Taranker.Com Logo
  1. Home
  2. Bigcommerce
  3. CRM & Customer Service
  4. Product Questions by FreshClick
8.2
Product Questions by FreshClick logo

Product Questions by FreshClick

Develop by Verified
7 Days Free Trial

Enhance product pages with customer Q&A for informed purchases.

Product page integration
Customer q&a
Question submission
2 Reviews
8.2
Claim Offer
Try for Free

About Product Questions by FreshClick

Launched Jul 06, 2019

Categories

CRM & Customer Service Customer Service & Helpdesks Site Tools Tools/Widgets

Built by Verified

Support Portal Tutorial Document
Zotabox Promotion & Conversion 20+ Tools logo
Claim Offer

Zotabox Promotion & Conversion 20+ Tools

(63 Reviews)
Claim Offer
  • Sponsored

Enhance eCommerce with 20+ tools for promotions and conversions....

Description

Our Product Questions app allows customers to submit questions from your store for you to answer. Both will be shown on the product page.

The FreshClick Product Questions app allows you to add a tab or short code to each product page dedicated to customer questions and answers. Customers have some great, relevant questions and with our app you can now answer these and add them to a tab on each individual product.

When customers can ask questions and/or find answers about a product they can make a more informed purchase. This will increase conversion rates and reduce product returns. The sharing of product details and information enlightens customers and diminishes any fears about the product not being suitable.

Pros

  • Enhances product pages by allowing customers to ask questions and view answers, which leads to more informed purchasing decisions.
  • Potentially increases conversion rates as customers feel more confident in their purchase after having their questions answered.
  • May reduce product returns by clarifying product details and addressing customer concerns before purchase.
  • Facilitates sharing of product information and details, thereby boosting customer trust and reducing purchase hesitation.
  • Easy integration through a tab or shortcode on product pages, making it accessible for users.

Cons

  • The app relies on customer questions being relevant and useful, which may not always be the case.
  • If not managed well, the Q&A section might become cluttered with repetitive or poorly answered questions.
  • Responses need to be timely to be effective, requiring resource allocation for monitoring and answering questions.
  • Potential for misuse by customers asking inappropriate or off-topic questions, requiring moderation.

Top Helpful Reviews

emm...com

Sep 19, 2024  on Bigcommerce

Freshclick is amazing! - We originally added their search and filter app to our store and it worked great and customer support was incredibly responsive and helpful, so we added B2B Quotes and Product Questions as well. Their support team works incredibly quickly to fix bugs, customize to your liking, and generally help as much as possible. We could not recommend FreshClick and it's apps more. They are amazing.

chr...com

Nov 12, 2021  on Bigcommerce

Affordable, works great, fantastic support! - We installed this pretty early on when this was developed by Freshclicks. There were lots of things we had to work through in order to get it working like we'd hoped it would. The team was very responsive and worked with us to get it installed exactly how we needed it on our website. Getting great interactions on our website, and we expect it to only improve this spring once planting season takes off again. Very happy overall!

Key Features

More App like this

WhatsApp Chat by Elfsight logo
Claim Offer

WhatsApp Chat by Elfsight

(1 Reviews)
Claim Offer
  • Free Plan Available

Seamlessly connect with website visitors via 24/7 WhatsApp...

Page Speed Optimization by Website Speedy logo
Claim Offer

Page Speed Optimization by Website Speedy

(9 Reviews)
Claim Offer
  • 14 Days Free Trial

Boost load speed, improve SEO, and enhance conversions with...

OneSaas logo
Claim Offer

OneSaas

(49 Reviews)
Claim Offer
  • Free Plan Available

Seamlessly sync BigCommerce orders with QuickBooks Online...

PDF File Embed by POWR logo
Claim Offer

PDF File Embed by POWR

(1 Reviews)
Claim Offer
  • Free Plan Available

Embed any file on BigCommerce effortlessly with PDF File...

Scroll to Top