Taranker.Com Logo
Sales Discount Manager logo

Customer reviews: Sales Discount Manager

Develop by spur-i-t.com

Reviews (54)

Overall rating
4

What Merchants Think

The "Sales Discount Manager" app has received mixed feedback from merchants. While some users find it to be a vital tool for scheduling sales and saving time, others report significant issues with functionality, usability, and customer support. Positive feedback highlights the convenience and time-saving capabilities, whereas negative reviews focus on bugs and inefficiencies.

Key Strengths

  • Convenient and time-saving for scheduling and managing sales.
  • Easy installation and setup process.
  • Helpful customer support when queries arise.
  • Saves users from manually applying discounts.
  • Effective for individual or category-based discounts.

Common Concerns

  • Glitches and bugs affecting app functionality, such as pricing errors.
  • Poor handling of product variants and overlapping sales.
  • Inability to operate smoothly for large or complex sales.
  • Lack of proper error-checking and response from customer service.
  • Inefficiencies when editing or pausing active campaigns.

Final Thoughts

Overall, while "Sales Discount Manager" is praised for its potential to streamline sales processes, its current issues with reliability and customer support diminish its effectiveness, especially for large-scale operations. Users looking for a robust sales management tool may find its limitations a significant drawback. However, for smaller scale or simpler sales, it remains a practical solution for automating discounts.

bbb...com

Feb 04, 2023  on Bigcommerce

changes the original price when sale ends - Every time I set a sale to start and stop it resets all of my original prices to $0. That is not helpful! uninstalling before the free trial ends.

unc...com

Jul 03, 2022  on Bigcommerce

Potential but way too buggy to be worth paying for - It has potential, but I've had nothing but issues from the get go during the free trial. It didn't run chosen sales well, I had to contact support for that and they had to do things on the backend. Most of my categories are missing from the selection process too and they required access etc on my end. Overall the amount of work and troubleshooting I've had to do right from the get go, I wouldn't pay for this as I expect paid experiences to be functional and not so bugged. The idea of this app was to save me time and it isn't going to if it continues to have this many problems. I do offer props to support because they were willing to work on it, but sadly it appears this app just isn't ready to be released and certainly not paid for.

sha...com

Feb 25, 2022  on Bigcommerce

It's not working - So the App isn't working, have emailed them and it's been a week with no response. Uninstalling and not likely to use it ever again! Too inconvenient.

269...com

Nov 22, 2021  on Bigcommerce

Doesn't work as advertised. Horrible customer service. - App does not work with Variants. So if you have any items with any drop down options, this app will not discount those items. Customer service didn't even attempt to fix the issue.

sto....co

Nov 02, 2021  on Bigcommerce

App no longer works - This app does not work. I installed it, and all I see is an error. So it is effectively useless.

s.m...com

Jun 16, 2020  on Bigcommerce

Perfect - This app has worked wonders for me. Can now schedule sales on all my products (over 1200) by the click of my mouse. Great time saver and staff were very helpful when I had any questions. Thanks guys.

bea....ru

Feb 22, 2019  on Bigcommerce

I like it - Installed this app to set some flash sales but decided to keep it and use for future sales, I like it too much to uninstall. Saves time and works perfectly.

bqk....ru

Feb 21, 2019  on Bigcommerce

saved my weekends - This app saved my weekends. Can't believe that a year ago I've applied discounts manually. Had a few questions and a support guy responded in a minute. Great app and awesome support.

bqk...com

Feb 13, 2019  on Bigcommerce

Best Discount - Glad that I've found this app. It's the easiest way to create nd schedule discounts. Tried a few similar apps but they just cant compare with this one.

dwa...com

Apr 17, 2018  on Bigcommerce

Don't Waste your time - This app is full of glitches and is incapable of setting up any sale of significant size without making multiple errors. Works fine for a few items but then who needs an app for a few items. Don't waste your time with this app.

koc...com

Jan 24, 2018  on Bigcommerce

Failed to reset prices - Used for a sale, failed part way, half of the prices stuck at sale price, tried to edit again and added the price to another price, on the plus side it made me learn that you can do what this app dose for free and easier by using product export, excel formula and re-import.

Brad McClatchey

Dec 08, 2017  on Bigcommerce

This app is SUPER helpful! - We do a lot of online sales for this store & during our 12 Days of Saving, this app helped amazingly! I was able to set up the products & categories that were going on sale for that day and the app never missed a beat. As soon as the day ended it jumped the new one.If you have a store that has frequent promotions or sales, this app is EXTREMELY helpful.

