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Customer reviews: Native Upsell by Peasisoft

Develop by peasisoft.com

Reviews (94)

Overall rating
4.9

What Merchants Think

Merchants express a generally positive sentiment about "Native Upsell by Peasisoft," highlighting its effectiveness in boosting average order values and facilitating upselling and cross-selling strategies. The app's ease of use, comprehensive features, and excellent customer support are frequently praised. Merchants have noted significant revenue growth and improved sales efficiency since implementing the app, with many recommending it as an invaluable tool for e-commerce businesses.

Key Strengths

  • Easy and flexible setup with intuitive interface.
  • Comprehensive upsell and cross-sell features.
  • Outstanding customer support known for quick and effective problem resolution.
  • Customizable options to align with store branding and themes.
  • Robust feature set including "Trigger by variants" and "Tier-progress cross-sell offers."
  • The ability to improve average order value and drive additional sales.

Common Concerns

  • Occasional issues with support responsiveness and assistance delay.
  • Some merchants noted a need for more advanced customization options.
  • Reports of pop-up display issues and the need for ongoing updates/improvements.
  • Feedback on needing the integration of additional features, like import/export of offers.

Final Thoughts

"Native Upsell by Peasisoft" is well-received by merchants, primarily due to its effectiveness in increasing sales through upsell and cross-sell strategies. While there are some concerns about customization and support responsiveness, the app's comprehensive features and stellar customer service largely outweigh these drawbacks. It stands out as a powerful tool for boosting e-commerce performance, making it highly recommended by users.

twa....eu

Jan 02, 2023  on Bigcommerce

This app is all you need for an upsell app - If you do find something that Native Upsell can't do, then it's because BigCommerce doesn't enable it. This app makes the most of the functionality available to it, and it's first out of the gates when it comes to implementing new features in accordance with BigCommerce's terms. Better still, the customer support team are excellent – not only quick and responsive, but genuinely keen to understand how to help us increase our LTV.Looking forward to seeing where it goes next!

ric...com

Sep 30, 2022  on Bigcommerce

The best Progressive/tier discount app you can find in BigCommerce store - This is my second review of the app as have installed on another site. Im gonna make it short for you guys: When it comes to upsells, cross sells, bundles ... these 2 apps (Native Upsell & Native Recommender) are the best in BigCommerce store. These both apps are super complete and have every necessary things to optimize your business to the next level. Really love the "Progressive / Tier discount" upsell template, it has already greatly improved the average order value by around 30% with the first 3 weeks for my new site. The customer service Anne and the developer staff Harris are very good, very patient, and very active to solve my problem. Really deserve my another 5-stars. Great job guys :)

hir...com

Sep 27, 2022  on Bigcommerce

Really happy that i found Native Upsell for my business - Having been a user of Native Upsell with a previous brand that I sold, I am so thrilled with using it for my new brand! As a DYI website developer with only common sense and no other website development experience, this app was perfect for our online business. Within 15 minutes I had just what I wanted and it worked flawlessly. Besides the setup was so simple, the support is also incredible as well. Here I am on a Sunday morning and Anne was right there to help me out. I have already made several upsells and I am sure with some fine tuning and testing I will make many more. The best part about this app is is the Progressive Discount which we haven't seen in any other app in BC marketplace. We have seen an increase in average order value right from the start and that was our main goal. The discount offers appearance looks also great. Thank you guys so much!

mar...com

Aug 29, 2022  on Bigcommerce

By far the best Upsell app. Service was excellent. Definitely top notch!! - OH MY! This Upsell app is by far the best. I had been through probably 3 or 4 different apps before Native Upsell and was getting frustrated to not have found what I need. This one is perfect. I'm so grateful for this app and the amazing customer service from the developer. They will even customize your pop-up with the colors matching your website and make any design changes you like-for free! The service was excellent too! Definitely top notch!

tha...com

Jun 25, 2022  on Bigcommerce

Great team - Great app - Great features. Highly recommended for the warm service - Been using Peasisoft's apps (Native Upsell & Native Recommender) for a while now and I'm very satisfied with these apps. I was looking for a quick and simple way to offer automatic discounts on products, depending on how many are added to a customer's cart. This app did exactly what I needed it to do! Also these guys have the best customer service team of any app i've used. I had many questions regarding specific customizations & Ann was such an amazing help. They even custom coded a few things for me to make sure it looks exactly like I wanted & I am very grateful! They have a great team that will ensure to do whatever they can to make you happy! Thank you!

chr...com

Jun 08, 2022  on Bigcommerce

Amazing app for any stores' product and cart page - Native Upsell is just an amazing app for my product and cart page.The app worked great right out of the box -- and there are a lot of different ways you can use it. For me, i was looking for a quick and simple way to offer automatic discounts on products, depending on how much $ customers have in their cart. It works so smooth, no effect to page speed at all, and so customable for my very unique theme and non-white background my shop pages. And the support was quick, prompt, and extremely helpful with all of my requests. They even helped do some small formatting and adjusting of code to make sure the feature add-ons looked consisted with my site theme. Thank you so much!I am glad I finally found a upsell / cross-sell app that looks perfect and works very smooth

rol...com

Apr 15, 2022  on Bigcommerce

One of the "better than yesterday" apps with the continuous upgrade. A1 support team - Pros- One of the easiest to use and best looking upsell plugins on the market. A1 support team. Easy to install and manage. I left several tickets and their support reached out right away and helped diagnose and work towards solving the issues I had in a timely matter. Cons- Minor UI elements could be improved. Lacks advanced appearance settings, however Native Recommender - "their other upsell app" has nailed it properly. (and the team said they will bring that to Native Upsell soon). Overall- I have evaluated dozens of different plugins and even with its slight drawbacks, it was better than every single other one. It's not perfect, but its ease of use, quality design, quick load times, and reporting makes it better than most others I evaluated. I wanted to give a 4 star review due to some of the minor issues I faced, but their support was so on top of their game I had to change it to a 5 star.

