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Customer reviews: Native Upsell by Peasisoft

Develop by peasisoft.com
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Reviews (94)

Overall rating
4.9

What Merchants Think

Merchants express a generally positive sentiment about "Native Upsell by Peasisoft," highlighting its effectiveness in boosting average order values and facilitating upselling and cross-selling strategies. The app's ease of use, comprehensive features, and excellent customer support are frequently praised. Merchants have noted significant revenue growth and improved sales efficiency since implementing the app, with many recommending it as an invaluable tool for e-commerce businesses.

Key Strengths

  • Easy and flexible setup with intuitive interface.
  • Comprehensive upsell and cross-sell features.
  • Outstanding customer support known for quick and effective problem resolution.
  • Customizable options to align with store branding and themes.
  • Robust feature set including "Trigger by variants" and "Tier-progress cross-sell offers."
  • The ability to improve average order value and drive additional sales.

Common Concerns

  • Occasional issues with support responsiveness and assistance delay.
  • Some merchants noted a need for more advanced customization options.
  • Reports of pop-up display issues and the need for ongoing updates/improvements.
  • Feedback on needing the integration of additional features, like import/export of offers.

Final Thoughts

"Native Upsell by Peasisoft" is well-received by merchants, primarily due to its effectiveness in increasing sales through upsell and cross-sell strategies. While there are some concerns about customization and support responsiveness, the app's comprehensive features and stellar customer service largely outweigh these drawbacks. It stands out as a powerful tool for boosting e-commerce performance, making it highly recommended by users.

ken...com

Apr 06, 2023  on Bigcommerce

Great way to offer accessories - Since moving to BigCommerce we had been struggling for a way to offer accessories on our product pages. BigCommerce does not have a function for that, so we ended up using the Pick List function which is horrible for that. Customers cannot select multiple items or select quantities. After doing some research and testing we ended up with this app and very pleased! First off, very reasonable cost. The app was very easy to set up. It offers the accessories as a pop-up when the customer adds a product to the cart. The customer then can select multiple items as well as select quantities for those items. And you can setup discounts as well which is a huge plus! Any issues I have had or questions was quickly addressed by their technical support.I only gave it 4 stars though for these two reasons:They currently to not have a way to import/export your offers. I have 600+ skus. So what I did was create groups of products that used the same accessories so I don't have to create offers for each individual sku. Even with the groups I had around 100 upsell offers to make. This was a bit time consuming setting it all up. I did contact them about it. While they don't have an import/export function in the app, the developer if I sent them a CVS file they could do it. They said this is a function they may add in future releases.The second issue is you cannot change the order the offer products are shown in the pop-up. The offer products seem to be displayed in some random order in the pop-up window. Usually not a big issue if you have just a few offer products to display. But I have some offers that have 15 or more accessory products to display. In those cases the random order can be bad. This is something I mentioned to the developer and they may add in future releases.

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