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Customer reviews: ShipperHQ

Develop by Elite

Reviews (105)

Overall rating
4.1

What Merchants Think

"ShipperHQ" generally receives positive feedback from merchants who appreciate its comprehensive shipping solutions. Many users praise its vast functionalities and the ability to manage complex shipping needs. However, some merchants report challenges with its setup complexity and pricing, particularly for smaller businesses or those with more basic needs.

Key Strengths

  • Exceptional customer support, often singled out by name for going above and beyond.
  • Ability to customize and manage complex shipping rules.
  • Seamless integration and useful features that enhance shipping accuracy and efficiency.
  • Seen as a critical tool for businesses with intricate shipping requirements.
  • Positive impact on handling shipping rules related to specific products or regions.

Common Concerns

  • High price for advanced features, which may not justify the cost for smaller businesses.
  • Setup complexity, described as challenging, especially for users without technical expertise.
  • Issues with customer support responsiveness in certain cases.
  • Frequent billing and cancellation issues, causing inconvenience and dissatisfaction.
  • Frustrations with limitations on basic plans, driving the need for costly upgrades.

Final Thoughts

"ShipperHQ" is a powerful and adaptable solution tailored for businesses that require detailed and customizable shipping arrangements. While praised for its robust capabilities and excellent customer support, the app's setup complexity and cost may present challenges, particularly for smaller enterprises. Despite these concerns, for organizations navigating intricate shipping nuances, "ShipperHQ" remains a recommended choice.

noa...com

Oct 25, 2016  on Bigcommerce

Great program - I used shipperHQ to set us custom shipping prices for our company. I was able to set up multiple carriers and give our clients options for shipping. When I screwed up part of the set up tech support was very helpful and helped me right away. Great app to use!

mar...com

Oct 21, 2016  on Bigcommerce

Very helpful! - This app does what Big Commerce can't. Charging different customer groups with a unique set of rules. Made our operations run much smoother! They have great customer service!

Oct 12, 2016  on Bigcommerce

ShipperHQ - Great App - We are currently using this app on two of our sites. Set up is pretty straight forward as long as you have all your credentials and information readily at-hand. Any issues we've run into have been solved within a few hours by the ShipperHQ support team. Great app, convenient for our variety of freight carriers, and speedy support!

Josh Jacobson

Sep 29, 2016  on Bigcommerce

ShipperHQ for the WIN! - We just started using ShipperHQ at the beginning of this month, and it has proven to be awesome. I have very diverse membership nationally, and ShipperHQ allows me to dial in rates and service levels based on product prices, member locations, and more. The support I received was top notch, the team at Shipper HQ helped me through set-up and continue to help me out when I have questions via the Chat option. Great app for BigCommerce users, I recommend it over anything else out there.Josh JacobsonCatalog Sales & Operations DirectorNational Ski Patrol

mde...com

Sep 18, 2016  on Bigcommerce

A MUST HAVE shipping app for growing BC stores - We’ve been a BC customer for almost two years and a ShipperHQ customer for one year. The out of the box BC shipping functionality is OK for basic needs. However, our requirements quickly grew, and we needed something more, included the ability to: ship using parcel carriers and LTL carriers; multiple freight pricing schemes- fixed, free, and live quotes for each carrier; multiple ship from origins; domestic and international shipping; ability to add special handling fees for oversized products; customer group specific shipping rules; product group specific shipping rules. ShipperHQ has been the solution we desperately needed. (So far I have not been able to invent a shipping scenario that ShipperHQ has not been able to help us with.) The setup can be intense, though that’s to be expected with the added functionality. The support is simply topnotch and responsive. The documentation was lacking when we first started using, but that seems to have been improved. I would definitely recommend this app to anyone who has outgrown the BC shipping functionality.

jen...com

Aug 23, 2016  on Bigcommerce

Shipping Rate Management is a MUST! - I have to say in the beginning it was frustrating as I had no clue how to get this account set up. We were not even sure what questions we needed to ask if that makes any sense. We have learned through trial and error to be persistent and dedicated at what we do through our journey as new business entrepreneurs of our E-Commerce Doggie Boutique Store. Anyhow, being persistent with my telephone calls to Anthony, he stepped up to the plate to help. We have since ended our 30 day FREE TRIAL and signed up to continue their shipping rate management services for the Standard Plan. Our account is set up just how we wanted it set up and cannot imagine not having this "Shipping Rate Management" service as it is a must have! Anthony and his team all pitched in to get it right and they did just that. Thank you! Like I said in the beginning, it may be difficult at first but being persistent in the struggle will eventually pay off for you in the long run. One word of advise that I would recommend Shipper HQ to do is when they have a potential customer in their hands, to at least offer them two choices in asking the customer how they would like to get their account set up? A) Through an organized set of prepared links to their how to's information so that the potential customer can take their own time to read through each step link or B) Take the Hands on approach in getting help one on one over the phone, like I needed. As I am not one that likes to spend hours and hours reading on how to get something done when someone can just simply tell me and show me right then and there. So don't be afraid to reach out to them and ask questions, that's what they are there for.We now have completed our FREE Trial and are now happy customers that can focus on other aspects within our company that need our attention. Thank you Anthony and Quinten for you expertise, we appreciated the time you spent with us getting our account all set up. Best of luck to you:)

Jul 29, 2016  on Bigcommerce

Great Support Staff - Out site's shipping needs required a complicated shipping set up and the team was great to help us get it implemented. Would highly recommend!

ran...com

Jan 12, 2016  on Bigcommerce

Amazing App!! - I can’t say enough about how wonderful this app is! It makes my business what it is today. Highly recommend!!!

mic...com

Sep 01, 2015  on Bigcommerce

Just trying it out... -

Just started the beta today, but so far LOVING IT!  This is everything BigCommerce needed SO badly.

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