jbe...com

Nov 13, 2017  on Bigcommerce

Can't use this app if you have a big sale - I might be a unique case, but after messing around with this app for more than a week, I found several problems that require that I uninstall. I noticed that I couldn't select a product that was part of an existing discount schedule. It was marked as "Used", even if the previously scheduled discount has already ended.For example, the test discount I created ended an hour ago. When I try to create a new discount, the product says "used" and I can't select it. Even if I pause the previous discount, and it has already ended, I can't select it for a new campaign.This means that that I can't actually schedule multiple discount campaigns ahead of time, even if they don't overlap. This really limits the usefulness of the app.I also noticed that error checking isn't present if you make a mistake. For example, if you accidentally discount by $20 instead of 20 percent on a product that costs under $20, it appears as $0.00 in the listing, making it free. If the app can see the actual price, why not alert the user that the discount is higher than the actual price, and disable that option until it's fixed by the user?Staffs tell me that it's not possible to use this product as I proposed, which really doesn't make sense. How can you schedule more than one campaign, or campaigns that contain multiple pricings without all this extra work to delete and create new discounts manually? The scheduler could simply perform checks on active campaigns to see whether the time to launch and end overlaps across them. If they do, then disable the conflicting products from being used in another campaign. Why should I physically have to delete a campaign that has already ended in order to use the product in another campaign?Finally, the system slows to a crawl because it isn't optimized. When you want to edit something that is active, you first have to pause it. The problem is if you have a lot of items as part of a discount campaign, you have to literally wait several minutes for the app to remove the discount, then allow you to edit. Why not instead allow the edit to take place, then check for the changes on the server once you reactivate the campaign? Overall, the app is a mess for anything but the smallest of sales, and the fewest of products. As an enterprise customer, I found it to be incredibly slow and cumbersome to use. I will be uninstalling this app and hoping someone comes up with a better app in the future.

mar...com

Oct 24, 2017  on Bigcommerce

One Load Off My Back! Love this Product - I absolutely love this app! It has saved me a ton of headaches with trying to incorporate sales on my own...This app works wonders and does exactly what it says it will do...easy easy easy all the way. Highly recommend it! Easy navigation easy to understand easy to use all the way. A must for stores that need to have sales on a continuing basis. Wonderful!

chr...com

Sep 25, 2017  on Bigcommerce

Works, but could be greatly improved! - Edit 31st January 2018: As usual, after working with an app you start finding its flaws... >>> 1. It is long winded backwards process to adding discounts when wanting to set an amount instead of a percentage. Example: I work prices out using a profit calculator. If I have a product priced at £27.79 and the sale price is going to be £18.29 I have to enter the price difference in the app - this is an extra step and calculation I have to make... Why can't I just enter £18.29 as the new price? >>> 2. This app does not allocate the sale price to the Sale Price Field in Bigcommerce. Because it is asking you to enter the discounted amount it subtracts that from the price field you have chosen it to subtract from across the entire store. For this app to work correctly it should fill in the Sale Price field with your chosen sale price (as suggested in point 1) or fill in the sale price field with the discounted price taken from the main price if they are to continue making us do the calculation. This means no sale label on the image is added to the product when a customer is browsing through categories, and also no Sale Price field forwarded to our Google Shopping feed. This means more manual work and makes the app useless to be honest. >>>3. Any product with a option/variation that has different price can't be discounted. Example 250ml Vs. 500ml shampoo, the discount will apply to both options. In fairness Bigcommerce does not even have a Sale Price field for product options, but it is still an oversight. >>>4. Suggested enhancement: I suggested this and got told it would be custom work, but I want to make other potential customers think about their work processes. As well as adding price, allow the app to add and remove from a category/categories, but leave other categories unaffected. Example: Categories selected -Before sale: Skin, Moisturisers - During sale: Sale, Skin, Moisturisers - After sale: Skin, Moisturisers - Having to manually do this almost makes this app obsolete because I'm already having to edit a product to allocate it to a sales category. Why don't I just make the sale price change at the same time? The app works, but it has its quirks, there's been no update to it in the months I've been using it, if you want improvements you have to pay, and because of that it has made itself a contender for being uninstalled in 2018.__________________Works as expected - going to be so useful for Black Friday, Cyber Monday, Christmas and New Year sales!

inf...com

Mar 30, 2017  on Bigcommerce

Works as intended - It was very easy to install and set up. It took me 10 minutes to configure my first sale. It has been scheduled and worked well. I can recommend it if you're looking to run timed sales. Just a shame it's not already included as a standard in BC.

Anguel Iordanov

Mar 05, 2017  on Bigcommerce

Best Discount App so Far - After a great deal of searching I have found Discount Manager. Easy to use, work well with Big Commerce and I would definatelly recommended. Thank you.

tsc...com

Mar 04, 2017  on Bigcommerce

EXCELLENT APP...AND SIMPLE TO USE - Perfect App..Easy installation, and simple to use...We can post Sale in Store anytime...no complication...Merci

Teltex Master Admin

Feb 22, 2017  on Bigcommerce

Great app, very easy - This app is a great solution for scheduling sales in BigCommerce. If you are planning advertisements, eblasts, or social media promos, Discount Manager is a great way to pre-set your sale pricing for those. We love this app!

2 Monocles AS

Jan 28, 2017  on Bigcommerce

Marvellous App! - This little gem saves us from spending a lot of time on manually managing sales promotions. Does not currently work on Safari, but this is surely just a temporary glitch.

Scroll to Top