommerce! That is ridiculous. Why offer a service on BigCommerce that does not integrate with it?

ctp...com

Apr 29, 2022  on Bigcommerce

Very poor app and service - Set Up App, Go To Ship And They Charge Us $25.00 But Then Deny Us To Make A Label Unless We Take A Picture Of A Drivers License Or Passport To Get Access. Never Said Anything About This Part Of Things Until After They Took The Money.

dpa...com

Dec 07, 2021  on Bigcommerce

Works amazing! - I've been using Shippo now for a couple of years, and I can only say positive things about this app. It works smoothly and is easy to use.

wil...com

Dec 18, 2020  on Bigcommerce

Great savings on shipping - We are saving about 40% on all of our international shipping. Great user interface, logical, clean, and easy to use.

mah...com

May 29, 2020  on Bigcommerce

I love it! - I've tried so many other shipping apps, and this one is the best. It's so easy to use!! You can do everything in one place, which makes my shipping process go smoothly and quickly.

hel...com

May 18, 2020  on Bigcommerce

LOVE this APP - I have been using Shippo for a long time. It is perfect! Never a problem. I have no plans going anywhere else. Great work Shippo!

ord...com

Nov 18, 2019  on Bigcommerce

No customer service at all - We've been trying to reach customer care since friday due to orders not importing and their company does not seem to care that we are shut down and at a stand still, so we're going to use something else, because their service is TERRIBLE

ang...com

Apr 05, 2018  on Bigcommerce

Great Shipping Program - I have been using this shipping program going on 5 years when I first had my site thru GoDaddy and have never had issues and the fact there is no monthly fee is a big plus. I've tried others but always come back to Shippo.

ado...com

Feb 10, 2018  on Bigcommerce

Doesn't include all the features - Missing the features that they finally updated in the Shopify version! Why can't I split my order??? I have to manually create a label, copy the tracking then plug in the items to be shipped within the order. Defeats the purpose of having an app!!!

sup...com

Dec 02, 2015  on Bigcommerce

Print wrong address label -

They have bugs in the app, it prints the label with wrong address.  And they don't care about the mistake at all. 

Royal Rags

Oct 31, 2015  on Bigcommerce

Not working. No assistance at all. -

It is not working. It worked with my Shopify store but not opening with my Big Commerce! It just keeps duplicating the app icon.

tom...com

Jun 22, 2015  on Bigcommerce

Great Shipping partner -

Using Shippo is a very easy (and inexpensive) shipping platform. It integrates fully with our BigCommerce Store and the customer service Rep. is always there to answer any questions we have, especially in the beginning when we were setting everything up. I would definitely recommend Shippo to other businesses.

chi...com

Mar 03, 2015  on Bigcommerce

Perfect for me -

Right now I'm getting about one order a day. Shippo has been perfect for me. I used to go to usps.com and type in everything manually, which was really slow, especially because their website has some issues. But this is a perfect solution for me. When I first started using the app it wasn't working because there was a mistake with my address, but I sent a message to them for help and they fixed it before I even had a chance to reply and explain more about what was wrong.

Walter Gavin

Feb 24, 2015  on Bigcommerce

Awesome -

Awesome app that integrates the data for me. I really like it. Could be abit faster. Anyawy, I recommend it!

kon...com

Feb 12, 2015  on Bigcommerce

I am switching. -

I love how it was easy with no monthly fees, just simply $.05 for every shipping. However, there seems to be a glitch and it doesn't pick up all orders on the site. For some reason the site shows awaiting fulfillment, and when searching on Shippo app for the order, it does not show up. So most of the time you would overlook this and a customer will never receive an item, but will only bring it to your attention eventually to find out you lost a customer due to your negligent, even though it was never your fault to being with. I highly recommend you use another service.

eri....se

Jan 12, 2015  on Bigcommerce

Updated app with much better customer service! -

I've been using Shippo for a few months now. In the beginning it was working good. With some minor bugs (that are fixed now).The customer service wasn't great. But they have really improved! I'd recommend this app to everyone that is shipping with UPS, Fedex and all the other shipping partners it's connected to. It's working great.

ken...com

Dec 30, 2014  on Bigcommerce

Simple and cool -

Looks nice. The app has a very intuitive interfaces. I love it. The idea of the app is cool. Anticipating working with it. 

Amanda Smelser

Dec 01, 2014  on Bigcommerce

Crashes at key times -

Great idea and app, but nothing is worse than having the app crash around christmas.  Needs some work.

sup...com

Dec 01, 2014  on Bigcommerce

used to be good -

let me explain, this company used to be great, However the amount of bugs and DNS errors the past couple days shows how they just dont care about their company.  Their rates are ehh, but with the new bigcommerce adaptive shipping, this is kind of lost and broken.  Dont bother

Kayla Levine

Jul 02, 2014  on Bigcommerce

So convenient! -

I love how easy it is to see what orders have shipped, need to ship, and how simple it is to select a carrier and print out a label. Saves me tons of time and the company is very friendly and helpful. Plus it's super cheap so how can you no sign up?! Very happy with the service and value. Thanks! 

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