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Customer reviews: S Loyalty

Develop by sloyalty.com

Reviews (249)

Overall rating
4.5

What Merchants Think

Merchants generally express a positive opinion about "S Loyalty," appreciating its ease of use, effectiveness in driving customer engagement, and flexibility in awarding points and rewards. Many have experienced noticeable improvements in customer retention and engagement. However, there are some concerns regarding certain functionalities and customer support responsiveness.

Key Strengths

  • Easy installation and setup process
  • Effective at increasing customer engagement and retention
  • Highly customizable loyalty and rewards options
  • Integration with BigCommerce is smooth and efficient
  • Responsive and helpful customer service

Common Concerns

  • Price can be high, especially for small businesses
  • Lack of mobile device support affecting user accessibility
  • Some issues with customer service responsiveness
  • Limited customization options for lower-tier plans
  • Absence of integrated phone support for customer service

Final Thoughts

"S Loyalty" is a well-regarded application that provides significant value through its features and ease of use, helping businesses to effectively manage customer loyalty programs. While there are a few notable concerns related to pricing and customer service, the app is generally considered a strong option for businesses seeking to enhance customer engagement and loyalty.

del...com

Feb 02, 2021  on Bigcommerce

Super easy! - Love how easy it is to install!!

sup...com

Jul 28, 2020  on Bigcommerce

So far so good! - We just launched the S Loyalty app and have been pleased so far. There was one limitation with the number of customer groups to exclude, but the S Loyalty support team was able to manually add them all for us. Also, we initially launched and then decided to change the points earned ratio so we needed the welcome bonus for previously existing customers updated. The S Loyalty support team was also able to address that for us. Next we'll be getting into campaigns and more advanced rules but so far, so good.

dum...com

Jul 06, 2020  on Bigcommerce

App performance - Since I am using this app I have obtained more customers and more visitors to the website. This app helps a lot to increase sales and have more customers. Thank you.

sal...com

Sep 26, 2019  on Bigcommerce

Rewards Program - Smooth!

ceo...com

Aug 30, 2019  on Bigcommerce

S-Loyalty - This place is top notch! We have been a partner of theirs for 5 years now. Anytime we need anything related to their service they are on it right away and they always follow up to make sure everything is perfect. I HIGHLY recommend S Loyalty if you are looking to attract new business and continue to grow your business through reward programs.

rav...com

Aug 28, 2019  on Bigcommerce

nice - sf

lar...net

Aug 17, 2019  on Bigcommerce

Been 3 Years and Still Happy! - It's been a few years and we're still using it so they must be doing something right. I've found email support to be very responsive (it generally takes a day). It's flexible enough to meet our needs, although it would be nice if the "Theming" allowed for more customization of the various pages that display.

CJs Distributing

Jan 21, 2019  on Bigcommerce

Great way to motivate customers to come back. - Easy Installation, Beautiful Platform and professional...A perfect way to motivate customers to come back.

she...com

Apr 20, 2018  on Bigcommerce

Good Customer service - The customer service provided is very great, hopefully I will get good use from this app.

Jack Demirdjian

Feb 16, 2018  on Bigcommerce

User Friendly - The features are easy to use.

Jacelyn Cheah

Dec 19, 2017  on Bigcommerce

Best Customer Service Ever - We have been with S Loyalty a long time and with so many apps out there, what we look out for is customer service. They are quick to answer and to solve your problems.

ave...com

Aug 23, 2017  on Bigcommerce

Reliable w/ Good Customer Service - We have been using S Loyalty for about a year now and are still very satisfied with our choice! Easy setup and easy to use, the app hasn't had any hiccups since we started using it. The one downside I could see this app having is that it uses coupons to generate the reward discounts and with our platform only being able to accept one coupon per order, customers cannot pair other discounts with their reward points. Our company doesn't put out coupon codes very often, so S Loyalty has been a great fit for us. As several others have stated, the customer service is solid and they were able to handle all of the changes and tweaks we have needed quickly and non-intrusively!

sal...com

Apr 27, 2017  on Bigcommerce

Great App! - Very easy to setup. Lots of features and customizable. Support was great helping us setup the mobile theme. Should be another great asset to our website. Would recommend!

tsc...com

Mar 04, 2017  on Bigcommerce

Perfect App. and very easy to use... - Easy Installation, Beautiful Platform and professional...A perfect way to motivate customers to come back...Customers Service is very good and fast reply....I did not have any complication..Plus i love they compagne Bonus Points...Thank You.

deb...com

Nov 02, 2016  on Bigcommerce

Still Deciding - I was on S loyalty trying to decide if it worked for me and Anthony was very helpful in answering my questions.

PouchWear

Jun 01, 2016  on Bigcommerce

All Of The Above - S Loyalty exceeded our expectations and are extremely happy with the function, ease of use, you name it and they've about thought of it. I log in today, 6/1/16, and I see new updates and available options to further customize our store. We have also recently changed our store theme but due to some errors had to switch it back. We contacted them on a very early Saturday morning, while also contacting an extremely expensive review system that runs thousands of dollars. S Loyalty, beat the socks off of them with responding and completing the necessary installation we needed before we even knew any1 had a chance. In other words, these guys offer it all and it looks good. By the way are using the business edition or professional edition (don't have the names in front of me).

Laurie W

May 20, 2016  on Bigcommerce

Great app, great support - We tested out this app a few years ago, and while it worked fine, we just couldn't stomach the conversion from our old loyalty program that we handled manually. We finally bit the bullet and couldn't be happier. The app works well, integrates well, and looks great. And Andrew in support has been extremely helpful.

mic...com

May 13, 2016  on Bigcommerce

Just got going - Really liking the UI. Very nice, easy to use - and it looks great! Loving it so far!

dev...com

May 02, 2016  on Bigcommerce

Excelent App - We've been using this app for a couple of years now and we've been very happy with the products. Recently we had an interaction with the support crew to update some graphics for our mobile widget and they couldn't have been more helpful and easy to work with. We highly recommend this app.

Trevor Petty

Jan 19, 2016  on Bigcommerce

Great App & Great Customer Service -

This app has been one of the biggest assets to our online store.  its very easy to install and integrate. It looks great on the site and gives us that something extra that we need.  I cant say enough about their customer support. They are quick to respond and eager to help with anything you might need.

Definitely my favorite app so far!

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