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Customer reviews: S Loyalty

Develop by sloyalty.com

Reviews (249)

Overall rating
4.5

What Merchants Think

Merchants generally express a positive opinion about "S Loyalty," appreciating its ease of use, effectiveness in driving customer engagement, and flexibility in awarding points and rewards. Many have experienced noticeable improvements in customer retention and engagement. However, there are some concerns regarding certain functionalities and customer support responsiveness.

Key Strengths

  • Easy installation and setup process
  • Effective at increasing customer engagement and retention
  • Highly customizable loyalty and rewards options
  • Integration with BigCommerce is smooth and efficient
  • Responsive and helpful customer service

Common Concerns

  • Price can be high, especially for small businesses
  • Lack of mobile device support affecting user accessibility
  • Some issues with customer service responsiveness
  • Limited customization options for lower-tier plans
  • Absence of integrated phone support for customer service

Final Thoughts

"S Loyalty" is a well-regarded application that provides significant value through its features and ease of use, helping businesses to effectively manage customer loyalty programs. While there are a few notable concerns related to pricing and customer service, the app is generally considered a strong option for businesses seeking to enhance customer engagement and loyalty.

tay...com

Aug 11, 2014  on Bigcommerce

Reviews came quickly! -

After getting this app installed and sending out the notices to our customers, the reviews came quickly!  We've been able to push those reviews to our fan pages which give us/our products even more credibility.  I like the functionality of the app, meaning that we can adjust the offers and dates as well as manually send out requests for reviews.  It has certainly worked better than the standard review section that comes with big commerce.  It's totally worth it!

bob...com

Aug 07, 2014  on Bigcommerce

It goes well & Fantastic customer service. -

We installed a month ago but never tried. Trial period was expired so contact Sloyalty and they give another trial period. Good customer service! After trial, we upgrade to Silver, there was a align problem and they kindly provide modified code immediately at night. They might be in different time zone :).  We're using right now and so far so good, and I am asking another conflict issue of the  web design. I believe they will help immediately. It's really nice to try.

Chris Vail

Aug 02, 2014  on Bigcommerce

This app is actually pretty awesome. -

When we looked at implementing some loyalty-based rewards programs, we considered a number of different apps. We were only going to use S Loyalty's fan builder to pump up our social media follows, but when we could't get another refer-a-friend app to work right, we decided to try implementing the full S Loyalty Suite - Fan Builder, Refer-a-Friend, and the Loyalty Rewards. 

Good call.

The Suite was a fast and easy install, very intuitive, and was up and running quickly. The Refer-a-Friend works seamlessly with the rewards program, and it's all visible on a single dashboard interface. I wish we would have implemented a year ago. This app flat out rocks.

Jul 30, 2014  on Bigcommerce

Loyalty Points -

This is a great way to provide incentive for customers to return to your site and avoid competition.

We are still in the early stages of using it but can see an increase in account sign ups wchih also result in more registered users for mailshots and all other sorts of perks.

edw...com

Jul 25, 2014  on Bigcommerce

great app -

Great customer service, helped me with a few problems. I have already gotten 15 email sign-ups and have not finished loading my customers info into the system.

Edward

rom...com

Jul 18, 2014  on Bigcommerce

GREAT APP! -

The trail went great! We signed up for the paid version RIGHT after! Great Service! We have it on ALL our BigCommerce stores!

cus...com

Jul 17, 2014  on Bigcommerce

I'm in love! -

The app rocks! Its easy to use and set-up and also easy to plug into your site with very professional looking results for your customers. This app makes business so much easier because we now have a top notch loyalty program instead of a "word-of-mouth" or "manual" system. Saves lots of time and drives more business, worth the money!

Jake Jacobson

Jul 10, 2014  on Bigcommerce

Finally, an easy to use and set up Loyalty program! -

Very easy to set up with step by step instructions and illustrations. Customers love that they are able to gain points and use them to recieve discounts! If my customers are happy, i'm happy!

kon...com

Jul 08, 2014  on Bigcommerce

Awesome -

sup...com

Jun 28, 2014  on Bigcommerce

Sloyalty...resubscribing -

Well I have tried the competition and here I am resubscribing, thru a lack of communication on both parts I am here again because their product is good, could be better like the option to CSS the pop up so its not out of color with the rest of your website, its good nonetheless.  I am here to tell you THAT NO OTHER options for quick install can give you what they can here at SLOYALTY.

Marian Rockwood

Jun 27, 2014  on Bigcommerce

Ease and customer service -

Have not utilized a loyalty program before. S Loyalty was easy to implement and customer service readily helped us get everything into place. We are very pleased with how the app functions and it is giving us positive results.

arr...com

Jun 23, 2014  on Bigcommerce

Smooth configuration and flexible options -

S Loyalty was very simple to set-up and configure. Love the refer-a-friend social sharing option. Early testing looks good.

Mac...com

Jun 11, 2014  on Bigcommerce

Easy to Use - Customers Love It -

This was easy to set up - and I have no code/design skills

So far the customers have loved it.

Makes it very easy to track customers and loved that I could pay with PayPal.

amy...com

Jun 11, 2014  on Bigcommerce

Easy to use, customers love it! -

My customers are loving this! Works well and it gives my customers incentive to shop here instead of on my etsy shop where I have to pay fees

tam...com

Jun 02, 2014  on Bigcommerce

Fabulous! -

In one week of using the program, I've had nearly 100 people sign up for my email list, numerous shares on Facebook, and dozens of new fans, referrals, and more. Prior to this, I had been tracking referrals by hand, which was WAY too much work. It is definitely worth the minimal monthly charge - a single completed referral would pay for it, plus save me the hours of doing it all by hand (and my time is definitely worth more than the monthly charge).

ste...com

May 30, 2014  on Bigcommerce

Great Results during trail period! -

We have tried about every kind of promotion gimick there is to get customers to return and buy.  Immediately the next day after turning on S Loyalty we received a huge order!  The trick was giving existing clients Loyalty points for previous purchases.  Now it is easy to suggest people order just to get coupons!  We love it and look forward to many more sales!

ken...net

May 18, 2014  on Bigcommerce

One of the best apps I've ever used! -

Sloyalty has saved me tons of time and has greatly improved the way we do business. I think it is very important to offer customers a loyalty program, and Sloyalty makes it easy and seamless. We could not be more happy with this app! I would highly recommend this app to anyone who is wanting to offer a loyalty program for their customers. Simply awesome :)

pre...com

May 15, 2014  on Bigcommerce

I love this App -

This app is simply amazing. It allows me to build an amazing loyalty program on auto pilot. I know personally when shopping on the internet I love shopping with sites that reward with points. It's just such a simple and great way to get people to come back to your site and purchase more, without having to spend more money on advertising. As they say, we need to know what our lifetime value of a customer is and this program just helps us increase that value exponentially over time. Not to mention it allows for our buyers to refer their friends on the social media platforms to be rewarded with points. On top of those new people being rewarded a few bucks off their first purchase.Free advertising that is paid only after the purchase. That's my kind of buyer.I love this and highly recommend it to anyone looking to build a brand on the internet. 

Chr...com

May 10, 2014  on Bigcommerce

Seamless! -

I was very hesitant at first, but I am very glad I did. The trial allowed me to really see what was possible and found the installation to be a breeze. The interface is clean and my customers have already asked about how to redem points which is exciting because it is already helping to drive repeat customers!

gar...com

May 06, 2014  on Bigcommerce

So far so good. -

Easy to install, so far so good.

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