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Customer reviews: Sales Discount Manager

Develop by spur-i-t.com

Reviews (54)

Overall rating
4

What Merchants Think

The "Sales Discount Manager" app has received mixed feedback from merchants. While some users find it to be a vital tool for scheduling sales and saving time, others report significant issues with functionality, usability, and customer support. Positive feedback highlights the convenience and time-saving capabilities, whereas negative reviews focus on bugs and inefficiencies.

Key Strengths

  • Convenient and time-saving for scheduling and managing sales.
  • Easy installation and setup process.
  • Helpful customer support when queries arise.
  • Saves users from manually applying discounts.
  • Effective for individual or category-based discounts.

Common Concerns

  • Glitches and bugs affecting app functionality, such as pricing errors.
  • Poor handling of product variants and overlapping sales.
  • Inability to operate smoothly for large or complex sales.
  • Lack of proper error-checking and response from customer service.
  • Inefficiencies when editing or pausing active campaigns.

Final Thoughts

Overall, while "Sales Discount Manager" is praised for its potential to streamline sales processes, its current issues with reliability and customer support diminish its effectiveness, especially for large-scale operations. Users looking for a robust sales management tool may find its limitations a significant drawback. However, for smaller scale or simpler sales, it remains a practical solution for automating discounts.

bbb...com

Feb 04, 2023  on Bigcommerce

changes the original price when sale ends - Every time I set a sale to start and stop it resets all of my original prices to $0. That is not helpful! uninstalling before the free trial ends.

sha...com

Feb 25, 2022  on Bigcommerce

It's not working - So the App isn't working, have emailed them and it's been a week with no response. Uninstalling and not likely to use it ever again! Too inconvenient.

sch...com

Jan 06, 2022  on Bigcommerce

Discount Manager - This app is still not working

269...com

Nov 22, 2021  on Bigcommerce

Doesn't work as advertised. Horrible customer service. - App does not work with Variants. So if you have any items with any drop down options, this app will not discount those items. Customer service didn't even attempt to fix the issue.

sto....co

Nov 02, 2021  on Bigcommerce

App no longer works - This app does not work. I installed it, and all I see is an error. So it is effectively useless.

dwa...com

Apr 17, 2018  on Bigcommerce

Don't Waste your time - This app is full of glitches and is incapable of setting up any sale of significant size without making multiple errors. Works fine for a few items but then who needs an app for a few items. Don't waste your time with this app.

koc...com

Jan 24, 2018  on Bigcommerce

Failed to reset prices - Used for a sale, failed part way, half of the prices stuck at sale price, tried to edit again and added the price to another price, on the plus side it made me learn that you can do what this app dose for free and easier by using product export, excel formula and re-import.

jbe...com

Nov 13, 2017  on Bigcommerce

Can't use this app if you have a big sale - I might be a unique case, but after messing around with this app for more than a week, I found several problems that require that I uninstall. I noticed that I couldn't select a product that was part of an existing discount schedule. It was marked as "Used", even if the previously scheduled discount has already ended.For example, the test discount I created ended an hour ago. When I try to create a new discount, the product says "used" and I can't select it. Even if I pause the previous discount, and it has already ended, I can't select it for a new campaign.This means that that I can't actually schedule multiple discount campaigns ahead of time, even if they don't overlap. This really limits the usefulness of the app.I also noticed that error checking isn't present if you make a mistake. For example, if you accidentally discount by $20 instead of 20 percent on a product that costs under $20, it appears as $0.00 in the listing, making it free. If the app can see the actual price, why not alert the user that the discount is higher than the actual price, and disable that option until it's fixed by the user?Staffs tell me that it's not possible to use this product as I proposed, which really doesn't make sense. How can you schedule more than one campaign, or campaigns that contain multiple pricings without all this extra work to delete and create new discounts manually? The scheduler could simply perform checks on active campaigns to see whether the time to launch and end overlaps across them. If they do, then disable the conflicting products from being used in another campaign. Why should I physically have to delete a campaign that has already ended in order to use the product in another campaign?Finally, the system slows to a crawl because it isn't optimized. When you want to edit something that is active, you first have to pause it. The problem is if you have a lot of items as part of a discount campaign, you have to literally wait several minutes for the app to remove the discount, then allow you to edit. Why not instead allow the edit to take place, then check for the changes on the server once you reactivate the campaign? Overall, the app is a mess for anything but the smallest of sales, and the fewest of products. As an enterprise customer, I found it to be incredibly slow and cumbersome to use. I will be uninstalling this app and hoping someone comes up with a better app in the future.

AJ Dallas

May 29, 2015  on Bigcommerce

Crashes -

Worthless! Great idea in theory but I just downloaded and installed it today but every time I attempted to create a discount it would say "internal error" or something about the API. I understand how to create an API for an app but this app does not detail whether or not its necessary or what to do if I were to create one. Definitely Not Worth the Effort!!!

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