Merchants have mixed opinions about Klaviyo. Many appreciate its robust features, seamless integration with platforms like BigCommerce, and the ability to create targeted email campaigns. However, concerns about its pricing model, customer support, and occasional technical issues have been voiced, affecting the overall user experience.
Klaviyo is a feature-rich platform that excels in helping businesses improve their email and SMS marketing efforts. Despite the praise for its capabilities, satisfaction is marred by pricing complaints and support issues. While it remains a preferred choice for many due to its powerful tools and integrations, potential users should weigh the cost and support limitations before committing.