Essential tool for eCommerce. - Lucky Orange is a game-changer for website optimization. It pinpoints front-end errors, reveals how users interact with your site, and even provides session recordings. Their customer support is great if you have questions. Highly recommended for anyone looking to improve their website's performance on BigCommerce.

Very useful app for analyzing web traffic - I am currently evaluating Lucky Orange and from the first day it's very easy to use and navigate. Tons of useful information from the dashboard. Information on how our visitors/customers are interacting with our site. Complements our other analytics we have on our site. It's an excellent app to have when running an online store.

This is a must have for eCommerce stores - We use a few bigcommerce apps, but none of them are as powerful and informative as Lucky Orange. We love using it to see where our customers need help on our website. We use their great chat feature to communicate quickly with our customers from the webpage. I honestly wouldn't be able to see how customers use our site without it. The heat maps help us determine where to place content and it has made a real dollar difference. If you need to monitor what your users do or need an app to help launch your web chat Lucky Orange is a must.

Great Support - Emilia at Lucky Orange is amazing. I have experience quick and easy to understand support for each question I had regarding integration, testing, and changing administration for my account. Thank you.

Full of useful Data - The App gives you a lot of information on people's behaviors on your website. It helps you understand what they pay attention to more, what frustrates them and also potential links that you did not realize don't work. The Data you get with this app really helps understand what your potential customers are looking for and how to make their journey through your website smoother to get that sale. The customer rep was very nice and during the onboarding call, he helped highlight the things to look out for and how to filter through the data. Highly recommend it.

Very Insigjtful - Super cool app with a lot of insights into consumer browsing on our website. Easy to use, I can see this becoming an important tool in our toolbox.

Lucky Orange Set up - I was very pleased with the help I received setting up Luck Orange and the advise on how to use it. The rep was pleasant and easy to understand.

Great Product - Intuitive design and helpful data. This app does provide a great perspective on what is happening with your site and visitors. Set up was really easy too. Overall I'm really pleased with this product.

Caring Tech Support - While installing Lucky Orange on the BC platform I was having some issues. I hopped on the chat and tried a few things with their support. When that did not work, they offered to do a live zoom session and walked me through a few issues. Through the process they learned that there were things that could be better on their end and documented it for their team. They really went out of their way to do process improvement and not just get me off the chat/zoom. So far they have put the right foot forward and care about their clients.

Top App for Big commerce ! - Brilliant app with fantastic support. Really useful insights and the support has been really responsive and super helpful. The App can provide a basic overview to really granular detail. Keep up the good work :)

Valuable Insights - Lucky Orange has provided excellent value and insights for our business as we seek to understand how our visitors are engaging with our site. At a glance we can see what pages are most visited and dig in to the heat maps to better understand what information customers are viewing and engaging with. This has helped us to better understand what elements need to be considered for future site redesigns and adjustments we can make now to provide a better user experience.

Must have tool for having a functioning website - I have been in the B2B e-commerce business for 13 years now and I have been using Lucky Orange for over 8 years now and I consider it an essential tool in order to create a B@B website that is designed for customers. A lot of times programmers and SEO professionals will try to push the website design and functionality away from what actual customers need and want. Lucky orange is the tool you need as a manager to show them what your customers are doing on the website and where they are having problems. There is no point in doing a great SEO job or wasting money on huge promotions when in the end, customers leave your website because it is not functioning for them. So, with Lucky Orange's very reasonable cost, you can get to work on optimizing your website to the point that instead of being an obstacle for customers to buy from you it becomes a key aspect of customer satisfaction. Talking about Return on Investment Lucky Orange subscription is off the charts!The app is so easy to use that in 8 years I only needed to reach out to their tech support twice and both times a knowledgeable person replied in less then 24 hours and took a real interest in my problem and helped me to solve the issues I had. That’s very different from most other companies including big commerce tech support where you will wait several days for an answer and the answers is either a template or written by a outsourced customer service agent who has no clue about the product or cares about long term customer satisfaction.In conclusion Lucky Orange + Google Search Console + Google Analytics + Semrush or Ahrefs are the 4 most important tools you need to have a functioning website.

Lucky Orange - This is a fantastic product. I have used it for a number of years. It helps me find any bottlenecks in my sales funnel on the website. Thoroughly recommended.

Love seeing how my customers are using my website - This app has really helped me see how people are using my website which is invaluable. Highly recommend.

A Website Operator's Dream - Lucky Orange is amazing for finding the errors and difficulties on the front end of your website, finding exactly how your website interacts with the customers, and even records the sessions for easy viewing. I seriously don't know how people have not linked up with Lucky yet. It'll change your website game if you really use it.

Not lucky, just good! - We have been very impressed with Lucky Orange. Adding live chat functionality has led to thousands of dollars in sales conversions, both online and offline, that we would not have had otherwise. In addition, the heatmaps and screen recordings allow us to do detailed analysis of where users are leaving the funnel to make improvements there. Finally, the survey functionality allows us to receive valued feedback on our store. An A++ app all the way!

check your settings - The app works well, but they only give you a limited number of page views, which is never enough. The track continuously option is turned on by default, which is kind of sketchy. I did not notice this and was getting charged daily on my card. I caused a stink about this and they eventually refunded it.

good but lack of customer service - As a chat service app, they should offer chat support. Not only do they not offer it, but the contact phone number is used as a voicemail, and nobody replies with a follow-up. You have to wait days to get a response via email or even a week. The Heat map never worked correctly. The Price increase has not made any sense.

Great App & Insights - Not had this app long, but find Lucky Orange easy to use and is already showing me some great stats. Looking forward to seeing what results this app will bring over the next few months. Also, I had a great introductory call with Emilia, who went through the app in details and showed me all the tools which can be used within.

Hard to Use - If you are not already tech/computer savvy then you will have a hard time using this app. You need to have a little bit coding knowledge. There is not customer service to help set up this app and any response you get they act like your dumb. I am sure the app does what it says it does. It is just not easy to use.