Great app at an affordable price! -

Absolutely love this app! There are just so many features, all rolled into one app.

Live Recording of what visitors do on your website: The recordings are useful, but could get cumbersome to watch through them all. (I guess that's where heatmaps come in to help). But, the recordings are cool to see what users are doing on your site and what navigation proves most useful.

Polls: I started using the polls and it works just as promised! Like that I can customize the "Thank you" page for each option that the user selects within the poll.

Live Chat: I don't find it as easy as Zopim, since I can't instantly see every single page they've visited from the chat screen. Also, not sure how to input customer information as I'm speaking to them and I cannot tell when the same visitor is visiting again (especially if I've chatted with them before). But, I do like the "live agent available" and flashing green light on the chat as it stands out more than the Zopim option.

There are a few bugs with the app, especially when they were moving over to the new interface, but everything works just as described.

Great app -

This app is worth the price alone for the online chat feature. It out-performs many dedicated online chat tools, simply because of the flashing green light draws the customers attention to the live chat channel. I get a lot more calls with this than using something like Olark.

The polls are also superb and very useful.

Less so are the heat maps and live recordings. They are certainly interesting but after the initial excitement I found myself not bothering. The recordings are jumpy and slow and the heat maps don't make much sense to me. I think there is a lot of good data here but it needs to be presented better. Hopefully this will all improve but as I said, it's worth the price for the live chat alone.

Page View Limit -

The whole Page view limit is a joke.  Shows I have only used 35.k page views but says i am over the limit.  Liked the service until that happened.  Can get better service from other chat programs for free.  Ditch the Page view limit!

Excellent Way to track your Analytics! -

This is a real-time analytics app that lets you interact with the consumer while he or she is in your store at that moment.

I've had a few issues here and there, but nothing that wasn't fixed right away.

Sean

GREAT IDEA.....works just ok -

Live view had trouble 75% of the time loading up.    Also checkout pages wouldn't allow you to view customers live view.   This software also caused MANY problems with cookies.    I had to restart my browser cookies every 10-25 mins. due to our site not loading correctly or functioning correctly.       I hope lucky orange does something to fix all these issues......I would love to use it again with no issues of coarse.

5 - Stars -

Luck Orange has incredible tools & features plus they are adding more! I am looking forward to all the incredible data they are going to provide & their support is fantastic! 

Thanks! 

Steve