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SaleChaty

Develop by yuque.com
Free plan available

Unified platform for customer communication and marketing automation across channels.

Marketing automation
Automation workflows
Bulk messaging
Knowledge base
Template support
Unified communication
Ai bot integration
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About SaleChaty

Launched Nov 05, 2024

Categories

CRM & Customer Service Live Chat

Built by yuque.com

Support Portal Tutorial Document
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Introduction Video

Description

全渠道客服沟通、营销推广平台，聚合网页聊天、WhatsApp、邮件、Facebook Messenger&帖子、Telegram、Line、Slack、微信，集成AI机器人、知识库、自动化流程，营销推广功能提供便捷的群发计划。

全渠道客服沟通、营销推广平台，聚合网页聊天、WhatsApp、邮件、Facebook Messenger&帖子、Telegram、Telegram APP、Line、Slack、微信，集成AI机器人、知识库、自动化流程。营销推广功能提供便捷的群发计划、第三方代发、WhatsApp模版、Email模版。

A comprehensive customer service communication and marketing promotion platform that aggregates web chat, WhatsApp, Email, Facebook Messenger & posts, Telegram, Line, Slack, WeChat, integrates AI bots, knowledge base, and automation workflows. The marketing promotion features provide convenient bulk messaging plans, third-party distribution, WhatsApp templates, and Email templates.

Pros

  • Unified platform for managing multiple communication channels like web chat, WhatsApp, Email, Facebook Messenger, Telegram, Line, Slack, and WeChat.
  • Integration with AI bots, making customer service interactions more efficient.
  • Automation workflows and knowledge base enhancements support efficient query resolutions.
  • Convenient marketing promotion features, including bulk messaging plans and template options for WhatsApp and Email.
  • Supports integration with third-party distribution services.
  • Streamlines communication and marketing processes for businesses.
  • Positive user feedback on automation capabilities, enhancing customer engagement.

Cons

  • Complexity of integrating multiple communication channels can be overwhelming for users not accustomed to multi-channel management.
  • Potential language barriers due to the app's primary information being presented in Chinese.
  • Steep learning curve associated with setting up and managing automation workflows.
  • Users may need assistance in fully understanding the broad range of features available, which may require comprehensive support or training.
  • Limited support for channels or updates outside the listed integrations.

Key Features

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