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Customer reviews: Lucky Orange Heatmaps and Session Recordings

Develop by Verified

Reviews (49)

Overall rating
4.4

What Merchants Think

Overall, merchants find "Lucky Orange Heatmaps and Session Recordings" to be a valuable tool for website optimization and customer interaction analysis. The app is praised for its comprehensive insights into user behavior, easy installation, and effective customer support, making it a favorite for eCommerce professionals looking to enhance user experience and improve conversion rates.

Key Strengths

  • Comprehensive insights through heatmaps and session recordings.
  • Effective live chat feature that boosts customer engagement and conversions.
  • Excellent customer support with responsive and helpful representatives.
  • User-friendly interface and easy setup process.
  • Affordable pricing with substantial return on investment for merchants.

Common Concerns

  • Page view limit restrictions leading to unexpected charges for some users.
  • Occasional technical issues with recordings and login processes.
  • Customer support responsiveness varies with some delays and non-replies reported.
  • Some features like heatmaps and session recordings could be more intuitive and less cumbersome.
  • Improvement needed in app's functionality and interface during live view sessions.

Final Thoughts

"Lucky Orange Heatmaps and Session Recordings" is highly recommended for eCommerce sites aiming to leverage detailed user behavior insights to optimize their web presence. Despite minor technical challenges, the app's comprehensive features and excellent support make it a worthy investment, driving enhanced customer interaction and increased sales conversions.

jes...com

Sep 13, 2022  on Bigcommerce

Hard to Use - If you are not already tech/computer savvy then you will have a hard time using this app. You need to have a little bit coding knowledge. There is not customer service to help set up this app and any response you get they act like your dumb. I am sure the app does what it says it does. It is just not easy to use.

own...com

Jul 05, 2021  on Bigcommerce

Great app, lots of support options but no body is home - How frustrating is this, This is a great app and a must for any site 3 days into my 7 day trail I ended the trial and subscribed so that I could add my other 2 sites. On the Initial set up was very easy, but was not sure how to do one thing, no problem as they have phone support called! but no answer but a very nice voicemail, with so many apps that have only email support this was great and i left a message The next morning while watching Lucky orange I realized I had not disabled my popup blocker, so I turned it off and up popped chat support great left my question again. Now on Day 3 this app is supper ended the trail and paid added 2 more sites but I messed up the install well no problem sent message to support, 30 minutes later i fixed the install and its great. Only problem is No call back from support, 3 or 4 emails saying that I need to add the code for it to work, thought I had added the code? and I thought it was working? says I am almost at the end of my trial! But I am not on a trial?, me thinks A.I. is running the store. what a shame,

own...com

Jul 05, 2021  on Bigcommerce

Great app, lots of support options but no body is home - How frustrating is this, This is a great app and a must for any site 3 days into my 7 day trail I ended the trial and subscribed so that I could add my other 2 sites.On the Initial set up was very easy, but was not sure how to do one thing, no problem as they have phone support called! but no answer but a very nice voicemail, with so many apps that have only email support this was great and i left a messageThe next morning while watching Lucky orange I realized I had not disabled my popup blocker, so I turned it off and up popped chat support great left my question again.Now on Day 3 this app is supper ended the trail and paid added 2 more sites but I messed up the install well no problem sent message to support, 30 minutes later i fixed the install and its great.Only problem is No call back from support, 3 or 4 emails saying that I need to add the code for it to work, thought I had added the code? and I thought it was working? says I am almost at the end of my trial! But I am not on a trial?, me thinks A.I. is running the store.what a shame,

joe...com

Dec 29, 2014  on Bigcommerce

GREAT IDEA.....works just ok -

Live view had trouble 75% of the time loading up.    Also checkout pages wouldn't allow you to view customers live view.   This software also caused MANY problems with cookies.    I had to restart my browser cookies every 10-25 mins. due to our site not loading correctly or functioning correctly.       I hope lucky orange does something to fix all these issues......I would love to use it again with no issues of coarse.

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