Best customer service of any app! - The customer service is better than any other app I use, which is close to 20 through BC app store. Solid product that allows me to compete and surpass competitor websites. Happy all around.

Easy, adaptable, reliable - The perfect app for configuring your shipping prices by referring to zone, price and weight. Easy to use, quick to adjust and, unlike many add-on apps, has been 100% glitch free in the 2 years we've been using it. Strongly recommended.

Exceptionally powerful and customizable - I never imagined that a piece of softward could be savvy enough to reflect the intricate realities of shipping, but this product/service does it! And if you don't know how to "talk" to shipper HQ to tell it how pack and ship your products, their team will work closely with you remotely to teach you exactly what you need to know to get everything set up. Absolutely amazing. AND they will work with you and your budget and you will get excellent service regardless. SO PLEASED!

Very Helpful Support and Great app - We have used ShipperHQ since day one with our store. The app is very intuitive and scales to our needs instantly. Their support team is beyond helpful. They are lightning fast in replying to tickets, very pleaseent, professional and most importantly, helpful! They have fixed several issues that I created and helped me to understand the ins and outs of my errors. Couldnt be happier!

Works Like It Should - We added ShipperHQ in October leading into our busy season. Obviously not the ideal time to implement a big change like adding expedited shipping, but ShipperHQ and Casey did a great job working quickly with us to get everything set up the way we needed and live in about 2 weeks. Everything is running smoothly the first 2 weeks and even when we've had some hiccups the ShipperHQ team has been quick to help.

Very Useful App - I have been using ShipperHQ for several years. Most of the items I offer on my website are drop shipped by the companies I work with. They are in very different locations across the country. ShipperHQ makes it possible to calculate accurate shipping costs for each origin and specific types of packaging. It is versatile, which also makes it complex to setup. I contacted support several times and received useful help each time. You mainly need to be aware that specific rules may supersede global settings. ShipperHQ helps me ensure I'm am charging fair shipping prices for my customers.

Bradley Barmer - I cannot Thank You enough Bradley for all the time and patience you have given me, while helping me to resolve my shipping issues. You have been very kind and diligent while we worked thru finding the solutions I need. What has been a problem for quite awhile, has now been resolved and I can finally move forward and publish my site. Your kindness, thoughtfulness and patience will not be forgotten and forever remembered. Thank you for being so wonderful! You are definitely a blessing to BigCommerce!

Ali Qamhieh - Thank you Ali for assisting me today. We ended up having to delete the entire table and do a Google meet. I appreciate that you took time to help me. I have been working on issues for the last six days. It was nice to finally meet someone awesome.

Experience - Great overall experience

Great company, great support - customer service ALI is a beast! Helped us so much. Love to see companies treating customers so well as they did for me. Big thumbs up SHIPPERHQ! THX ALI!

Great Software and Great Support - I just wanted to tip my cap to the amazing team over at Shipper HQ. We had a bumpy start out of the gate (self inflicted), but Ali, Raven, Orlando, and Bradley smoothed it all out for us. We can't thank them enough for their help and expertise.

The Best Support - The app works better than you would expect and has a deep feature set. If you are not sure if the app can perform a specific function, their support team will assist you and find a solution for your business. Their team is fast, friendly, and extremely helpful. We tried other apps, but they all left a lot to be desired. ShipperHQ performs flawlessly.

Great Customer Service & Attention To Detail - I had the pleasure of working with Celina Perez & Ali Qamhieh over at ShipperHQ. I had some pretty in depth questions about how their software interacts with my BigCommerce site and they were able to answer it immediately without hesitation. That's the type of commitment and rapport you hope to build when entrusting someone with your business. The software itself is robust and reliable from what we've seen so far. Granted, we're a smaller business just starting out on their "Essentials" package, but I'm sure as we grow/develop and begin to consider upgrading we'll be using more of their exclusive features. I recommend ShipperHQ to both new businesses and businesses looking for an intuitive solution that their employees can comfortably use on a day to day basis.

Provided the shipping options todays customers expect. - Customers today want to know when they will receive their order (Thanks Amazon). Most basic shipping options only let the customer choose "how" an order will be shipped. This led us to ShipperHQ, they provided the insight to know what time of day we cut off shipping, find transit time from our zip code to the customer zip code, factor in holidays. Ultimately to give the customer a better experience.As far as working with ShipperHQ - we were developing a new website to meet modern demands and signed up for a trial of ShipperHQ, development took longer than expected and our trial ended. ShipperHQ was kind enough to extend our trial so we could test features live. Set up was easy at first but we ran into problems in set up, Support was very helpful and carrying out the remaining tasks (Shout out to Arthur).Based on the advanced features ShipperHQ provides and the support we received I would recommend ShipperHQ

Great Support! - I have had Shipper HQ for a few years now. Everything has been working perfectly fine. We recently had a big change in our business and needed their help setting up some additional pretty complex shipping rules and filters. Their support team, and especially Peter, have been excellent to work with, patient, and walked me through how to set things up for success. Excellent app! Keep up the good work.

Great Features! Excellent Support! - We've been using ShipperHQ for about 9 months. We previously used BC shipping, and are very happy with the switch. While we aren't using all of the features available, we have implemented quite a few rules to improve the customer experience. Customers get accurate quotes based on their location, and methods they shouldn't be allowed to use (due to ORMD, lithium batteries, other restrictions) are not offered. This eliminates us trying to contact customers to adjust shipping methods, or cancelling items that cannot ship to a location. Prior tools would require workarounds and painstaking setup to get restrictions like this to work, if they could handle it at all.Support has been top-notch and very responsive. We were making tweaks to estimated delivery dates during the 2020 holiday season as different carriers were experiencing delays. Logan in Support quickly helped during this critical time for us.ShipperHQ works well. Take the time to set up your products correctly in BC and you'll be amazed at what offering accurate shipping options can do for a business.

Great customer support - Although I was incompetent in setting up shipping, the support staff at ShipperHQ were phenomenal. They answered every question I had and walked me through the steps I needed to take to resolve my issues. I was stressing about not having accurate shipping quotes to my customers, and they relieved me from that stress.

Resolved major issues with in cart shipping estimates and shipping charges covering actual shipping costs - Prior to ShipperHQ, it was difficult for our store to accurately quote shipping charges to customers, and often we found payments from customers for shipping didn't cover their actual shipping costs. We have taken advantage of Dimensional Shipping - which has solved many of those issues. It was a bit tough to set up dimensional shipping at first, but once I was able to wrap my head around the awesome functionality it made sense. Thanks ShipperHQ for giving our customers as accurate rates as possible, and for helping us to cover our shipping costs.

Great Support! - We have been using ShipperHQ for a little over a year now and we've had their team create and fine tune a custom rate table for us so we can use a local parcel carrier. This functionality has saved us and our customers a ton of money and we couldn't be happier! Great company and even better customer service!

Great Customer Support - I had a good experience with their customer support team. They responded to me very quick with the appropriate answer and tried to help us. I highly recommend this APP!