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Customer reviews: S Loyalty

Develop by sloyalty.com

Reviews (249)

Overall rating
4.5

What Merchants Think

Merchants generally express a positive opinion about "S Loyalty," appreciating its ease of use, effectiveness in driving customer engagement, and flexibility in awarding points and rewards. Many have experienced noticeable improvements in customer retention and engagement. However, there are some concerns regarding certain functionalities and customer support responsiveness.

Key Strengths

  • Easy installation and setup process
  • Effective at increasing customer engagement and retention
  • Highly customizable loyalty and rewards options
  • Integration with BigCommerce is smooth and efficient
  • Responsive and helpful customer service

Common Concerns

  • Price can be high, especially for small businesses
  • Lack of mobile device support affecting user accessibility
  • Some issues with customer service responsiveness
  • Limited customization options for lower-tier plans
  • Absence of integrated phone support for customer service

Final Thoughts

"S Loyalty" is a well-regarded application that provides significant value through its features and ease of use, helping businesses to effectively manage customer loyalty programs. While there are a few notable concerns related to pricing and customer service, the app is generally considered a strong option for businesses seeking to enhance customer engagement and loyalty.

inf....gr

Oct 13, 2014  on Bigcommerce

A fantastic, easy to use application! -

We were looking for an application that has both a loyalty program and exploit the social media and we found the S loyalty suit! In the beginning we were reluctant for the sales effect but only after a few days and being in the trial period we were amazed by the results. Needless to say that overall configuration is a piece of cake, easy, quick & well planned. With just a few clicks you get your loyalty and fan building plan. This application is necessary for every e-shop. Congratulations!  

adm....au

Oct 10, 2014  on Bigcommerce

Not disappointed and that includes customers! -

"Well at first I thought it was going to be a lot of impossible promises S-Loyalty were making. What a difference the 14 day trial made - new customers, new Facebook Likes and increase sales dollars. My new customers were calling me to ask how to use their points and how could they get more. Getting product reviews from customers is great - now I can thank them with some "SkippersMate Rewards".

Email contact for FAQ has been exceptional when compered to other apps associated with Bigcommerce - prompt and clear instructions, along with a good on-line Help FAQ.

If your after Rescue Beacons, EPIRs or PLBs or any Optical Binoculars or Night Vision gear, head over to www.skippersmate.com.au and pick up a few "SkippersMate Reward Points" at the same time!

tea...com

Oct 10, 2014  on Bigcommerce

This app is awesome -

sch...com

Oct 02, 2014  on Bigcommerce

Love the integration -

Integration was easy and love that they offer different choices. Perfect for our site!

jam....au

Sep 29, 2014  on Bigcommerce

Awesome App! -

Really helps to get customers to share your store with others and therefore increasing sales. I would highly recommend it to everyone. Yes it is an expensive app but the increase in sales and exposure more than makes up for the cost of the app :)

mar...com

Sep 29, 2014  on Bigcommerce

Good app -

Easy to use

inf...com

Sep 26, 2014  on Bigcommerce

GOOD SERVICE ! - This app is GOOD SERVICE !I LIKE THIS APP & RECOMMEND !THANK YOU !BY JAPANESE SELLER

ala...com

Sep 24, 2014  on Bigcommerce

I was referred to this app and couldn't be more pleased. -

Super easy and looking forward to keeping!!

rya...com

Sep 24, 2014  on Bigcommerce

Great Support! -

We have loved having S Loyalty on our websites!  They offer great support and a great service for our customers.  This has really increased the retention on our website.  It is super easy to use and set up.  I would recommend this app to others...

hea...com

Sep 14, 2014  on Bigcommerce

Most awesome App yet! -

Not only is it the best App. ever, but its super easy to set up and administer!. My customers so far are amazed at the idea of Rewards! Keep it up.

ope...com

Sep 12, 2014  on Bigcommerce

What you've heard is true -

Get this app, now! S Loyalty has been an integral part of our e-commerce sites since our re-launch on BigCommerce. We're growing our mailing list like never before thanks to the fan builder, and the loyalty program seems to be generating some interest too! I can't say enough about how great the support has been; Sara at S Loyalty has been super responsive, helpful, and friendly. We couldn't have done it without her and we look forward to growing our partnership with S Loyalty for years to come!

tex...net

Sep 10, 2014  on Bigcommerce

Loyalty Program -

For the short time we have been using the app it seem to be working great. No complaints from customers and that's the true test. Using it is simple and straight forward.

ric...com

Sep 06, 2014  on Bigcommerce

easy to install -

Installation was a snap, and customer service very responsive!

kim...com

Sep 05, 2014  on Bigcommerce

So excited to find this!! -

I have been looking for something like this for my website since FOREVER and finally came across S Loyalty. It has all the features to grow your business and fans. My favorite being the pop up discount when a customer comes to your website. I have had the app for today and after playing with it and adding to my website I am now upgraded to the silver plan. I look forward to be able to have my customers use all the features this app has to offer. You will definitely not be disapointed!!

pok...com

Aug 29, 2014  on Bigcommerce

Good customer service - They went above and beyond to help us with some data analysis and I appreciate the additional help, I felt it was worth giving them a positive review for the effort.

Jef...com

Aug 21, 2014  on Bigcommerce

Very Easy to Setup -

The app was easy to setup and having past customer orders imported to allow existing customers to get points sparked redemption of rewards. It is almost a no-brainer to continue using the app after the trial period. Thank you!

adm....au

Aug 20, 2014  on Bigcommerce

Looks good on site and works well -

We'd been looking for an app that would allow us to reward our customers via a points system. S Loyalty plugged right into our BC store and I was able to get it set up within 30 mins. It's pretty easy to use and I believe the monthly cost of the app is worth it as our customers are happy their orders (past and current) can be counted towards their points total and everyone loves a freebie! One thing I wish it did was exclude those who have opted out of receiving marketing communications from us, unfortunately there will have been a few of our customers who received an email when they had previously opted out (you have the option to send a Welcome email to your customers with an account, informing them of their points balance). Overall a good app that I would recommend!

Alecia Wall

Aug 17, 2014  on Bigcommerce

Phenomenal App -

As someone who has dabbled in just about every app out there, I feel I've seen enough interfaces to make a judgment call on what sets a good app apart from a great app. This is an awesome app. I say that because the interface is SO easy to use and all the controls are incredibly intuitive. I'm never left wondering how to find something within the control panel. We also love the idea of 'gamifying' our rewards program to offer incentives to 'level up' our customers. Although I've only used it for a short time I feel it will more than pay for itself in the long-term by helping us retain all the customers we're putting so much effort into acquiring. Definitely recommend you check it out!

jma...com

Aug 14, 2014  on Bigcommerce

Excellent App -

I just finished the 14 Day Free Trial and I'm very impressed with the app as well as the customer service. 

This is my first experience using an app. Plus I have very limited computer knowledge and was able to understand and set the app quickly.

I highly recommend the S Loyalty Reward app. It's an awesome app to create customer loyalty and generate repeat sales.

all...com

Aug 13, 2014  on Bigcommerce

Results -

We did the trial period and had amazing results. Worth the money...love it

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