chr....eu

Apr 11, 2022  on Bigcommerce

The number #1 app for threshold discount upsell. Highly recommended - First off, this app has essentially been the only quality cross-sell app that can specifically do what i need it to do (offer deals for customers when their cart reaching a certain amount or quantity threshold. Eg: Reach $100 for free shipping, reach $200 for 20% discount..., and im allowed to make as many as i need since what you pay is essentially not dependent on what features you use) while simultaneously offering a very decent free plan. But to get more to the point and the reason I have had a great experience is the customer service and support. When i reached out about some coding issues that were clashing with my BigCommerce theme (which caused some elements of my pages to be extremely enlarged), Linn worked very hard improving the app's coding specifically to fix my problem (and of course any future problems for other users) Definitely recommend this app based on support alone

duc...com

Apr 03, 2022  on Bigcommerce

Perfect upsell layout for multi products store - I have been looking for an app what fits our needs and has a nice lay out.The support has been excellent right from the start.I highly recommend to have it a try and see that it works for your business.

kie...com

Mar 31, 2022  on Bigcommerce

Outstanding upsell combo. Highly recommended - I use the combo: Native Upsell & Native Recommender to upsell customers at their full journey. Really simple to set up and good customization. I had an issue and reached out to the customer service help and they responded within 3 minutes and then fixed the issue within 10 mins. Highly recommended!

dav...com

Mar 27, 2022  on Bigcommerce

Truly excellent support. 10 start rating from our team - I would give their support 10 stars if BigCommerce allows. Peasisoft's support is truly excellent. Chris went above and beyond to offer his expertise on upselling strategies, tweak the look of the upsell pop-up for us and iron out some other issues for us.

rah...com

Mar 24, 2022  on Bigcommerce

Worth to get another 5 star review - The app is very helpful and it is highly recommended with top customer service. after few months using the app, i want to leave a second review how happy i am with it... but there is no option... However they are worth to get another 5 star review. Thanks

edw....eu

Mar 21, 2022  on Bigcommerce

the only team makes action quickly with customers' feedback - Excellent, the only team makes action quickly with customers' feedback, been using it for over 6 months and in that time its got even better. Support is quick and effective too, not that I have need much.

aut...com

Mar 14, 2022  on Bigcommerce

Seamless integration. 10 stars service - Seamless integration. Wonderful & professional customer support that goes beyond all expectations and provides immediate real-time help. The design is clean and sleek. The Starter plan for growing businesses is very flexible and generous. Chris was fantastic answering all questions and doing code to some custom changes of mine on his end. 10 stars.

arg...com

Mar 06, 2022  on Bigcommerce

The only upsell app combo I've stuck with - Amazing! Their customer service team is responsive, and has provided numerous customization requests within minutes. Out of any upsell app combo that Ive used on BC, this combo (Native Upsell & Native Recommender) has the best customer support and service, not to mention, it has some amazing features and options as well. Out of all of the upsell/cross sell apps I've tried, this is the only combo I've stuck with. Could not recommend more!

loi...com

Mar 05, 2022  on Bigcommerce

Appreciate for the amazing app and professional support - First, the product is amazing. It easily helps with increasing the order cart value, which is something we all need. The app is simple and the instructions make integration easy. And a huge shoutout to Ling and his team. They have gone above and beyond. They answered all our questions, helped with a few minor tweaks, and really wanted to ensure that the product suited our needs. I have never seen a company care so much. Thank you so much!

chr....us

Mar 03, 2022  on Bigcommerce

Love the app, love the support team - Native Upsell has helped us make several THOUSAND more $$$ than we would have otherwise, just in the last few weeks after launching our new products. Once you are in the app and learn your way around a bit, everything becomes easy to do pretty quickly. Aside from that, the support team is amazing. Every time I have a question about anything, they are helpful and kind. Even if the app itself wasn't this good (it is), I would recommend it based on the support team and how willing they are to help. 5 stars, 2 thumbs up, 10/10 would recommend. All of it. If you want to sell more than 1 product per purchase, use this app.

tif....ru

Feb 20, 2022  on Bigcommerce

Perfect upsell app with so many options - I really like the app and how it have so many options. I'm able to drill down to products my customers are interested in and upsell them on other variants, provide free items and special pre-order discounts. Highly recommended.

chr....eu

Feb 19, 2022  on Bigcommerce

Best treatment for products that do not sell well by their own - This app is brilliant to use if you are stuck with products that do not sell well by their own. I was stuck with products for a long time, until I got the idea that it might be clever to offer a "surprise" to a low price in an upselling manner. To my delight, this worked well with Native Upsell, so now I am very happy that the products I have been stuck with for a long time are finally selling. I will also give some extra credits to the awesome customer service. Very helpful indeed, and I am for sure going to continue using Native Upsell and optimize my store further as soon as I have sold out the stocks that is my first priority to sell out.

aiz...com

Jan 30, 2022  on Bigcommerce

Super responsive support team! - Having use this app for 6 months. First, upsells have worked great. Second, technical support has been very responsive. I had a small technical issue after installing (pretty unique to my store) and the Peasisoft team was able to dig into my site's cart template and fix my issue. Thanks team.

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