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Customer reviews: Sales Discount Manager

Develop by spur-i-t.com

Reviews (54)

Overall rating
4

What Merchants Think

The "Sales Discount Manager" app has received mixed feedback from merchants. While some users find it to be a vital tool for scheduling sales and saving time, others report significant issues with functionality, usability, and customer support. Positive feedback highlights the convenience and time-saving capabilities, whereas negative reviews focus on bugs and inefficiencies.

Key Strengths

  • Convenient and time-saving for scheduling and managing sales.
  • Easy installation and setup process.
  • Helpful customer support when queries arise.
  • Saves users from manually applying discounts.
  • Effective for individual or category-based discounts.

Common Concerns

  • Glitches and bugs affecting app functionality, such as pricing errors.
  • Poor handling of product variants and overlapping sales.
  • Inability to operate smoothly for large or complex sales.
  • Lack of proper error-checking and response from customer service.
  • Inefficiencies when editing or pausing active campaigns.

Final Thoughts

Overall, while "Sales Discount Manager" is praised for its potential to streamline sales processes, its current issues with reliability and customer support diminish its effectiveness, especially for large-scale operations. Users looking for a robust sales management tool may find its limitations a significant drawback. However, for smaller scale or simpler sales, it remains a practical solution for automating discounts.

unc...com

Jul 03, 2022  on Bigcommerce

Potential but way too buggy to be worth paying for - It has potential, but I've had nothing but issues from the get go during the free trial. It didn't run chosen sales well, I had to contact support for that and they had to do things on the backend. Most of my categories are missing from the selection process too and they required access etc on my end. Overall the amount of work and troubleshooting I've had to do right from the get go, I wouldn't pay for this as I expect paid experiences to be functional and not so bugged. The idea of this app was to save me time and it isn't going to if it continues to have this many problems. I do offer props to support because they were willing to work on it, but sadly it appears this app just isn't ready to be released and certainly not paid for.

chr...com

Sep 25, 2017  on Bigcommerce

Works, but could be greatly improved! - Edit 31st January 2018: As usual, after working with an app you start finding its flaws... >>> 1. It is long winded backwards process to adding discounts when wanting to set an amount instead of a percentage. Example: I work prices out using a profit calculator. If I have a product priced at £27.79 and the sale price is going to be £18.29 I have to enter the price difference in the app - this is an extra step and calculation I have to make... Why can't I just enter £18.29 as the new price? >>> 2. This app does not allocate the sale price to the Sale Price Field in Bigcommerce. Because it is asking you to enter the discounted amount it subtracts that from the price field you have chosen it to subtract from across the entire store. For this app to work correctly it should fill in the Sale Price field with your chosen sale price (as suggested in point 1) or fill in the sale price field with the discounted price taken from the main price if they are to continue making us do the calculation. This means no sale label on the image is added to the product when a customer is browsing through categories, and also no Sale Price field forwarded to our Google Shopping feed. This means more manual work and makes the app useless to be honest. >>>3. Any product with a option/variation that has different price can't be discounted. Example 250ml Vs. 500ml shampoo, the discount will apply to both options. In fairness Bigcommerce does not even have a Sale Price field for product options, but it is still an oversight. >>>4. Suggested enhancement: I suggested this and got told it would be custom work, but I want to make other potential customers think about their work processes. As well as adding price, allow the app to add and remove from a category/categories, but leave other categories unaffected. Example: Categories selected -Before sale: Skin, Moisturisers - During sale: Sale, Skin, Moisturisers - After sale: Skin, Moisturisers - Having to manually do this almost makes this app obsolete because I'm already having to edit a product to allocate it to a sales category. Why don't I just make the sale price change at the same time? The app works, but it has its quirks, there's been no update to it in the months I've been using it, if you want improvements you have to pay, and because of that it has made itself a contender for being uninstalled in 2018.__________________Works as expected - going to be so useful for Black Friday, Cyber Monday, Christmas and New Year sales!

dun...com

Nov 21, 2014  on Bigcommerce

2 stars, just for customer service -

I tried it out, paid for one month to test it, and it didn't work. Emailed them with my concerns, they emailed me back quickly with a fix but it still isn't enough - it does not actually manage discounts in the way i want it to.

sal...com

Oct 21, 2014  on Bigcommerce

Hmmmm..... Was just OK while it was free! -

When I installed this app it was free, it wasn't a free trial situation.  While using it I found it to be pretty buggy, so much so that in one day I lost over $300 as the discount manager had doubled the discount on some items making them practically free!!  Partially my fault, I had seen it do that a few times prior and I was in a rush and didn't double check.       They want $13 a month for this app, I personally would spend that money else where..    Any one for Ice-Cream??  

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